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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Great customer service. Quick order shipping in my products came in with the perfect fit.
Disappointed in the yoga pants. The materials beads up after walking or sitting. The socks and sweatshirts were perfect for cold Chicago weather. I would not buy the yoga pants again and that's why I canceled my membership.
I have used fabletics for years. Even though the member credit it's worth more you don't get anything more for it. You get a top or a bottom. It's very rare at this point that they put sets together, you have to pay for the top and bottom separately now. If you have a member credit and there is a sale using your member credit is a waste as well.
Love the clothes and style. The sizes are a bit unpredictable. However, the return or exchange is very friendly and easy. Great customer service too.
I am reviewing the leggings, nice fit but the material chaffing or beads up in between the legs after the first wear.
The sales are all the same month after months so I tired if "clicking" on notifications saying I'm missing out constantly-complete lies. When I did click it was always the same old same old options in the samecolors as all the other stores. Total waste of time clicking around the clunkiest and crappiest fabletics technology. So yeah my experience with "fabaletics" was very unsatisfactory, so I never want to hear or see the word/name of your company. That includes "sitejabber" since this isn't the 1st time I gave feedback - not that this isn't super wasteful ðŸ˜
I accidentally selected the wrong item to return then I wasn't able to modify or cancel the return. I ended up having to call customer service and they emailed me a return label. I have returned the item but still haven't received my refund. I also can't see the status of my returns on my account in the website.
I was given a gift card code and have tried several times to redeem it. However, the app and the website don't recognize it as a valid code. Super frustrating as this should be treated as another form of payment. In fact, it should be EASIER than any other form of payment because Fablectis already took money for it and issued their own code for redemption.
I was disappointed because I thought it was a bundle and I had used my credit and it ended up being one top/bra that for $60 was not worth the price. I have not been happy with the bundle choices and also the styles. I think you could market more toward a more mature market as none of the athletic companies seem to do that and all have cropped tops with sports bras in them. Not all ages (or sizes) want to show off their mid drift area.
Shorts need new prints 3 inch one short not the same old boring colors
Was going to order a pair of that new bright blue rip stop shorts limited inventory, maybe make that color in a different style short
Fabletics make it very difficult to ship your month and then charging you.
I love the clothing/ scrubs sold by Fabletics. Unfortunately, the app is garbage. Every time I get a sale email, I attempt to go to the Fabletics app or site and have trouble viewing any other clothing than what originally loads. I'll get the dreaded circle of death showing me it's trying to load other items but it NEVER reloads any additional items. Such a shame because their flare leggings are my absolute favorite.
I kept for over a year, kits become less valuable and the cost monthly kept going up. Lots of the same style gear and lots of time my size was not available
I have never agreed to a membership & now they just take money out of my account! Not one will call me back to cancel the membership! I have appointment with my attorney next week!
I received a gift card for from my son for Christmas. I asked him not to send me another one. The website is hard to navigate. Had to call customer service to help place original order with a gift card then again to do return. Had trouble with understanding the first customer service rep but luckily got someone very nice and professional on second call.
I still have a balance on card and dread having to try to use it.
I find the process for skipping a month challenging. It's easy to think you've successfully skipped a month when you haven't actually completed the process. The verification system requires clicking two separate confirmation buttons, with the second one buried several screens down, making it difficult to ensure the skip was properly processed.
I continue this clothing as much because it all looks the same. So I pause and pause until one day I just cancelled. Also if you forget to pasue your auto refill then you get stuck buying. The holiday sales are good though!
My in store purchase was very easy as well as placing my order for items that were not in stock in store and it being shipped to my home. I just wish it didn't cost a monthly membership fee for the products.
The products are wonderful and so comfortable. I'm so happy I ordered them. Love all the styles!
They say they will notify you of the charge before it happens, and they don't. I ended up paying $56.00 for nothing. The VIP is very dishonest way of taking money from customers
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

