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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I could live in fabletics clothing. It is all really comfortable and just look good. The leggings are all soft and squeeze in the right places. I wear the medium impact sports bras and they hold my ladies in place. Overall, I am very impressed with the quality and love the suspense of expecting something new each month!
Always outstanding. Order is received promptly. The one time I had an issue no problem returning it.
Hello Toni,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
All I wear nowadays are yoga pants. My favorite has always been lululemon. The only downside is that they're super expensive! Fabletics material is wonderful and they're as high quality as lululemon's are. They're a little bit cheaper which is great and I highly recommend all of their sports wear! Extremely comfortable.
I enjoy shopping at Fabletics. Their outfits to choose from make shopping easy, and the quality is just unbeatable.
Hello Regina,
Thank you for your continuous love and support. We hope to fulfill all your FABshionista needs. Happy shopping!
XO,
Ivy
I really love the bright colors and the amazing fit. The outfits were super comfortable and I felt great wearing them. I got a lot of compliments.
My order arrived in a timely manner. I ordered leggings for two of my daughters. They love them. The fit is great and they love the selection of styles.
Hello Sharon,
Members like you always inspire us to do our best. And so, it becomes our prime duty also to keep our members satisfied. Thank you and we value you!
XO,
Ivy
Not as advertised. Cheap material. Material damaged after first washed. Will not buy from them ever again! Don't waste your money! Stay away! Hype is unreal.
Hello Brenda,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
The yoga pants I received are awesome, but even the largest size is tight on my large body, but I expected that. I still can wear them however!
Hello Tammy,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
Flattering fit, functional, cute, and comfortable... there's literally nothing more that I need in life! :P
To cancel you Have to do an online chat which isn't always convenient. There
Should be an easy "click here to cancel"
Option.
They have adorable styles and great deals. I get so many compliments on my leggings and sports bras. Everything is great quality.
Hello Sarah,
Thank you for shopping with us. We appreciate your business. Fabletics goal is to provide high-quality products and attentive member service to valued members like you. We hope to meet and exceed your expectations!
XO,
Ivy
I've ordered leggings and one top. The leggings were great quality, the top ran quite large. I do struggle to make the top work. What I dislike is, even I return they will provide a credit. The problem with the credit is that you have to use it on regular price items and cannot combine with any deals, discounts, or sale items. So MY money cannot be spent the way I would like it to...
Hello DeDe,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Shopping online is easy, although a lot of the sale items are usually out of my size, I really enjoy using the site. The clothes quality and fit are usually right on the money! Love fabletics!
Hello Stephanie,
Wow! This is awesome to hear from you that are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,
Ivy
I neglected (my error) to skip June; thus, when I checked my account mid-June I had one member credit. When I skipped July (today), I discovered I had two credits. I began an on-line chat inquiry and was told I had not skipped May (I know I did). After 30 minutes of back and forth nothing was resolved. The representative's only solution? Spend the two credits and the tech department will "look into the issue" so it doesn't happen again. This is no way to run a business or treat customers. I would have expected an apology and a one-month refund to my credit card. Sadly disappointed.
Hello Christine,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Always receive my products ordered ahead of time which always makes me so happy, it's like a birthday surprise
Hello Autumn,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy
I dislike calling customer service and you have to wait a long time on chat or on the phone. Go to the physical store if you like their stuff. Overpriced and okay quality.
Hello Lei,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Nothing extraordinary in the purchase and delivery of the product. Product came as described in a timely manner with conscious minimal packaging.
Fabletics isn't easy to use. There is no app. I don't like their point system over a credit system. Their customer service is horrible and email replies are automated and impersonal.
Hello Kelsey,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
This sneaker is fantastic pair of shoes, very comfortable, I'm extremely satisfied, I would purchase these again, great job instilling quality and comfort sincerely dawn
Hello Dawn,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
I have not made any purchases in the last 30days. The last purchase I had was in May. I do not understand why I am being asked for a review in June. Has someone hacked my account?
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarah,
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy