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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I needed to suspend my VIP subscription and the customer service representative was very easy to work with. She was very nice and informative.
It's always so easy to shop online. It is very helpful to read all the reviews so I can make size decisions based on other comments. Fabletics is probably one of the best at getting it right when it comes to consumers shopping online.
Hello Sandy,
Fabletics promises to provide you with latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!
XO,
Ivy
The quality of the clothes is good. The price is not bad. You can skip any month you choose. Just update your account in the first 5 days of the month.
Hello Dolores,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Ivy
I have made several purchases and have not returned a single item. I feel extremely comfortable wearing the clothes, which is very difficult for me because of my stature.
Hello Maria,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
We have had nothing but great experience with the staff at Fabletics. The quality is always well made. Any time we have had to make an exchange or return, it's a very simple process. I would recommend Fabletics to everyone.
Hello Denelle,
It’s great to read your feedback about Fabletics and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
I love the fact that when I go walking I have pockets for things like my car keys... I like the choice of colors. And all of the different styles
I love the fabric and comfort of all the pieces I got from Fabletics. The fit is always perfect and stylish. The Website is easy to use and changing the setting for your size. I went from an XL to an M. I got so many compliments on the outfits that I should be a rep for them. LOL.
Hello Martina,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!
XO,
Ivy
I sent an email informing I never got my package. And I never received an answer. And still do not have my package
Hello Alma,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
Excellent customer service and the clothes are cute, stylish, and well-made! What's not to love?! Will definitely continue to purchase from Fabletics.
Hello Ann,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
Fake prices, would never again buy or subscribe to this company again... enter prices and same or better quality at other sportswear stores.
Hello Alvaro,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I love my Fabletics account! I always have a great experience ordering and the pieces I've gotten almost always fit great. My only complaint is that all of the leggings seem to be high waisted now. I'm aware this is the trend right now, but I just don't like the way this looks on me. Even the leggings that say they aren't will come and the waistline goes up to my rib cage. It would be great if there were more options for people like myself who like a lower cut.
Hello Damara,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
I bought two pairs of XL leggings from fabletics. One of them fit just right and the other pair was about twice the size as the first one and is unwearable. I was unable to send them back as it was a final sale item even though it was only on sale.
Hello Beth,
Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I sent a gift card to one of my friends for her birthday and she never received it. I double checked the email I provided, which was correct, and called to have it resent. After I got off the phone my friend still did not find it until she checked her spam folder. If I wouldn't have followed up she wouldn't have gotten the gift
Hello Chocolate,
Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
I really love the leggings because I can focus on working out instead of hiking my leggings into place! I wish there were more shorts options, I need some of those :)
The fit was not as expected. Have to wait a bit to wear some of it when I loose a few lbs. The patterns are cute so I'm hoping soon
Hello Michelle,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I'm loving these leggings! Great color selection too! Every time I get an opportunity to see what's new, I end up buying something!
It often says one left in stock but the add to cart button does nothing when it is clicked. It is very frustrating. If it is out of stock it should just say so and if in stock limited quantity left then I should be able to purchase. One of many bugs I have experienced on this website
Hello Sarah,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
Love all the products I have purchased from Fabletics! The apparel is really great athletic wear that is not only fashionable but functional and the price is too expensive
Hello Jeannie,
Thank you for trusting us and shopping with us. Fabletics is always ready to serve members like you with exciting shopping offers. So, stay tuned!
XO,
Ivy
First off, I've been a member for years and haven't cancelled. There are a lot of flaws with this company. I knew what I was signing up for. My BIG problem with fabletics and one main reason I would advise steering clear is the quality of the clothes. They are really cute. Also, they feel good on. But, they arent long lasting peices. I cold wash and hang to dry all my athletic clothing. But no matter how I care for them, my fabletics clothing shows signs of wear after 3-4 washes. The printed leggings fade a lot and the cotton shirts all pill. The synthetic shirts and. I have a few jackets and they started falling apart after one season. Depending on your budget I would recommend investing in lululemon, Nike, ot athleta. Fabletics apparel is cute and trendy but in my experience it is not built to last. The other HUGE complaint is with their membership program. I didn't mind joining as I know there is the option to skip a month. I figured that even if I forget to skip I can always use my member credit to buy new clothes. The big catch, is they will not let you use your member credit for promotions. It's nonsense. They run some really great promotions. But they treat your membership credit like it's not real money. They treat it more like a coupon. It's like if yiu bought a gift card for face value and the store said you can't use it on sales items. So if you skip the month, you can spend $50 on their promotional sales. However if you forget to skip, they will charge you $50, but you can't use it on promos. It's a very poor and sneaky practice. Nobody in their right mind would purposely not skip a month. There is literally no benefit to not skipping. Because, you can still shop, but you'll get better deals. It seems counterintuitive as a business practice. I'm vigilant about skipping now, and for that reason I'm sure I spend a lot less on their site than I would if I had full access to the funds I am charged if I don't skip. I've complained about this before but they never have a good answer as to why they have this policy.
Hello Melanie,
Member satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Return policy is 30 days, but it starts when you order and not when delivered. In actuality, you have a couple of weeks to decide. I missed the date and now stuck with stuff that doesn't fit. You should minimally be able to exchage up to 60 days.
Most athletic clothing companies have a much better policy and thus I will cancel my VIP and shop there from now on.
Hello Maria,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda,
Member satisfaction is our foremost priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!
XO,
Ivy