FableticsReviews 13,325
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Fabletics is one of my favorite companies and their customer service makes it easy to work with them. I love the quality and feel of their clothes!
I have been very pleased with all my orders from Fabletics. Very Easy on line ordering and fast delivery. I have never questioned what I had ordered and what was delivered.
I had a good experience, I was able to understand person I spoke. Retuned item, replacement sent quickly
Had I realized the set of top and pants I ordered were typical junk polyester I wouldn't have bought them.
Multiple unnecessary steps to skip the month, creating confusion and poor UX. Assume this is not site related but as a means to intentionally mislead members, which is a short term effective but longer term will lead to customer loss.
Hello Tammy,
Thank you for sharing your honest feedback with us. We're truly sorry for the confusion and frustration you've experienced with the Skip the Month process. It's never our intention to mislead or complicate things for our members. We understand how important a smooth and transparent experience is when it comes to managing your membership. We will send you a private message right away to address this promptly.
Best,
Allison
My experience with Fabs are great. I like how the material fits me and the style as well. I like some colors that you offer, but you don't stay stocked long enough for me to get a hold of what I like in my size.
When I try to use my member credits to purchase and outfit it is impossible to checkout. I end up skipping the month every time.
Hello Karen,
We're truly sorry about the trouble you've been experiencing with the website when trying to use your VIP credits to complete a purchase. We understand how frustrating it must be to run into technical issues that prevent you from checking out successfully. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Pants arrived with stitching already coming undone. When I reached out about a replacement I was given two options. 1. printing a return label (who has a printer these days) 2. Take time out of my life to go to an ups or something and return the defective product. Both options required me to do the work to make up for their mistake. Zero consideration for my time.
Hello Steve,
We're truly sorry to hear that your pants arrived with defective stitching, and even more so that the return process added to your frustration. Receiving a flawed item is disappointing enough, and we understand how inconvenient it feels to then be asked to take additional steps, especially when it was not your fault. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
Great, easy ordering process. Good size and color selection. Will order again in the future. Would like more outfit options in the future to use credits.
Non members receive better discounts than members, that's ridiculous. What is the point of being a member when you can get better discounts as a non member?
Hello Stacy,
Thank you so much for reaching out and sharing your feedback. We understand how frustrating it can feel when it seems like non-members are receiving better deals than our loyal VIPs. That's certainly not the experience we want you to have, and we're truly sorry for the inconvenience. We will send you a private message right away to address this promptly.
Best,
Allison
Easy to navigate site. Great sales and deals. Wide variety. The quality is off the chain! The sizing is very accurate. I love everything I've ordered.
I was charge a tariff tax without knowledge of it. I didn't realize that i was until i was looking at my receipt. And when i called and questioned itI was told that they started charging it back in September of 2024 and that it was the law. It is not the law and you guys took advantage as nothing had a tariff on it until Feb of 2025. Do better, your competitors are not charging this.
Hello Tina,
Thank you for reaching out and sharing your concerns. We're truly sorry to hear about the unexpected tariff charge on your order and the frustration it caused. We understand how important it is to have clear and accurate information about all fees before making a purchase, and we regret that this was not communicated to your satisfaction. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
The clothes are nice, not perfect, but pretty good. They hold up, they come in lots of colors and sizes, and they are cute. The company itself is sneaky. Two months in a row I "skipped " the month and was still charged. The first month, I assumed I missed something, so the second month I screen shotted the confirmation of skipping. They claim you'll be charged on the 6th and I was charged on the 12th, after skipping on the 2nd. When I called they tried to tell me I did something wrong, but I had a picture to prove I successfully skipped and the charge wasn't even in the right date. They continually tried to convince me to stay after I said multiple times I wanted to quit. The company is pushy and unethical.
Hello Stephanie,
Thank you for reaching out. We're glad you find the products cute, durable, and available in a variety of colors and sizes. That said, we're truly sorry about the experience you've had with the membership charges and the difficulty in skipping months. We understand how frustrating it is to be charged after you took the steps to skip, especially when the timing didn't align with what was communicated. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
I hate skipping months but it seems like I'm forced to because my size is never available. I'm very disappointed.
Hello Luisa,
Thank you for reaching out and sharing your feelings with us. We sincerely apologize for the frustration of anticipating new releases only to discover your size isn't available, and we understand that having to skip months isn't an ideal solution for you. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I started with one pair of joggers and now have a drawer full. I wear them everywhere from work to pickleball to coaching. I'm honestly simply glad I stumbled onto them
My visit whether online or at a store is always a vibe. This brand has completed taken over my closet. The most comfortable and convenient brand to date. 10
I used to love Fabletics, but I can only own so many yoga pants without them all looking the same. I skip each month because there is hardly anything new and refreshing. If something sells out quickly, that should tell you to bring that item back. Demi Lovato did an ombre legging that sold out and no one ever made them again. Solid leggings are boring when you haven't changed your style in years. Partnering with celebrities only goes so far, when their line still looks the same.
Hello Dena,
Thank you for sharing your honest feedback. We completely understand how important it is to have fresh, exciting styles that inspire you, especially when you've loved Fabletics in the past. We're truly sorry to hear that the recent collections haven't felt as new or varied as you'd hoped. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I got excited to order my husband work pants as everything I have ordered in the past from here has has been great. The fit of the pants is strange as well as the construction is poorly made. The two of the belt loops were not sewn down and they are just flapping! I do not know but I was shocked at the poor quality of the menswear. Another coworker even said he had similar experience with the same pants. The fabric was nice and soft- hopefully they will fit the construction issue- so for now I will be sticking with ladies apparel.
Hello Heidi,
We're truly sorry to hear about the issues with the men's work pants. We understand how disappointing it must have been when an item doesn't meet the quality and fit you've come to expect from us, especially after having positive experiences in the past. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
The small shorts are more like xxs so I need a medium and now they aren't available. Makes it hard and frustrating. Who has time to deal with that. The products are usually right on track
Hello Tara,
We're sorry to hear about your experience with the sizing and availability of the shorts. It's incredibly frustrating to order what you believe will be the right size, especially when you've come to trust the consistency of our products, only to find that the fit is much smaller than expected and the size you need is no longer in stock. We will send you a private message right away to address this promptly.
Best,
Allison
I got an ad through social media about $10 shorts. I ordered for my son. I was then enrolled, unbeknownst to me, in a monthly "club", to the tune of $59.99 a month! Pretty disappointed, because the clothes are great quality, but im not paying a fee just to get items on sale.
Hello Heather,
Thank you for reaching out and sharing your experience. We're truly sorry that you were enrolled in the VIP membership without realizing it, and we understand how frustrating that must feel, especially when your intention was simply to take advantage of a great deal for your son. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
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Hello Roberta,
We're truly sorry that the top and pants you ordered didn't meet your expectations, especially regarding the fabric quality. We understand how disappointing it can be to receive items that feel less comfortable or durable than expected. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison