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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Melissa B.
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Fabletics is amazing!
July 4, 2019

I love the fit, and colors of Fabletics! The material is stretchy and super soft to. Lots to choose from. Nothing better than a colorful outfit to make you feel good and more motivated to workout! Instead of treating myself to junk food for hitting a goal I like to get a new Fabletics outfit

Date of experience: July 1, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Melissa,

Wow! Thank you for the feedback! At Fabletics, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.

XO,
Ivy

Romania
1 review
0 helpful votes
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Ever since I discovered Fabletics, I slowly started to replace my old sports equipment. And everyone notices. Great quality.

Date of experience: June 30, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Diana,

Fabletics promises to provide you with latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!

XO,
Ivy

California
1 review
1 helpful vote
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Cute but not good quality
July 3, 2019

Ordered two pairs of workout pants and one started unthreading in the crotch area after 2 wears. I wash workout clothes carefully so no matter what kind of deal I get to buy the pants it ultimately isn't worth it if the pants fall apart so quickly. The second pair was fine but I can't get passed the quality issue I had with the other pair.

Date of experience: June 29, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Alexandra,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Texas
1 review
1 helpful vote
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I am so frustrated!
July 2, 2019

I called twice this morning.
The representative and I seemed to experience significant difficulty understanding one another. He/she repeated the sentence about sympathizing with my issue and assured me that we could find a solution. I could not understand the explanation as to why my credit could not be used on my most recent purchase. Ultimately, I gave up.
I hung up and called again. I could understand the second representative a little better. I believe the issue has been resolved.

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Simon,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

Montana
1 review
1 helpful vote
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Love the products!
July 2, 2019

The highwasted pants smooth out all the right places and the fabric is very nice. When folding forward they are thick enough the keep all the things covered. Excellent products!

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Carly,

Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fabletics. Happy shopping!

XO,
Ivy

California
1 review
1 helpful vote
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Bummer
July 1, 2019

Got a hole in my leggings, took them back to see if they could help me because they were just over a year old they said there was nothing they could do. I also got a hole in my Lululemon leggings, which are over five years old, on the same trip to the mall, I took them to see if they could help and they are fixing them for me. Disappointed Fabletics cannot offer the same service especially when the leggings are significantly newer. Makes me double think where I spend my money.

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Alejandra,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Texas
1 review
0 helpful votes
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Love Fabletics!
July 1, 2019

Will continue to purchase. Love all the deals too! Get complements. Can wear all seasons. Dress em up with cowboy boots or down with flip flops. Very versatile!

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Diane,

What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

California
1 review
0 helpful votes
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Cute fits well
July 1, 2019

Nice summer top. This top is comfortable and cool for hiking/ walking. Would also look cute knotted. Material is more flowy not tight on the body

Date of experience: June 28, 2019
New York
1 review
0 helpful votes
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Love my new pants!
July 1, 2019

The pants are amazing, I just wish I would have bought a smaller size! Will def be buying another pair soon!

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Andrea,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.

Best,
Ivy

California
1 review
0 helpful votes
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Excellent quality and fit!
July 1, 2019

All of the Fabletics bottoms I have purchased have been of great quality and fit. The double stitched seams are secure and the fabrics are comfortable. Size is true to fit.

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Ann,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

XO,
Ivy

Oklahoma
1 review
0 helpful votes
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LOVE LOVE LOVE
July 1, 2019

I love Fabletics! The BEST leggings, shorts, and bras that I own. Wish we had a store in Nebraska! All the sizes fit so well and the customer service is timely and always answers my questions!

Date of experience: June 28, 2019
Florida
1 review
0 helpful votes
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From the moment I walked in the door customer service was first class. Your Manager was polite and so knowledgeable knowing your merchandise. She helped me in 10 minutes and I was out. I will never have a perfect purchase as I experienced today. Ms Myers was first rate.

Date of experience: June 28, 2019
Texas
1 review
0 helpful votes
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Awesome
July 1, 2019

I love how fabs fit and feel. They are so comfortable and you can wear them any where. I have to buy them for my daughter everytime I order because she will borrow mine if I don't.

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Cindy,

Thank you for your compliment! We are glad that you are satisfied with the styles we have in Fabletics. Hope to hear more from you in the future!

XO,
Ivy

Colorado
2 reviews
0 helpful votes
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Membership?
July 1, 2019

Don't quite understad how it all works. You should make a quick video on how it all works. Quality of the fabric, especially the tops are disappointing. I hate the oversized arm holes.

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Cellini,

Member satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Germany
1 review
0 helpful votes
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I signed up recently. I missed the cutoff day to go in and review the outfits. I received my credit of 49.95. I ordered a pair of leggings and it was less than 49.95. So i apparently paid for 2 items for last month. So I was dissapointed. I had to walk into Del Amo store and ask more questions. The lady helped and explained how it works again.

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Cynthina,

Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!

Best,
Ivy

Washington
1 review
0 helpful votes
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Always quality
July 1, 2019

Very happy with fabletics! Great quality, fit, selection and service. My daughter is an odd size and has a hard time with the bottom half. Since we started shopping fabletics she has really filled in her wardrobe and feels so confident with what she is wearing.

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Kathleen,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!

XO,
Ivy

New Mexico
1 review
0 helpful votes
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Great clothes - great fit!
July 1, 2019

I love my Fabletics! I know that my sizes will fit, and they are excellent quality. It is rare that I'm not wearing Fabletics to the gym!

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello April,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

XO,
Ivy

Texas
1 review
0 helpful votes
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Not a great fit
July 1, 2019

I have purchased two different items and the medium is too small and the large is too big. So don't think I will continue with my membership.

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Sabina,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

Germany
1 review
0 helpful votes
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I've made quite a few purchases and there's not one item that I didn't like. I think the clothes are made very well and the quality is awesome. I'll keep purchasing.

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Andrea,

Thanks for the feedback! We value your trust in Fabletics, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!

XO,
Ivy

Texas
1 review
0 helpful votes
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Wish the store had more stock
July 1, 2019

Your sales associates are amazing and so helpful. I wish the store had more stock. I know if a new collection comes out, I have to try to shop it right away or else everything will be gone. I went for the Maddie Z collection and I shopped only two days after it dropped and the store barely had any sizes.

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Courtney,

Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!

Best,
Ivy