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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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They don't make it clear enough that if you buy a promotional offer item that they are then going to 'steal' £44 per month out of your account. You don't get an email reminding you to skip or make a purchase, if you were even aware of this fee in the first place, which I wasn't
My wife bought a piece of clothing on this site several months ago, and we have been charged a recurring charge of $49.95 every month. It is unbelievable. It is absolutely ridiculous. Avoid this website.
Hello Scott,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I've had memberships for food delivery and other items, so i thought I knew what I was getting into. But Fabletics membership, pricing and timing is quite confusing. Even when you want to order an outfit, it's difficult because the sizing is not available. If you have a return and want to reorder using "credit" -- forget it. If you see a good price on an "extra" item, but then you don't spend enough money -- you don't get the lower price shown despite the membership -- you need to hit a spending target on that purchase. RIDICULOUS! And then there is the sloooooowwwww shipping. Should you need to exchange a size, it's a 2 month ordeal. When I called customer service, they couldn't find the order and the background noise from the other reps was so loud that i could not hear the rep talk and she could not hear me. After months of purchases, the entire thing was so frustrating that i cancelled the membership. It's just not worth the hassle. I have never regretted an arrangement more. It took about 4 or 5 repetitions of my request to cancel before the representative did it. At the end, the rep let me know i could still purchase fabletics clothing at full price without the membership in the future. I will repeat my answer here: I will never, never, never, never purchase anything from fabletics ever again. It's just a horrible and frustrating experience.
Hello Barb,
We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Bugger the monthly subs they want per month. They told me I had 44pounds credit to use, and when I ordered more goods they took from my paypal acct. Then said they never received the PayPal monies. Clearly on my PayPal acct. It showed they had the money. PayPal blamed them and they just burn my time up! You have been warned.
Hello Jasmine,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I ordered 2 pairs of leggings from fabletics.com and they already charged me for them. A week ago I found out that I can not have another membership at this time due to financial reasons so I called to cancel for the time being. ( I planned on signing back up in a few months once I could afford it again) well... the lady on the phone was rude and cancelled the membership and also cancelled my order because I'm no longer a member. Ummmm I ordered as a member, but since I had to cancel the membership just for now then I'm treated like $#*! and they cancelled my order, but still charged me AND I still have not recieved my refund. I can't believe they treat people like this when you cancel the membership. I coach gymnastics and wear this type of clothing on a daily basis and would have purchased ALOT on their website, but now I'll just continue my shopping elsewhere.
Hello Julie,
Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
You pay a monthly fee for the slowest shipping ever. We got some leggings and there was a hole in one of them. Shipped them back and still waiting on the replacement several weeks later. It's a terrible business model and is only frustrating. The customer service was nice.
Hello Bob,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I hope Kate Hudson sleeps well at night knowing her company just took $49.95 from a single Mom with two jobs. That's not very nice. It's very shady. I'm super bummed because I work in the fitness industry and I really like this brand but I feel like they totally bamboozled me in to the VIP membership, without explaining what it was or how it worked, and it wasn't until my bank account was debited $49.95 that I even realized I was a VIP member.
Hello Carrie,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
Order some leggings, then get blasted with monthly and recurring fees. NEVER clear upon initial purchase. THEY SHOULD BE ASHAMED OF THEMSELVES. And MORE THAN ONCE I've had to call to get charges reversed. Pathetic
Hello Dave,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I placed an order in September of 2018 during a "2 for 24" promotion which was advertised on TV and online. I received the product which I was very satisfied with, but I did not place any subsequent orders. However, in January of 2019, I noticed that I had been charged $49.95 each month from October 2018 through January 2019 for a VIP Membership. I contacted Fabletics and explained that I did not purchase the membership. I was told that it is their policy that you are automatically subscribed to the membership during the check out process, but you can cancel at any time. Fabletics would not refund my credit card. This is a deceptive if not fraudulent practice. I will never place another order with fabletics and will tell as many people as I can of my experience.
Hello Jeanette,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Last year I lost my daughter a week before Christmas. I was not able to return her outfits I purchased for her. This year I was not able to return the outfit I purchased for my wife. I plan on canceling your service.
Hello David,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
I have had better luck with fabletics pants than tops. I would like to see more in petites, both tops and bottoms. Most tops just don't work for me. I like comfort and coverage for yoga and weight training. They are all too long
Hello Barrie,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
It was not clear that you are paying $50 per month on top of the insane prices. You are a pirate Kate Hudson
Hello Gabriel,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
Ordering was easy peazy! Had to return a couple of items. Fabletics made it effortless. Printed off the return label they sent, put it in a envelope and in a couple weeks credited my account.
Hello Mp H-mph1,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
I have enjoyed this site and clothing I have bought has been great sizes have worked out for me. Quality is good
Hello Connie,
It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!
XO,
Ivy
Staff were very helpful with picking out a Christmas gift for my daughter-in-law. Also were great with the sizing
Hello Fran,
Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Ivy
Just a very slimy way to get customers to continue paying. They advertise the VIP Membership and the whole time you are signing up there is nothing obvious about a monthly fee or having to sign on to the website each month to skip the payment. (I NEVER CAME ACROSS THIS WHEN I WAS SIGNING UP, AM I THE ONLY ONE?) I signed up thinking I was making a one time purchase and I continued to get charged each month. It wasn't until I went back and really read through the fine print to see why I was getting charged. Just complete B. S. Be honest and upfront with your customers if you want them to be happy. PEOPE ARE BUSY, LIKE WHO WANTS TO HAVE TO REMEMBER TO PRESS SKIP EACH MONTH TO NOT GET CHARGED. SUCH A SCAM. On top of this, the products are not that great, I bought 3 leggings and 2 of them are kind of see through. I hope I can save some people from making this dumb mistake!
Hello Hayley,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I ordered some leggings from fabletics and received them, they did not fit so i set up to return them, the next day, i noticed a charge of $49.95 on my credit card, they were charging me for a membership, that i never signed up for? I just think that is a crazy thing that they can charge my acct from just making a one time purchase... I wont shop there again.
Hello Pamela,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
The leggings, I admit, are some of my favorites that I own. However, the way they make you go about purchasing and joining their VIP membership is a scam. They charge you $50 a month to be a VIP, and while it gives you the opportunity to skip a month, it is a short window. Additionally, if you do pay the $50 for a month, it gives you one store credit. However you cannot use this store credit until you have at least 2, forcing you to pay an extra $50 to use what you've already paid! I do NOT recommend signing up, as there are other places to get good leggings that do not try and scam you out of money!
Hello Jade,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I rarely do reviews but when I feel that others should know of a great product/company that deserves it, I take the time.
Since my first order with Fabletics, I have always been impressed with the quality of the fabrics/materials used and the quality of workmanship to make the clothes. I don't buy as often and I would like but I do have quite a few pieces and they are comfortable, flexible, durable and most of all great looking designs/colors/styles/accents. They are typically my go-to choices when working out. I would have to say that my favorite thing is that the pants are not see through!
Hello Eva,
Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!
XO,
Ivy
The outfit I bought with member credit went on sale the next day. The member credit could not purchase sale items. Other offers were not available when paying with my member credit.
Hello Crystal,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!


Hello Lynne,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy