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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Connecticut
1 review
4 helpful votes
Follow Taylor A.
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Shady shady shady
March 4, 2019

I bought one pair of leggings. The leggings were fine, nothing compared to lululemon, but decent enough. What I didn't know when purchasing one pair of leggings was that during checkout, the button to sign up for the VIP membership is already checked off for you at the bottom of the page. I apparently was supposed to see this and uncheck it if I didn't want to be charged $49.95/month.

I don't look at my checking account activity too much, I admit, so I did not realize until 10 months later that I was being charged this vip membership fee.

When I called to cancel, Icy kept trying to tell me I had been notified several times and kept urging me to wait until the next month to cancel.

The email notifications' I was receiving are titled "you've got credit, it's time to shop!" And upon clicking into the email, nowhere does it mention how much credit you have or what you have spent or anything about the membership you are enrolled in. Very misleading, unclear and shady.

Extremely disappointed in how the company is basically tricking you into becoming a member.

I racked up $800 in credit to Fabletics, which might sound great, but I honestly can't even find enough items I would like to own. It's not that the products are so terrible, but the way the company operates.

This is not how you gain loyal customers. Obviously many others feel the same after reading a few reviews.

Date of experience: February 28, 2019
Ivy T. Fabletics Rep
over a year old

Hello Taylor,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Florida
1 review
6 helpful votes
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This company has the worst customer service I have ever experienced. They have charged me $49.95 for 13 months on my credit card, I showed it to them on my statement and now they deny it and 2ill not give me merchandise or a refund. They say they are working on it but every time I speak with someone they give me the run around and ask aa 2hole list of questions I've already answered.

Date of experience: February 24, 2019
Ivy T. Fabletics Rep
over a year old

Hello Lauri,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

Illinois
1 review
4 helpful votes
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Just wants your money
February 26, 2019

I never write reviews, but I'm so mad with this company, I can't let it go unnoticed.

I ordered two pairs of leggings for my first purchase. When received, one pair had a giant hole in the inner leg. I tried to order an exchange and they didn't have the same pair any longer, so I went with a different pair. I sent back my defective pair of leggings, and never received my new pair, nor my money back. It wasn't until I called to inquire about the exchange almost a month later, then they happened to send it out right then and there and told me it's being processed. The customer service rep told me honestly that if I didn't call to ask, they wouldn't have ever sent out the new pair. I will NEVER buy with this brand again, nor recommend them.

Date of experience: February 23, 2019
Ivy T. Fabletics Rep
over a year old

Hello Jennifer,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

GB
1 review
4 helpful votes
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Disgraceful
February 20, 2019

My daughter loves these workout clothes and 2 christmasses ago I bought her some. 3 months later i realised they had been taking £44 a month out. Had to call them 6 times to get my money refunded.
Last christmas i tried again (more fool me) and i was REALLY careful not to tick the vip box and STILL i have now discovered 3 months of £44 taken out. Now they say I don't exist.
DON'T USE FABLETICS.

Date of experience: February 16, 2019
Ivy T. Fabletics Rep
over a year old

Hello Nikki,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Illinois
1 review
5 helpful votes
Follow Mahdi A.
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Worst costumer service
February 19, 2019

Fabletics has a very poor costumer service and product line. Never trust their shipping method. They say it is free but it take 3 to 4 weeks to actually get to you. They never take responsibilities of their actions. They lie to you directly and they never admit it. Products are cheap and not reliable. Please do not buy from this brand.

Date of experience: February 15, 2019
Ivy T. Fabletics Rep
over a year old

Hello Mahdi,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Indiana
2 reviews
0 helpful votes
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Always super stuff
February 17, 2019

Easy ordering, great selection, many sizes available and ship quickly.
Plus new styles come out monthly too,

Date of experience: February 13, 2019
Ivy T. Fabletics Rep
over a year old

Hello Debra,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!

XO,
Ivy

Washington
1 review
1 helpful vote
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I bought something that was oversold
February 16, 2019

I purchased something oversold and never received it. Simply got word it was sold out.
But, I pay for a monthly fee. So where has that money gone to?

Date of experience: February 12, 2019
Ivy T. Fabletics Rep
over a year old

Hello Eli,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Ohio
2 reviews
0 helpful votes
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Fit very well. Comfortable and keep your legs and belly flat and smooth looking. Affordable price. I like all the choices in style and color. They have fast shipping also. Material is nice and thick and they stay nice after washing.

Date of experience: February 12, 2019
Ivy T. Fabletics Rep
over a year old

Hello Erin,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!

XO,
Ivy

Pennsylvania
1 review
2 helpful votes
Follow Maddy W.
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I am agreeing with all of the other frustrated comments. Fabletics claims they send out reminder emails but in actuality it's a bunch of advertisements that mainly go to my spam folder since they are so reoccurring. Does Kate Hudson really need to scam us out of $50 a month? Why not make this a more transparent experience? You'd rather get your coin than loyal customers? After reading the reviews below I feel even more angry and upset. I feel the need to call my bank to cover this issue. Lower your prices and nix the sham of a VIP program.

Date of experience: February 10, 2019
Ivy T. Fabletics Rep
over a year old

Hello Maddy,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Pennsylvania
2 reviews
2 helpful votes
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Those guys just started taking $49.95 from my 14 y. O. daughter's account each month. We called, asked for refund and cancelled. To our surprise, they continued charging the account in the next 2 months and when we called, they said "sorry, there's nothing we can do". They are simply trying to squeeze consumers that are not paying attention, or the ones that would not know how to deal with the issue, like my daughter. I believe these practices are corrupt and have to be reported!

Date of experience: February 9, 2019
Ivy T. Fabletics Rep
over a year old

Hello Martin,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

South Carolina
1 review
0 helpful votes
Follow Deborah X.
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Great purchase
February 11, 2019

I ordered for my daughter-in-law at Christmas. Thought I would give Fabletics a try for myself. Was greatly satisfied.

Date of experience: February 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Deborah,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

California
2 reviews
0 helpful votes
Follow DeAnn K.
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Impressive
February 11, 2019

Leggings feel great when you put them on. It's only been a day so can't speak on the longevity of these items.

Date of experience: February 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello DeAnn,

Thank you for the feedback! We’re happy to hear that you’re satisfied with our services. If there is anything we can do to improve, let us know! We’re available by phone 844-322-5384 and Live Chat.

XO,
Ivy

Texas
2 reviews
0 helpful votes
Follow Elahe R.
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Great Deal!
February 11, 2019

I got a great deal with my first purchase, and I love the clothes! They're suuuuper cute and very comfortable, too. Definitely worth it.

Date of experience: February 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Elahe,

Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service and unique style at an affordable price! Have a great day!

XO,
Ivy

Missouri
1 review
0 helpful votes
Follow Hannah X.
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Great Brand!
February 11, 2019

The leggings that I bought were of great quality, they fit true to size, they looked how they did when I saw them on the website, and they were a good price with the membership discount. Customer service was great whenever I asked them to cancel my subscription.

Date of experience: February 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Hannah,

Thanks for the shout out! We're glad you enjoy our unique styles. At Fabletics, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 844-322-5384 and Live Chat.

XO,
Ivy

Mexico
1 review
0 helpful votes
Follow Ella J.
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Great options
February 11, 2019

Look forward each month to "My Picks". The site is easy to navigate. Love the option to "skip this month".

Date of experience: February 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Ella,

Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!

XO,
Ivy

Barbados
1 review
0 helpful votes
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Great quality
February 11, 2019

Great fit with quality materials. Love the different designs and styles. Great for workouts as well and running errands. Love Fabletics.

Date of experience: February 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Lisa,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

New York
1 review
2 helpful votes
Follow Aileen D.
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What is the real price?
February 6, 2019

Each month I have to mark my calendar on the 1st so I don't forget to skip or maybe purchase something for 49.95 from Fabletics. Many months I forget as I am a busy. I usually just end up buying the same leggings as that is all i like on the site. I have purchased shirts before and they are cheaply made. That being said the real reason I dislike this site is because they have different price points and tell you that the true price will be reflected in the total... spoil alert... IT IS NOT! Watch what you are really charged for and don't try customer service as what's on their screen may actually be even more money! I have never dealt with a checkout online company as shady as Fabletics! For me I may stick with Marshalls as they really do have some great workout clothes and the price is right or if i need to order quickly $#*!s Sporting Goods is great with customer service and runs awesome promotions and you don't have to remember to skip a month for the dreaded 49.95 charge!

Date of experience: February 3, 2019
Ivy T. Fabletics Rep
over a year old

Hello Aileen,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Germany
1 review
6 helpful votes
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FRAUDULENT PRACTICES
February 4, 2019

Let's all report Fabletics to the Federal Trade Commission. This company is charging my account, shipping me items that it claims I am preordering. I AM NOT. It's a bad business and it's deceiving us all. Go online and submit your complaint to the FTC.

Date of experience: February 2, 2019
Ivy T. Fabletics Rep
over a year old

Hello Sandy,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Maryland
1 review
2 helpful votes
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Scam 49.95 per month
February 4, 2019

The fine print apparently signs you up for a 49.95 fee per month. I have tried to call and cancel and they say it is cancelled and they will refund one month but it is just the runaround they never refund. They say they did and to call my bank card. Very dishonest company.

Date of experience: February 1, 2019
Ivy T. Fabletics Rep
over a year old

Hello Michelle,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Florida
1 review
1 helpful vote
Follow Eliz S.
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I have been using this company for about a year. You HAVE to skip by the 5th of the month otherwise you get charged 49.95. I have been saving my credits to use and finally got on the site to start shopping. Half of the items I had in "my outfits" were sold out in my size. M and L. I contacted customer support about this and they said to wait until the first of the month for the new outfits since the outfits are first come first serve! Ridiculous! So on the first I go back and I find two outfits that were some what decent and added them to my cart. One of them will not go into my cart so I decided on something else. Upon checking out neither one of my member credits were applied. I just called and asked for a refund and cancel my account. Horrible website. I would not recommend to ANYONE!

Date of experience: February 1, 2019
Ivy T. Fabletics Rep
over a year old

Hello Eliz,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy