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FableticsReviews 13,325

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Happy
January 13, 2025
Updated review

Great product. And customer service. I have pretty much all colors in tops and bottoms

Date of experience: January 3, 2025

Shipping
September 15, 2024
Previous review

I live in LB. It takes almost two weeks to receive my order. Why so long? This is the main issue. Otherwise I love the product.

Date of experience: September 5, 2024
Illinois
3 reviews
0 helpful votes
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Very Nice
January 13, 2025

Very nice leggings, were a little big. Will have to order a size smaller next time.

Date of experience: January 3, 2025
District of Columbia
1 review
1 helpful vote
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Bad service
January 13, 2025

Ordered 2 belt bags and 2 onesies. Received USPS message that parcel will be returned to sender due to incorrect postal code. I did not open browser or connect to link due to fear. Lately received message from Fabletics that merchandise have been returned. You have not credited these items to my account.
Either credit it back to me or send it to the right address please.

Date of experience: January 3, 2025
New Mexico
1 review
0 helpful votes
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Poor quality for an expense price.
January 13, 2025

Quality does not justify the high price. T-shirts fall apart after a couple of washes.

Date of experience: January 2, 2025
Maryland
1 review
0 helpful votes
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Good costumer service
January 13, 2025

Debby the manager is excellent, she is always very helpful.

Date of experience: January 2, 2025
Michigan
1 review
2 helpful votes
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I have been trying (daily) for a week now to return and exchange items that were gifted for Christmas. The site allows me to select the specific items, lets me see item #1, allows me to say I'd like to return it and that it's too big...but that's where it stops. It sits and spins. For days. I have tried from different browsers.

Date of experience: January 2, 2025
Texas
1 review
0 helpful votes
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General review
January 12, 2025

Wanted to buy "The Pant" NEVER has my size 42 / 30 So i always have to buy something I dont really want

Date of experience: January 2, 2025
New York
1 review
0 helpful votes
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Selection terrible
January 12, 2025

Good products, sizing can be different. But never have enough tall or any of the sizes. Takes forever to try and find something worth using credits on.

Date of experience: January 2, 2025
California
1 review
0 helpful votes
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Misleading discounts
January 12, 2025

After subscribing to emails and promotions in order to obtain a discount on desired merchandise, my debit card was charged an additional $65 for subscription. I immediately called and vowed to never use fabletics again because of their business practices.

Date of experience: January 2, 2025
California
1 review
0 helpful votes
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I joined the Fabletics Club at a conference & was told that I would receive a reminder email each month & I did for the 1st month but the 2nd month I got an email saying I "accepted" that month which i did not intend to. I called & they did give me a one time "reversal" & told me I should put on my calendar a date to go in & decline each month - Way too much work - would prefer to cancel

Date of experience: January 2, 2025
Iowa
1 review
0 helpful votes
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I can't say enough great things about Fabletics! Their clothing is the perfect combination of style, comfort, and performance. Whether I'm hitting the gym, going for a run, or just running errands, their pieces make me feel confident and ready for anything.

The quality is outstanding—every piece I've purchased has held up beautifully, even after countless washes. The fabric is breathable, moisture-wicking, and moves with my body, making workouts so much more enjoyable. Plus, their designs are trendy and flattering, so I don't just feel good; I look good too!

Customer service has also been fantastic. My orders always arrive quickly, and the team is super responsive to any questions.

If you're looking for activewear that truly delivers on its promises, Fabletics is the brand to trust. I've recommended them to all my friends, and I'll keep coming back for more!

Date of experience: January 2, 2025
New York
1 review
0 helpful votes
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Comfiest Jammies
January 12, 2025

I ordered the one-piece Jammie sets for my daughter and I and the jogger pants that matched for my husband and son for Christmas this year. They are the softest and so comfortable. Great quality material!

Date of experience: October 31, 2024
Michigan
1 review
0 helpful votes
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Don't try to shop on your phone!
January 12, 2025

Your website experience is terrible on my mobile phone. Pages won't load. It freezes often. I don't have a computer and do all my business by mobile phone. Yours is the only website that I have had problems with.

Date of experience: January 2, 2025
Michigan
1 review
0 helpful votes
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Out of stock
January 12, 2025

You are constantly out of stock in my size 42x32. I was told you restock each month which has not happened. I moved on to a different company that has my size

Date of experience: January 2, 2025
New York
1 review
0 helpful votes
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Quality products
January 12, 2025

Very pleased with Fabletics, the tees are a great fit

Date of experience: January 2, 2025
Missouri
2 reviews
0 helpful votes
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Has gone down
January 12, 2025

Extremely poor quality of clothes now. Years ago I had leggings that lasted what seemed like forever now I'll be lucky if my clothes last very long at all

Date of experience: January 2, 2025
Ohio
1 review
1 helpful vote
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Overpriced and already pilling
January 12, 2025

The pants are overpriced and started pilling after a couple of wears. Also, there was no way to exchange a pair of pants for a different style. I had to return them and got the discount credit for them and had to pay double to get another pair. A lot of their popular styles and colors are out of stock. I cancelled the membership as soon as I could because there is no point in paying for something that won't last and is always out of stock anyway.

Date of experience: January 2, 2025
Florida
1 review
0 helpful votes
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Not what i expected
January 12, 2025

I guess because of the "offer" the quality it is not as good as it should, compared if i ever paid full price. In addition, I requested not to charge me with the membership fee and they continue doing it.
I will not buy in a company that i have to pay membership for

Date of experience: January 2, 2025
Texas
1 review
0 helpful votes
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Satisfied with Customer Service
January 12, 2025

Unfortunately, I have found the leggings to be way too high waisted. When I search mid-rise, only very small sizes are available. I finally ordered a roll down waist, I fold them way down. I did order socks that I love and I purchased the crop t-shirt for my granddaughters, they were happy. They have great products, I'm just not built for them.

Date of experience: January 2, 2025
Texas
1 review
0 helpful votes
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Rewards shop failure
January 12, 2025

This order (Placed 10/30/24) was the first time - and it's happened twice since - that I went through the rewards shop in an attempt to redeem points for items listed there. In every instance I followed all appropriate steps but didn't realize until after the purchase was completed that I was still charged for the item in question. On the third occurrence (order placed 12/22/24) I called immediately to have the issue corrected. I was then told my only options were to cancel the order and have the customer service rep help me place a new one, adjusting the price as necessary, or wait until the order was shipped to call and receive a refund. I was never assured that they would try to fix the problem on the back end, simply offered a bandage work-around to address my specific order. In any case on this third occurrence I opted for the second solution offered, calling on 12/30/24 - the day my shipment arrived. When I called to receive the refund it was difficult to communicate the issue (despite the fact that the previous rep told me they were leaving copious notes on my account). When all was said and done I only received a refund for the item price, and not the applicable taxes and fees which were calculated with the item's price (which should have been 0, as it was redeemed for points) included.

I'm about fed up with the customer service experience here, and on top of the low-quality fabrics and construction issues I've been seeing lately, I'm thinking this isn't where I want to spend my money anymore.

Date of experience: January 2, 2025