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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Product
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Love the price point & versatility of each item. Customer service was awesome and i look forward to shopping more.
Every legging I have purchased through Fabletics has exceeded my expectations. The quality of fabric and construction is exceptional, with a modest price.
I received my shipment earlier than anticipated and the feel and fit of the items are spot on. I will be purchasing more in the future.
Hello Teresa,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
Great store experience. Staff was very nice, helpful and accommodating. The store was well stocked with a variety of styles and sizes.
I put in my first order. It took three weeks to get my order. Nothing fit, it's OK it was my first time. Put in the return order for credit. One of four items was shipped as a replacement, even though I wanted the credit. The item that was shipped as a replacement never arrived. Although tracking said delivered. Turns out the item was returned to their warehouse. I was never notified or issued a credit or refund. 2 and a half months later, I finally get on the phone with them and get the information that it was returned to their warehouse. I am offered a refund. But what really gets under my skin is I was never informed that this item was returned to them, how would I know without going out of my way to get a refund processed. Very disappointing, months of stress and headaches. It's unfortunate their e-commerce seems very very poorly run, especially for a company that is suppose to specialize in this, and I work in the industry.
Hello Sarah,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Tried Fabletics out for Black Friday and fell in love! Great product and amazing sale prices! The size are true to fit. Will definitely continue to order from Fabletics!
I came across a fabletics store while visiting a mall in Delaware. I joined the club and received my first two pair of leggings. The store was clean, spacious and organized really well. I wished the retail location carried more larger sizes in all the styles carried in the store. I've only done used the online site once to decline the monthly offer. As a busy professional, I would like to see the "decline" option easier to select. If I wanted to make an actual purchase or bank the charge for a future purchase, I would do it in the same timely fashion as indicating I do not want to purchase anything this month. I do not like wasting time trying to find the option to decline for the month.
Hello Chermonne,
Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
I needed help skipping my VIP order for a month. I used the messaging option and the Customer Service rep was able to skip the month for me and send me a receipt in my email to confirm the month was skipped. Great service, highly satisfied.
Hello Taylar,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Ivy
I love Fabletics Powerhold! Just ordered two more to add to the other 4 I already have! Only leggings I workout in now! :) shopping is a breeze and I love earning the points!
Hello Alaina,
Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!
XO,
Ivy
The website is very easy to maneuver around and find the styles you are looking for. My only hope is that more longer shorts are offered in the future or more colors.
Hello Mary,
Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
The people I worked with in the store were incredible, friendly and helpful, all of them.
The shorts have been fabulous. I wear them a LOT. They are extremely comfortable and having the pockets makes them great for walking outside while taking your phone, keys and money with you.
Hello Marilyn,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
Fast, easy ordering and quality product! They really have it together. And if there is a problem, their customer service department is outstanding!
Hello Teresa,
We are pleased that you have chosen our showroom here in Fabletics. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
Fabletics is pretty much always the bomb, however their grand opening at Roosevelt Field Mall was AWESOME! Staff were so friendly, cool, and collected even amidst all the chaos. There were free drinks, and even with a long line the free leggings for the first hundred guests didn't even come close to running out by the time we finally made it to the register. Definitely a well put together opening.
It was a pleasant experience. But I've been a customer since she started. The website is easy to navigate.
Hello Teresa,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
The service is always fantastic in the store. Clothes for so well- the few times I called the service was also good. Love the variety to choose from
Very nice products great speedy delivery always a treat to receive my new stuff from Fabletics. I highly recommend
Hello Melanie,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy
Everything about this company is great- outfits, quality, styles, sizing, selection, customer support, and options for purchasing!
Hello Rhonda,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
When you went through the app, it would sometimes close out on you. I tended to go through the website instead of the app for that reason. I did like the layout of the app and the ease of finding what I was looking for.
I ordered a few items that did not fit. It was not at all clear that they were final sale. It didn't even say it on my receipt with the clothing! I needed to return some, and they did allow me to return them in the end. If something is final sale- it needs to be clearly marked.
I feel beautiful and well dressed for the activity I'm participating in. I love the power hold leggings for hiking, the mid-rise waist for hot yoga, and the reflective shorts and jackets keep me safe at night while cycling home from these activities. I always look forward to seeing what's new each month in color choices and prints. My friends are now coming with me to shop to take advantage of the early shopping and sale savings.
We feel Fabuletic in our outfits!
Hello Momial,
Fabletics is always happy to serve you! If you have any comments and suggestions regarding our services and products, please feel free to share it with us. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
XO,
Ivy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Norma,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy