Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey stargrey stargrey stargrey stargrey star

Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Susan W.
Unfollow Susan W.
Share Review
Report Review

I loved my first pair of trinity pocket pants.
I ordered a 2nd pair, and they are still in the bag, and going back.
They are unraveling, and have never been worn.
Now the 1st pair that have been worn and washed 4 times, are unraveling.
I own a lot of fabletic leggings, and have never had quality issues.
I'm hoping it's a "bad lot" and it's dealt with well.
Thank you

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Susan,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Virginia
1 review
0 helpful votes
Follow Cristina C.
Unfollow Cristina C.
Share Review
Report Review

I love FABLETICS!
July 1, 2019

I am a tall athletic curvy girl and FABLETICS is my go to for leggings for all types of workout! I feel sexy in them and most importantly confident and comfortable. The PureLex and Trinity material are my fav!

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Cristina,

We are pleased that you have chosen our showroom here in Fabletics. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!

XO,
Ivy

Texas
2 reviews
0 helpful votes
Follow Amy A.
Unfollow Amy A.
Share Review
Report Review

Fabletics is a pleasure to purchase from. I LOVE their workout wear, it fits like no other. The customer service is excellent and any issues were resolved quickly. Thank you. I will be a continuing customer.

Date of experience: June 28, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Amy,

Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!

XO,
Ivy

New York
1 review
0 helpful votes
Follow Hannah P.
Unfollow Hannah P.
Share Review
Report Review

I signed up for the membership looking at all of the perks and being content with all of the money I would save. I had no idea that every month it was charging me $50! I've gone through the website and tried to look for a billing history online for all of the money I had lost but couldn't find anything other than my actual purchase. The only way I could see what it was actually charging me was to look at the charges made on my card through the bank. And I can't even cancel the membership online, they only leave a number that does not help at all. The membership program is a scam and takes money without your authority, do not sign up for it!

Date of experience: June 26, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Hannah,

At Fabletics, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Canada
1 review
1 helpful vote
Follow Megan B.
Unfollow Megan B.
Share Review
Report Review

DO NOT ORDER FABLETICS!

I waited months before finally joining fabletics as they are always out of stock. I finally joined, did all my measurements and asked their representative what size I should order. Everything pointed to a larger even though im usually a medium elsewhere. I get the pants and theyre completely see through! I message them to exchange for an even larger size and they dont have them! They said I can pick other times to exchange, well that would be fine if you actually had anything else I wanted in my size and now I dont even know what size to order! So now I'm stuck with 2 pairs of see through pants! HORRIBLE QUALITY CLEARLY! Can't even exchange a product you just bought like seriously how much stock do you have? 5 pairs or what!?! LEARN TO STOCK ITEMS and you might have more repeat customers! Needless to say my VIP membership was cancelled!

Date of experience: June 21, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Megan,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Michigan
1 review
4 helpful votes
Follow Morgan C.
Unfollow Morgan C.
Share Review
Report Review

If I could give this company a 0 star I would. They have charged my card multiple times without my knowledge even after several calls, live chats, and twitter posts attempting to get my account closed and credit card information deleted. Then instead of giving me a refund as I should get, I had to fight for weeks to get the refund I deserved because they insisted that I needed store credit.

Date of experience: June 18, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Morgan,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Arizona
1 review
3 helpful votes
Follow LYNN T.
Unfollow LYNN T.
Share Review
Report Review

Scam?
June 21, 2019

I received my first order and loved the leggings. They are perfect. I was happy, then noticed I received an additional charge of $49.95. I called the #on my charge and talked with an (difficult to understand). He connected me with another number to receive my refund. Long story short, this was not Fabletics and I received another charge.
I had to cancel my card and pray there is no further ID issues.

Date of experience: June 17, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Lynn,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Canada
1 review
4 helpful votes
Follow Lib j.
Unfollow Lib j.
Share Review
Report Review

Over it
June 18, 2019

I have been with fabletics for almost 6months never really had an issue until they just charged me too separate times
Totally to $106 on a purchase that said $29

And even when I called they basically said yes they told you that number but we now added another box you have to click that says you can have this price or another
We show you the cheapest price always but if you only click pay now we actually charge you the most expensive price that's not displayed

How does that even make since now have I have had an issue with this in the last 6 months

Date of experience: June 14, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Lib,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Illinois
1 review
3 helpful votes
Follow Miwa K.
Unfollow Miwa K.
Share Review
Report Review

I made my first purchase, received the merchandise, and was happy. I went on with my life... after several months, l realized that they automatically enrolled me to the pricy VIP membetship and started charging me $50.00 every month! All this was done without my knowledge of the fee or what the membership was all about... l was shocked when l found it out, after $300 of membership fee, which they refuse to refund.

Date of experience: June 12, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Miwa,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Texas
1 review
1 helpful vote
Follow Haley B.
Unfollow Haley B.
Share Review
Report Review

I ordered a size small bra, which I am usually, and it was WAY too big. I then ordered a size small in leggings which fit perfectly, and ordered a second size small pair which were much too small to get onto my legs while still being comfortable. I get that the company is trying to be affordable, but they need better materials. They feel cheap and I would much rather spend more to get a better quality legging.

Date of experience: June 12, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Haley,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

California
1 review
4 helpful votes
Follow Amber E.
Unfollow Amber E.
Share Review
Report Review

I am very particular when it comes to workout leggings as I go to the gym very often and i have faced problems with leggings being see-through(even some name brands). I've seen countless ads that have shown clips of leggings and people bending over and them not being see-through. I decided to give it a go, received my order today and BOTH PAIRS of leggings are see-through EXTREMELY noticeable. How could anybody squat in these?!? Very unhappy and disappointed with my purchase, cancelled my VIP membership. SPEND LESS MONEY ON MARKETING AND MORE ON PRODUCING A QUALITY PRODUCT. THANK YOU.

Date of experience: June 12, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Amber,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Georgia
1 review
1 helpful vote
Follow Renee P.
Unfollow Renee P.
Share Review
Report Review

I bought a couple of tops that were average quality. Unknowingly I signed up for a membership - very deceptive. I was charged 49.95 for three months. When I tried to chat online with them, they said they had to get someone else to help me and never responded again. One giant headache. I called and they said they can't refund me the $150 they basically stole from me. I will never shop there again and will tell everyone I know about my story. Shame on you Kate Hudson. Bad brand. I contacted my bank to demand my money back.

Date of experience: June 11, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Renee,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Colorado
1 review
2 helpful votes
Follow Charlie G.
Unfollow Charlie G.
Share Review
Report Review

Scam
June 15, 2019

It all sounds great. Sign up for $49 a month subscription, place an order, then cancel the subscription before the trial period ends. Directions on how to cancel are on web site. BUT, even though you follow the direction EXACTLY, you get charged the next month. A phone call got somebody that says our subscription will be cancelled, but it does not get your $49 back. Not sure it is really cancelled, guess we will know next month.

Date of experience: June 11, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Charlie,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Myanmar
2 reviews
7 helpful votes
Follow Isabella M.
Unfollow Isabella M.
Share Review
Report Review

In case anyone was wondering -- Fabletics is a subscription/member-based service. That being said, they really minimize the fact that they will charge you $49 a month if you do not make a purchase every single month. I happened to be home visiting my mother in the US and thought hmm, maybe I will try these out. I NEVER received any e-mail stating that I was signing up for a subscription nor did it advertise that when I was making the purchase online. Because I live out of the US I rarely keep enough money in my bank account unless I go back, so it overdrafted my account. Every time I try to contact to cancel my subscription, some virtual bot named Anna tells me she cannot help me and that I need to contact them later. Leggings were fine, service and tricks were awful. Stick to Marshalls ladies.

Date of experience: June 10, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Isabella,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

North Carolina
1 review
2 helpful votes
Follow MARIA R.
Unfollow MARIA R.
Share Review
Report Review

Rip Off
June 13, 2019

I will say the products are good quality, however, if you get a promo set they automatically set you up to be a VIP member and will charge your acct each month of $49.95. I caught it this month and didn't realize they did it last month but since I was out of the 30 day range from the previous month I couldn't receive a refund. I did get a credit supposedly back to my acct for this month but it will take 3-5 business days and they cancelled my membership. I am furious that they do not let you know these fees will get you.

Date of experience: June 10, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Maria,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

South Carolina
1 review
2 helpful votes
Follow Mitsuru C.
Unfollow Mitsuru C.
Share Review
Report Review

Stay Away
June 13, 2019

Customer service does not really exist. Placed on hold indefinitely on the online chat and over 30 minutes hold to cancel membership. Their shipping and order processing times are pretty ridiculous considering the competitors they have and their clothing is so-so for the price. Not worth the hassle to purchase sub par products.

Date of experience: June 10, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Mitsuru,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Virginia
1 review
1 helpful vote
Follow Sona S.
Unfollow Sona S.
Share Review
Report Review

SCAM
June 13, 2019

I was charged with three credits and I didnt know that. And also it was so hard to get my refund back. They only refunded 2 credits back (worth $99 something). That's after one phone call and another online chat. One told me i can only have one refund back and the chat told me i can have two refund back. I had to purchase for the one credit which i did. I canceled my VIP membership after purchasing and they still have my credit card information and there is no way to delete it by yourself.! I had to chat with them again to delete that. It wasted so much of time and energy just to resolve that. It's a terrible business model taking advantage of their clients! DO NO BUY ANYTHING FROM THEM! YOU ARE SIGNING UP FOR SOMETHING YOU DONT WANT. $24 FOR TWO LEGGINGS ADS IS so appealing but LADIES! READ EVERY WORD THEY HAVE ON THEIR WEB WHEN YOU SIGN UO!

Date of experience: June 10, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Sona,

Member satisfaction is always the number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Canada
1 review
1 helpful vote
Follow Emy G.
Unfollow Emy G.
Share Review
Report Review

I ordered a bunch of leggings in the fall and I only received one, black legging, all of the others were sold out when I ordered. I've been trying to order new ones and all I want are those with uniform color no design but every time I check the site all of them are sold out! Why are they advertising so much when they never have anything in stock for people to actually order?

Date of experience: June 9, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Emy,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Virginia
2 reviews
7 helpful votes
Follow Joy A.
Unfollow Joy A.
Share Review
Report Review

Fraud
June 12, 2019

They are not clear how this works and they charge 49.95 a month for a VIP membership. That is not clear how you redeem. BUYER BEWARE BIG TIME!

Date of experience: June 9, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Joy,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Colorado
1 review
3 helpful votes
Follow shaunda h.
Unfollow shaunda h.
Share Review
Report Review

My gift card for $100 was charged, I tried to resolve with customer service about 8-10 times and received 3 different stories as to why my order couldn't process and my money couldn't be refunded. I never received my order and I'm out $100.
Months later my credit card gets charged by Fabletics for no reason. I cancelled my scam of a subscription 3 months prior. Can they keep getting worse?

Date of experience: June 5, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Shaunda,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy