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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Sustainability
Product
Customer Service
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I ordered 2 pairs of leggings and they were shipped in a timely manner. However, my order said it had been delivered and I did not have them. I was filing a claim for a lost package and I started a live chat to see what mail class they ship with. I was informed that their customer service rep would resend my order to me for free! I've ordered from them before and their leggings are really great quality.
I ordered two pairs of leggings from fabletics more than 3 weeks ago and still have yet to receive them and my tracking says "pending" after it said to be shipped yesterday by the end of the day. Their website guarantees "fast shipping".
Hello Kolbi,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The website was hard to understand because everything was in usd even though it was the. Ca website. The whole VIP membership is confusing because you can't get the advertised "2 for 24" without accepting the terms of the membership. It repeatably said that my postal code wasn't valid even though they ship to canada and it wasn't invalid and it was impossible to figure out why that happened. Wasted an hour trying to order leggings and wouldn't recommend it to anyone
Hello Miranda,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
For people saying it's a scam read the terms and conditions. It doesn't steal money from your account. You just skip the month if you don't want to purchase anything. Maybe use this as a life lesson... don't sign anything until you have read all terms and conditions as it may leave you in an a bigger situation than losing £44. The quality is really good. The staff are so helpful! I love Fabletics!
Hello Jessikaa,
We value your feedback and appreciate your confidence in us. Counting you among our members is something for which we are especially grateful. Rest assured that we will continue providing unique and new styles for members like you. Have a FAB-ulous day!
Best,
Ivy
They suddenly cancelled my order and my account so I lost all the points I have accumulated over the months! After I used the promo code and my order was 0.07 they cancelled my order! I ordered so many clothes and paid for them and they just cancelled my account when I wanted to return some of the clothes! How will I do that now? They steal money from you! False advertising: You can use the promo codes as long as you don't use the promo code; make sense? Absolutely not! Forget to try to contact them! The customer service is a total joke and the absolute opposite of what customer service should be. Fabletics take the least knowledgeable agents in the whole business history, so you're basically left with no help! If there was a possibility to give them 0 stars, I would do that because this company is a joke! No wonder there is so many bad reviews! I will make sure all of my friends and even enemies avoid this S^&^%hit company!
Hello Justyna,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I am 100% sure i bought two pairs of leggings as a guest and still had over $62 canadian come out of my credit card for 6 months after, when I asked for a refund they only refunded me 4 out of 6 months that were charged, the other two they kept as credits towards outfits, I called again and said i don't want outfits, I've tried your leggings and they're garbage, the thread comes apart all over the place. I did not agree to the member ship because i haven't signed anything and ordered as a guest. Refund me because I am not using those credits and want out of the membership garbage I did not agree to... no other online store does this ( old navy, children's place or aerie to name a few I buy from)
They do what they want and i receive nothing for it? Nope! Refund me my money and i'll decide where I buy my damn yoga outfits.
Hello Arik,
When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
But Mom its such a great deal 2 leggings for$24! And they are great quality. Which they are but really it's 2 for $150 or more depending on how long it takes you to figure out you are a VIP member. That means every month they charge your credit card. No you don't click a box and say okay. It's in the fine print. You have to log on each month that you DONT make a purchase to keep the charges from accruing. Is it illegal? No is it underhanded and sneaky? I think so. So parents don't be fooled and remember Nike and Addidas sell leggings too and their sites don't help themselves to my credit card.
Takes 5 weeks to post, called up and they shipped two weeks ago, and i can expect delivery in 10 days.
Meanwhile expect to receive 64 emails before you receive your product wanting you to buy more specials.
This many emails a week is ridiculous, but if you unsubscribe you won't be warned to skip the month if you don't want to be billed.
Hello Holly,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I bought 3 pairs of dark colored leggings (black, maroon, dark purple with flowers) and they were all see through when used to work out! I could see the tag from inside the leggings and my underwear if I did any bending, stretching, or squatting. These leggings are useless unless you just want to lounge in them.
Hello Maggie,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
Bad quality items. They offered you discounts in such a way that in the end I found my self charged for a membership which I did not request and had to paid for it!
$#*!s!
Hello Caterina,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Company has deceptive practices. I was never aware when I purchased leggings they would automatically charge me $49.95 every month for items I never purchased unless I opted out of a purchase every month. I called to question/cancel my "subscription", the CSR was difficult to understand. She never explained that by cancelling immediately I was not eligible for member discount rates and would be charged "full price" for any item I bought to eat up the $49.95 they already charged to me for nothing.
Items are of good quality (albeit too short) but the marketing premise and website format is very misleading.
Hello Parker,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I love their stuff but with the price and them always taking money out of our bank account which by the way i was not informed would be happening when i signed up they said it was free and i'm just sick of calling to get my money back or trying to delete my account
I just love getting something new every month. I'm building a new workout/mom wardrobe. So far I haven't had to return anything because the sizing is on point!
Hello Sarah,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing Fabletics! Have a great day!
XO,
Ivy
I tried to exchange an item and after getting message saying it was on its way they called again to say it had been cancelled, with no explanation or no attempt to correct the issue. I had to beg them to put me on a list to tell me when the item came back in stock, which they said they would but they didn't. Their online chat system didn't work at all.
Hello Sarah,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
Won't be wasting my money on these again. And I can't type 100 characters because thats all I have to say!
Hello Linda,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
As always, my products shipped quickly and arrived in good condition. I can usually find styles that are appropriate for my age and shape. Fabletics offers a wide range of colors, styles and sizes if you are quick to order.
Hello Pam,
Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.
XO,
Ivy
I love their yoga pants. They fit great and are not that expensive. I also love that they always have new designs.
Hello Amanda,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
The pants and tank fit wonderfully. I'm not to keen on the sports bras (36DDD/3 8D) . But the pants are good to go!
Hello Whitney,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone and Live Chat from 6am - 6pm (PST) 7 days a week.
XO,
Ivy
Love every apparel I've purchased from Fabletics. Very comfortable, quality material and fits perfect.
Hello Susan,
Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
All of the products I have ordered I've loved they are my favorite go to workout gear, lounging gear, and just straight up clothing gear! I will order more for sure!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hailey,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Ivy