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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

New Jersey
1 review
2 helpful votes
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189570676 - order#
January 12, 2019

The last time I ordered from you was in November but I see a reference to a recent order number I do not recognize. I did not purchase from you on January 1.
The last time I spoke to customer service I asked to cancel my membership, which they did and also asked that they delete my CC information from your site, which they DID NOT and now I have an unrecognized order. Very unhappy.

Date of experience: January 8, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Susan,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Wisconsin
1 review
0 helpful votes
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Fabletics is very user friendly!
January 12, 2019

I have been a member for a while and always find it easy to skip a month or find great deals on this site.

Date of experience: January 8, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Lynne,

It is our desire to keep you satisfied with our services, unique styles and good quality at the affordable price. You are our inspiration for doing our very best. Thank you and remember; we value you!

XO,
Ivy

Florida
1 review
0 helpful votes
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SO MUCH LOVE
January 12, 2019

Where do I start? My experience every month LOL is such a great, warming, comforting time! I always am treated like gold by all the ladies, gaining confidence, & having clothing that actually fits me! Being a gym head & attending about 6x a week; new gym pants or sports bra is always NEEDED! The service your women provide is phenomenal and I refuse to shop with another company for multiple reasons. SO THANK YOU ALL, AM SO GRATEFUL

Date of experience: January 8, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Mel,

Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!

XO,
Ivy

Arizona
1 review
0 helpful votes
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Haven't received
January 12, 2019

I ordered my leggings a while ago and originally they were supposed to arrive last Friday and now the tracking says no delivery date is available. Can't rate the product until I receive it.

Date of experience: January 8, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Christine,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Oklahoma
1 review
1 helpful vote
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Love these leggings!
January 12, 2019

I was Such a skeptic! I had looked at Fabletics at least 15 times but never purchased. I didn't like that I couldn't try them on. Let me tell youI got the powersculpting leggings and they're amazing! The fabric is soft and gorgeous and thick so there's no issues with them being see through. And they stay in place! I wore them to bootcamp class, Spin, and to run and they never moved. They're by far my favorite workout leggings.

Date of experience: January 8, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Connie,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!

XO,
Ivy

Washington
1 review
0 helpful votes
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I love these leggings!
January 11, 2019

They took a little while to ship, but once I got them I was very happy with them. Since then I've bought another pair and will definitely buy more in the future. :)

Date of experience: January 8, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Courtney,

We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

XO,
Ivy

New Zealand
1 review
0 helpful votes
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Love fabletics
January 11, 2019

Fabletics is awesome, great quality and super customer service! They have a wonderful selection and the quality is as good if not better than brands that ate much more expensive.

Date of experience: January 8, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Bethanie,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

North Carolina
1 review
0 helpful votes
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Best workout gear on the planet.
January 9, 2019

From the quality of the fabric, colors, design - I absolutely love Fabletics. I receive so many compliments on every outfit that I wear. Can't wait until my next order arrives.

Date of experience: January 6, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Sheree,

Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service and unique style at an affordable price! Have a great day!

XO,
Ivy

Virginia
1 review
1 helpful vote
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I made a $260+ purchase in November, before Christmas. I noticed one of the items I ordered was a long sleeve shirt (that isn't my size) but figured I would handle that when I had time. Fast-forward past the holidays and I sit down to take care of my order. I check the original order details and notice it was a tank top that I ordered and not a long sleeve shirt (which I received). I did an online chat and was told it's past the 30 day return policy but this wasn't a return, I wanted my item that I purchased and I would gladly send back the item I didn't order. I guess it's my fault I waited so long to get to reaching out to the company. But for someone that has spent over a $1000 just this year, you would think they would make it right when I'm disputing a $29 tank top I didn't receive!

Date of experience: January 4, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Tiffany,

I'm sorry your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

France
1 review
1 helpful vote
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Bought some of their clothes. Some are good and some are bad. I was a VIP member... this model is such a pain in the $#*!... it count on you to forget skipping a month...

I'm selling my fabletics account, I have 190 US dollar in it, I'm willing to sell it for 150 US dollar. And yes. I already reduced my account from VIP to regular member ship. Plz contact me at *******@gmail.com

Date of experience: January 2, 2019
Ivy T. — Fabletics Rep
over a year old

Hello Riley,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

California
2 reviews
1 helpful vote
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The VIP membership business model is based on people forgetting to opt out monthly. They DO NOT REMIND YOU via email it's time to order or opt out, even though I get tons of other spam emails from them (and I've tried opting out of those). They do not notify you when you've been charged (hoping you'll just keep forgetting and racking up charges). You cannot see your account billing history. You have a very small and undisclosed buying window to avoid the monthly charge. It all reeks of scam to me. Too bad as their products are fantastic. Too expensive at full price for sure so only worth it at VIP prices. But no more scam for me!

Date of experience: December 27, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Deborah,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

California
1 review
6 helpful votes
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Bad support
December 27, 2018

It's been 4 days after being promised a 2 day delivery. Yes I understand the holidays, but since I've been tracking my package, it hasn't even left California. I tried calling customer service who transferred me three times and hung up. VIP membership is a bunch of bull. Dont waste your money.

Date of experience: December 24, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Nate,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Washington
1 review
5 helpful votes
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Total Scam
December 20, 2018

My wife thought she was buying pants. One of the pants had a hole in it out of the package. Got charged $50 for a "membership" that she received nothing for. Horrible cheap product, predatory billing practices. Avoid at all costs.

Date of experience: December 17, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Eric,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Tennessee
1 review
5 helpful votes
Follow Holly S.
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I was a "VIP Member for 6 months" and all but one pair of leggings fits well and the rest do not. You can't get exchanges or correct merchandise when they A) send the completely wrong item you never ordered, B) send back an incorrect size you did not order or C) just want to return something because in person its cheap and ugly until they receive their crap/ incorrect merchandise back. This makes new issues because that means you have to contact their "customer service" which is somewhere in Asia and the agents are extremely difficult to understand and also don't actually do the things they say they will do- like send you a return slip so you can return things. While all this bs goes down, if you don't purchase something by one of their arbitrary dates- they charge you 50$ for the "privilege" of their company membership. It also took me 3 separate phone calls to get a confirmation of cancellation. All in all its a complete waste of time and more importantly, money.

Date of experience: December 17, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Holly,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

New Jersey
1 review
0 helpful votes
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I love fabletics!
December 19, 2018

Fabletics is my favorite store for all athletic and everyday clothes. I wear the black leggings every single day. I also wear the black medium support sports bras.

Date of experience: December 16, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Abbey,

Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!

XO,
Ivy

Germany
2 reviews
9 helpful votes
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Thieves
December 18, 2018

When I found-out that they were stealing 50 a month from my bank account, I called to get out of their program. I was told I couldn't get out. I had to go to their website every month to pause something, to keep them from stealing my money. I'm a single mother of 3. So, for the next year, I got a reminder email on the 1st, and went in to pause the month. Nov 25th, I received another such email. I went in to pause it; it said it was paused. I wrote them to tell them I wanted out of their VIP program. On Dec 14th, they stole another 50 from my bank account. PayPal refuses to refund the money. I have deleted my method of payment in PayPal, cancelled any authorization Fabletics had, and written AGAIN to say that I WANT OUT.

If they want anything else from me, they can explain to a judge, why they refuse to release me from their legalize-theft program. I bought 2 outfits this last year, and only 1 of those 50 credits was applied. A pair of pants that I bought was credited back on to the store credit.

These people are total thieves, and refuse to let you out of that VIP program. DO NOT EVER AUTHORIZE THIS COMPANY TO DO ANYTHING. EVER!

MY FIRST NAME HAS SPACES!

Date of experience: December 16, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Heather Ceana,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Massachusetts
2 reviews
0 helpful votes
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Fabulous!
December 16, 2018

I love Fabletics! So happy I found it. I can't be the only person who hates shopping, but I come on here and always find something I love!

Date of experience: December 14, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Amy,

Wow! Thanks for the great feedback! We could not make it without your support and loyalty. Every day we are looking forward to serving you.

XO,
Ivy

Virginia
1 review
0 helpful votes
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I have been so pleasantly surprised by this line. The clothing is well made, supportive, and flattering. I am able to mix and match separates and create multiple looks, and can stretch these garments beyond athletic use-I find that many of the leggings paired with one of their oversized sweatshirts or nice tops creates a comfortable casual look that is more polished than jeans. At age 40, after 4 kids and in less than perfect shape (though I'm certainly working on it), I am thrilled to have discovered a great clothing line that makes me look and feel young and beautiful.

Date of experience: December 13, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Alexandra,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!

XO,
Ivy

Wisconsin
1 review
5 helpful votes
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SCAM
December 15, 2018

Just don't do it. Anything you buy off of Fabletics isn't worth the $50 charge every month. I had absolutely no clue about it until I was charged. I just talked to a robot on their call line and was told I would be refunded in 3-5 business days. Which is fine, but by these reviews I'm hoping I actually get my money back. Also by these reviews I can't imagine what it'll be like to try and close my account...

Date of experience: December 12, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Sarah,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

North Carolina
1 review
3 helpful votes
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Read the fine print
December 15, 2018

After I saw an advertisement for leggings for 2 for $24.00. I got online and ordered 4 pair tonight. I was unaware I was signing up for the VIP program. After reading the reviews online, I decided to call immediately after placing my order to tell them I was not aware of the VIP promotion and 49.00 a month charge and did not want to be a part of the VIP program or monthly charge. The customer service tried to talk me into it, saying all I had to do was go online and opt out each month. I explained as a Nurse practitioner with 2 jobs and raising 3 boys, I did not have time to try and remember to cancel this each month, let alone remember with my busy life. I told him just to cancel the first order, he was polite and said I would be credited back within 3-5 days and receive a confirmation email. After reading these reviews, I will be sure to check my account daily and if it is one day past 5 days and I have not had a reimbursement, I will be following up. It is sad when a company gets a bad reputation due to fine print and customers are unaware of what they are signing up for, while only wanting to purchase a few leggings. I would recommend Fabletics changing their procedure and VIP policy if they want to keep happy customers. Word of mouth is everything.

Date of experience: December 12, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Lana,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy