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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Love my stuff
March 11, 2025

Great customer service. Quick order shipping in my products came in with the perfect fit.

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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Yoga Pants
March 11, 2025

Disappointed in the yoga pants. The materials beads up after walking or sitting. The socks and sweatshirts were perfect for cold Chicago weather. I would not buy the yoga pants again and that's why I canceled my membership.

Date of experience: March 1, 2025
Louisiana
1 review
0 helpful votes
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Not worth the money
March 11, 2025

I have used fabletics for years. Even though the member credit it's worth more you don't get anything more for it. You get a top or a bottom. It's very rare at this point that they put sets together, you have to pay for the top and bottom separately now. If you have a member credit and there is a sale using your member credit is a waste as well.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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Great quality clothes
March 11, 2025

Love the clothes and style. The sizes are a bit unpredictable. However, the return or exchange is very friendly and easy. Great customer service too.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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Nice Fit...But...
March 11, 2025

I am reviewing the leggings, nice fit but the material chaffing or beads up in between the legs after the first wear.

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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Unsatisfactory
March 11, 2025

The sales are all the same month after months so I tired if "clicking" on notifications saying I'm missing out constantly-complete lies. When I did click it was always the same old same old options in the samecolors as all the other stores. Total waste of time clicking around the clunkiest and crappiest fabletics technology. So yeah my experience with "fabaletics" was very unsatisfactory, so I never want to hear or see the word/name of your company. That includes "sitejabber" since this isn't the 1st time I gave feedback - not that this isn't super wasteful 😭

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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Inconvenient return
March 11, 2025

I accidentally selected the wrong item to return then I wasn't able to modify or cancel the return. I ended up having to call customer service and they emailed me a return label. I have returned the item but still haven't received my refund. I also can't see the status of my returns on my account in the website.

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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Gift cards not recognized
March 11, 2025

I was given a gift card code and have tried several times to redeem it. However, the app and the website don't recognize it as a valid code. Super frustrating as this should be treated as another form of payment. In fact, it should be EASIER than any other form of payment because Fablectis already took money for it and issued their own code for redemption.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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Order
March 11, 2025

I was disappointed because I thought it was a bundle and I had used my credit and it ended up being one top/bra that for $60 was not worth the price. I have not been happy with the bundle choices and also the styles. I think you could market more toward a more mature market as none of the athletic companies seem to do that and all have cropped tops with sports bras in them. Not all ages (or sizes) want to show off their mid drift area.

Date of experience: March 1, 2025
New York
1 review
0 helpful votes
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New styles needed
March 11, 2025
Updated review

Shorts need new prints 3 inch one short not the same old boring colors

Date of experience: March 1, 2025

Limited supply of colors and sizes
September 15, 2024
Previous review

Was going to order a pair of that new bright blue rip stop shorts limited inventory, maybe make that color in a different style short

Date of experience: September 5, 2024
New York
1 review
0 helpful votes
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Difficult to skip the month
March 11, 2025

Fabletics make it very difficult to ship your month and then charging you.

Date of experience: March 1, 2025
Maryland
2 reviews
0 helpful votes
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App is garbage
March 11, 2025

I love the clothing/ scrubs sold by Fabletics. Unfortunately, the app is garbage. Every time I get a sale email, I attempt to go to the Fabletics app or site and have trouble viewing any other clothing than what originally loads. I'll get the dreaded circle of death showing me it's trying to load other items but it NEVER reloads any additional items. Such a shame because their flare leggings are my absolute favorite.

Date of experience: January 9, 2025
Illinois
1 review
0 helpful votes
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Not worth the cost
March 11, 2025

I kept for over a year, kits become less valuable and the cost monthly kept going up. Lots of the same style gear and lots of time my size was not available

Date of experience: March 1, 2025
Nebraska
1 review
0 helpful votes
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Rip off
March 11, 2025

I have never agreed to a membership & now they just take money out of my account! Not one will call me back to cancel the membership! I have appointment with my attorney next week!

Date of experience: March 1, 2025
North Carolina
1 review
0 helpful votes
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Giftcard
March 11, 2025

I received a gift card for from my son for Christmas. I asked him not to send me another one. The website is hard to navigate. Had to call customer service to help place original order with a gift card then again to do return. Had trouble with understanding the first customer service rep but luckily got someone very nice and professional on second call.
I still have a balance on card and dread having to try to use it.

Date of experience: March 1, 2025
Maryland
1 review
1 helpful vote
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Hard to "skip a month"
March 11, 2025

I find the process for skipping a month challenging. It's easy to think you've successfully skipped a month when you haven't actually completed the process. The verification system requires clicking two separate confirmation buttons, with the second one buried several screens down, making it difficult to ensure the skip was properly processed.

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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It's alright
March 11, 2025

I continue this clothing as much because it all looks the same. So I pause and pause until one day I just cancelled. Also if you forget to pasue your auto refill then you get stuck buying. The holiday sales are good though!

Date of experience: March 1, 2025
Tennessee
1 review
0 helpful votes
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Recent Purchase
March 11, 2025

My in store purchase was very easy as well as placing my order for items that were not in stock in store and it being shipped to my home. I just wish it didn't cost a monthly membership fee for the products.

Date of experience: March 1, 2025
New Jersey
2 reviews
0 helpful votes
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Love them!
March 11, 2025

The products are wonderful and so comfortable. I'm so happy I ordered them. Love all the styles!

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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Do not join the VIP
March 11, 2025

They say they will notify you of the charge before it happens, and they don't. I ended up paying $56.00 for nothing. The VIP is very dishonest way of taking money from customers

Date of experience: March 1, 2025