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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Shorts and leggings
March 11, 2025

Site is getting harder to use and you have made so many changes. It's hard for me to find what I want.

Date of experience: March 1, 2025
Kansas
1 review
0 helpful votes
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Website needs work
March 11, 2025

Not a fan of your website. It is difficult to navigate and filter. Not easy to go back and forth when deciding what to order. Also not in love with your credit system. You should provide more bundle package options.

Date of experience: March 1, 2025
Missouri
1 review
0 helpful votes
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The culture is changing
March 11, 2025

I've enjoyed fabletics and most products I have purchased. However, there seems to be a shift away from so much focus on athleisure clothes but a focus on comfortable clothes. I would like to see Fabletics venture more into comfortable fabrics in pants suitable for an office setting.

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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Cheap material
March 11, 2025

I have been a faithful Fabletics customer for ten years. I loved their leggings. Recently I've ordered the exact pair of leggings I've had before and the material now is the cheapest material I've ever seen compared to the originals. Tried to reorder thinking there was a mistake and got the same cheap material. Fabletics has now lost a customer out of me, and I will tell people how cheap they have become.

Date of experience: March 1, 2025
Virginia
1 review
0 helpful votes
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Too much trouble
March 11, 2025

It's quite costly and takes way too much effort to get the good deals to make this program Fabletics has in place worth it to continue long term. Weird business model and not worth it. I also noticed quirks and issues with orders, shipping, stock, and lots of customer service intervention required at times. I did like the few items I ended up getting and keeping, but that merely speaks to the wonky sizing battles too.

Date of experience: March 1, 2025
Maine
1 review
0 helpful votes
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Didn't live up to the hype
March 11, 2025

All the garments we received were crap. Most not accurately described, then they were suppose to cancel my membership and still charged me for 2 additional months, took 4 phone calls to correct

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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Love Fabletics!
March 11, 2025

I have been a fabletics fan for a long time. I recently started wearing their scrubs for work and haven fallen more in love! The quality of their workout gear and work scrubs make my day and workouts so fun & comfortable! I don't know what I'd do without Fabletics! Thank you SO much Fabletics! (:

Date of experience: March 1, 2025
Colorado
1 review
0 helpful votes
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Material
March 11, 2025

I did not like the material of the last order. Feels cheap. Do not like the cost of an item is usually lower than a credit. I keep my membership in the off chance there is a pattern I love and will try. The clothes are for a younger generation and I am in my 40s now. Fabletics feels like the customer is in their 20s.

Date of experience: March 1, 2025
Pennsylvania
1 review
0 helpful votes
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I find it incredibly frustrating to shop the sales/special VIP deals because I am RARELY if ever able to find my size and color in the styles I need/want. I am also put off by some of the model choices and poses...really? This is athletic wear that is quite good! But I don't need or want a proportionally enormous rear end (booty) modeling. I'll stop now

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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The Experience
March 11, 2025

My online shopping experience was great. The product I purchased split leg pant ran small and short.

Date of experience: March 1, 2025
Canada
1 review
0 helpful votes
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Most painful experience ever
March 11, 2025

There are no words to describe how frustrating it has been trying to get a refund from this company that has been promised to us over and over and over again. We are at the point where we may just have to file a charge back with our credit card as the level of incompetence, amongst every single support person, we have spoken to is hard to even believe at this point. We will never shop with this brand again and would encourage others to never do the same if They actually care about anything having to do with customer service.

Date of experience: March 1, 2025
Wisconsin
1 review
0 helpful votes
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Great value
March 11, 2025

I have worn Fabletic wear for years, everything from running marathons to going out to dinner. I appreciate the unique pieces and the tried and true leggings.

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
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Love the clothing for golfing. Look good while staying cool in the TX heat. Actually like the pants better than my super expensive ones.

Date of experience: March 1, 2025
Maryland
2 reviews
0 helpful votes
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Returning items for exchange
March 11, 2025

The items I received were of good quality but too big.
Return seemed easy enough. I got the email saying the exchange was in process and the size of the items. The size was the same as the returned items so I sent an email to correct this.
I received my new items and was surprised that they were still the same size as the returned items.
I spoke with a customer service representative who was very apologetic and gave me another return label. I thought I was done, but wait, there's more! I kept getting charged a VIP fee which I stated many times I did NOT want. After 2 more phone calls I was finally free of the VIP debacle and refunded the fees. Overall, I'm glad to be done with Fabletics.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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Quality and value of subscription
March 11, 2025

I hated the cut, the fit and the fabric of the bra and pants I got. I also didn't like the value of for the same "credit" I could buy a sports bean and pant combo, or a pair of men's shorts that otherwise you could buy for $20. The value didn't make sense. And without the subscription items were WAY over priced. Not my jam.

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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Fabulous Clothing Line
March 11, 2025

I find Fabletics to be exceptionally suited for active and leisure activities. The clothing fits well without being restrictive. The clothing also washes well retaining its shape and color.

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
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Too many rules
March 11, 2025

There are too many rules on what outfits pair together to make sense of the price increase.

Date of experience: March 1, 2025
Tennessee
1 review
0 helpful votes
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Fabletics VIP
March 11, 2025

Since joining as a VIP found that the clothing and offers are catered to new customers only. And when you find items you like they are sold out in all sizes

Date of experience: March 1, 2025
South Carolina
2 reviews
0 helpful votes
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Odd sizing
March 11, 2025

None of the usual sizes fit. I made two returns to two different items because the first item sold out. The second return I was given a store credit instead of a full refund. I don't even want to order again because the sizing is so off but now my money is locked into a store credit.

Date of experience: March 1, 2025
New York
1 review
0 helpful votes
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Not sure how I managed to opt in for a monthly auto debit of $59 but I was able to cancel for a refund. These people get trickier every day

Date of experience: March 1, 2025