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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

GB
1 review
2 helpful votes
Follow Lynne h.
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RIP off
January 26, 2019

They don't make it clear enough that if you buy a promotional offer item that they are then going to 'steal' £44 per month out of your account. You don't get an email reminding you to skip or make a purchase, if you were even aware of this fee in the first place, which I wasn't

Date of experience: January 24, 2019
Ivy T. Fabletics Rep
over a year old

Hello Lynne,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

New York
1 review
1 helpful vote
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Scam Website
January 26, 2019

My wife bought a piece of clothing on this site several months ago, and we have been charged a recurring charge of $49.95 every month. It is unbelievable. It is absolutely ridiculous. Avoid this website.

Date of experience: January 23, 2019
Ivy T. Fabletics Rep
over a year old

Hello Scott,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Texas
1 review
3 helpful votes
Follow Barb B.
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I've had memberships for food delivery and other items, so i thought I knew what I was getting into. But Fabletics membership, pricing and timing is quite confusing. Even when you want to order an outfit, it's difficult because the sizing is not available. If you have a return and want to reorder using "credit" -- forget it. If you see a good price on an "extra" item, but then you don't spend enough money -- you don't get the lower price shown despite the membership -- you need to hit a spending target on that purchase. RIDICULOUS! And then there is the sloooooowwwww shipping. Should you need to exchange a size, it's a 2 month ordeal. When I called customer service, they couldn't find the order and the background noise from the other reps was so loud that i could not hear the rep talk and she could not hear me. After months of purchases, the entire thing was so frustrating that i cancelled the membership. It's just not worth the hassle. I have never regretted an arrangement more. It took about 4 or 5 repetitions of my request to cancel before the representative did it. At the end, the rep let me know i could still purchase fabletics clothing at full price without the membership in the future. I will repeat my answer here: I will never, never, never, never purchase anything from fabletics ever again. It's just a horrible and frustrating experience.

Date of experience: January 23, 2019
Ivy T. Fabletics Rep
over a year old

Hello Barb,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

GB
1 review
2 helpful votes
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OH DEAR, OH DEAR
January 23, 2019

Bugger the monthly subs they want per month. They told me I had 44pounds credit to use, and when I ordered more goods they took from my paypal acct. Then said they never received the PayPal monies. Clearly on my PayPal acct. It showed they had the money. PayPal blamed them and they just burn my time up! You have been warned.

Date of experience: January 21, 2019
Ivy T. Fabletics Rep
over a year old

Hello Jasmine,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

California
1 review
4 helpful votes
Follow Julie G.
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Do not become a member
January 23, 2019

I ordered 2 pairs of leggings from fabletics.com and they already charged me for them. A week ago I found out that I can not have another membership at this time due to financial reasons so I called to cancel for the time being. ( I planned on signing back up in a few months once I could afford it again) well... the lady on the phone was rude and cancelled the membership and also cancelled my order because I'm no longer a member. Ummmm I ordered as a member, but since I had to cancel the membership just for now then I'm treated like $#*! and they cancelled my order, but still charged me AND I still have not recieved my refund. I can't believe they treat people like this when you cancel the membership. I coach gymnastics and wear this type of clothing on a daily basis and would have purchased ALOT on their website, but now I'll just continue my shopping elsewhere.

Date of experience: January 21, 2019
Ivy T. Fabletics Rep
over a year old

Hello Julie,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Utah
1 review
4 helpful votes
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It's a sham
January 23, 2019

You pay a monthly fee for the slowest shipping ever. We got some leggings and there was a hole in one of them. Shipped them back and still waiting on the replacement several weeks later. It's a terrible business model and is only frustrating. The customer service was nice.

Date of experience: January 20, 2019
Ivy T. Fabletics Rep
over a year old

Hello Bob,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Georgia
1 review
4 helpful votes
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I hope Kate Hudson sleeps well at night knowing her company just took $49.95 from a single Mom with two jobs. That's not very nice. It's very shady. I'm super bummed because I work in the fitness industry and I really like this brand but I feel like they totally bamboozled me in to the VIP membership, without explaining what it was or how it worked, and it wasn't until my bank account was debited $49.95 that I even realized I was a VIP member.

Date of experience: January 17, 2019
Ivy T. Fabletics Rep
over a year old

Hello Carrie,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

New York
1 review
1 helpful vote
Follow Dave G.
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Order some leggings, then get blasted with monthly and recurring fees. NEVER clear upon initial purchase. THEY SHOULD BE ASHAMED OF THEMSELVES. And MORE THAN ONCE I've had to call to get charges reversed. Pathetic

Date of experience: January 16, 2019
Ivy T. Fabletics Rep
over a year old

Hello Dave,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Illinois
1 review
2 helpful votes
Follow Jeanette M.
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I placed an order in September of 2018 during a "2 for 24" promotion which was advertised on TV and online. I received the product which I was very satisfied with, but I did not place any subsequent orders. However, in January of 2019, I noticed that I had been charged $49.95 each month from October 2018 through January 2019 for a VIP Membership. I contacted Fabletics and explained that I did not purchase the membership. I was told that it is their policy that you are automatically subscribed to the membership during the check out process, but you can cancel at any time. Fabletics would not refund my credit card. This is a deceptive if not fraudulent practice. I will never place another order with fabletics and will tell as many people as I can of my experience.

Date of experience: January 14, 2019
Ivy T. Fabletics Rep
over a year old

Hello Jeanette,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Kansas
1 review
0 helpful votes
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Bad return policy
January 16, 2019

Last year I lost my daughter a week before Christmas. I was not able to return her outfits I purchased for her. This year I was not able to return the outfit I purchased for my wife. I plan on canceling your service.

Date of experience: January 13, 2019
Ivy T. Fabletics Rep
over a year old

Hello David,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.

Best,
Ivy

Virginia
1 review
0 helpful votes
Follow Barrie S.
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I have had better luck with fabletics pants than tops. I would like to see more in petites, both tops and bottoms. Most tops just don't work for me. I like comfort and coverage for yoga and weight training. They are all too long

Date of experience: January 12, 2019
Ivy T. Fabletics Rep
over a year old

Hello Barrie,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Massachusetts
1 review
2 helpful votes
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Highway robbery
January 16, 2019

It was not clear that you are paying $50 per month on top of the insane prices. You are a pirate Kate Hudson

Date of experience: January 12, 2019
Ivy T. Fabletics Rep
over a year old

Hello Gabriel,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Virginia
1 review
0 helpful votes
Follow MP W.
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Effortless buying and returning
January 16, 2019

Ordering was easy peazy! Had to return a couple of items. Fabletics made it effortless. Printed off the return label they sent, put it in a envelope and in a couple weeks credited my account.

Date of experience: January 12, 2019
Ivy T. Fabletics Rep
over a year old

Hello Mp H-mph1,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!

XO,
Ivy

Illinois
1 review
0 helpful votes
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My membership
January 16, 2019

I have enjoyed this site and clothing I have bought has been great sizes have worked out for me. Quality is good

Date of experience: January 12, 2019
Ivy T. Fabletics Rep
over a year old

Hello Connie,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!

XO,
Ivy

Florida
1 review
0 helpful votes
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Good fit
January 16, 2019

Staff were very helpful with picking out a Christmas gift for my daughter-in-law. Also were great with the sizing

Date of experience: January 12, 2019
Ivy T. Fabletics Rep
over a year old

Hello Fran,

Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Ivy

Canada
2 reviews
2 helpful votes
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Just a very slimy way to get customers to continue paying. They advertise the VIP Membership and the whole time you are signing up there is nothing obvious about a monthly fee or having to sign on to the website each month to skip the payment. (I NEVER CAME ACROSS THIS WHEN I WAS SIGNING UP, AM I THE ONLY ONE?) I signed up thinking I was making a one time purchase and I continued to get charged each month. It wasn't until I went back and really read through the fine print to see why I was getting charged. Just complete B. S. Be honest and upfront with your customers if you want them to be happy. PEOPE ARE BUSY, LIKE WHO WANTS TO HAVE TO REMEMBER TO PRESS SKIP EACH MONTH TO NOT GET CHARGED. SUCH A SCAM. On top of this, the products are not that great, I bought 3 leggings and 2 of them are kind of see through. I hope I can save some people from making this dumb mistake!

Date of experience: January 11, 2019
Ivy T. Fabletics Rep
over a year old

Hello Hayley,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Michigan
1 review
2 helpful votes
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Look at the fine print
January 14, 2019

I ordered some leggings from fabletics and received them, they did not fit so i set up to return them, the next day, i noticed a charge of $49.95 on my credit card, they were charging me for a membership, that i never signed up for? I just think that is a crazy thing that they can charge my acct from just making a one time purchase... I wont shop there again.

Date of experience: January 11, 2019
Ivy T. Fabletics Rep
over a year old

Hello Pamela,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Texas
1 review
2 helpful votes
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The leggings, I admit, are some of my favorites that I own. However, the way they make you go about purchasing and joining their VIP membership is a scam. They charge you $50 a month to be a VIP, and while it gives you the opportunity to skip a month, it is a short window. Additionally, if you do pay the $50 for a month, it gives you one store credit. However you cannot use this store credit until you have at least 2, forcing you to pay an extra $50 to use what you've already paid! I do NOT recommend signing up, as there are other places to get good leggings that do not try and scam you out of money!

Date of experience: January 10, 2019
Ivy T. Fabletics Rep
over a year old

Hello Jade,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

California
1 review
0 helpful votes
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Superior Quality Everytime!
January 12, 2019

I rarely do reviews but when I feel that others should know of a great product/company that deserves it, I take the time.
Since my first order with Fabletics, I have always been impressed with the quality of the fabrics/materials used and the quality of workmanship to make the clothes. I don't buy as often and I would like but I do have quite a few pieces and they are comfortable, flexible, durable and most of all great looking designs/colors/styles/accents. They are typically my go-to choices when working out. I would have to say that my favorite thing is that the pants are not see through!

Date of experience: January 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Eva,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love to us. Have a nice day!

XO,
Ivy

Texas
1 review
0 helpful votes
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The outfit I bought with member credit went on sale the next day. The member credit could not purchase sale items. Other offers were not available when paying with my member credit.

Date of experience: January 8, 2019
Ivy T. Fabletics Rep
over a year old

Hello Crystal,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy