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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Missouri
1 review
2 helpful votes
Follow Annmarie U.
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Ok.
December 15, 2018

Ordered twice from them. First one I ordered was too small, but good materia (I normally wear small from other places, I could hardly get them on. They Were on sale so I couldnt return so I ended giving them away as a present(2 leggings). The second order was a work out outfit. (Shirt and leggings.) shirt was awesome but legging where too big for working out with. Since the small leggings where SO tight I ordered the leggings large thinking the medium would still be too small (so that might be my fault for the size but the small was really small). When working out and bending over the fabric on the legging would stretch and you could see through it a little or turn white.

Date of experience: December 12, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Annmarie,

I'm sorry your items were not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Ohio
1 review
0 helpful votes
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I love most of my buys
December 15, 2018

I love everything I get from fabletics. The quality is amazing, and they hold up well. I pretty much wear it everyday, so I would know. Makes for great stay-at-home mom uniform haha. I'm 5'3" and curvy. The 7/8 are the best for me unless they offer "short". I need to size down one for the seamless pants as well. Once you learn some of the size variations because of difference in materials then this is literally the best brand, in my opinion.

Date of experience: December 12, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Ashley,

It’s great to read your feedback about Fabletics and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!

XO,
Ivy

Canada
1 review
2 helpful votes
Follow Lang L.
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Disappointing
December 14, 2018

3 things

1. For memberships, they do not update you beforehand that they are taking $$ out of your account.
2. They don't give the exact refund back (due to rates)
3. The supervisor offered a "one time 50% discount deal" (even though discounts are offered at that rate all the time), however can't even give the rest of my money back.
Not worth the time and energy. Very disappointed.

Date of experience: December 12, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Lang,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Ohio
1 review
2 helpful votes
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Poor quality
December 13, 2018

I understand the return policy is 30 days, but if you have a poor quality product, you should stand behind it and exchange it. Just started wearing this it starts to fall apart. I agree with Virginia - do yourself a favor and DO NOT SHOP Fabletics!

Date of experience: December 10, 2018
Ivy T. — Fabletics Rep
over a year old

Hello L S,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

New Jersey
1 review
2 helpful votes
Follow Selda L.
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Just go in the store. Don't sign up for the VIP unless you want a charge of 50 bucks every month for nothing. They make it nearly impossible to check out online without doing so and even more impossible for you to redeem the VIP Credits you already were charged for. It comes off as cheap and money hungry. I love the clothes, but they offer it to you at a reaosnable price if you are a VIP member and double it if you are not. This brand is just all together not worth the $#*!ing trouble. I refuse to spend anymore of my money on them. Oh and their costumer support are full of people that have strong accents you don't even know what they are seeing they do not know how the website is set up, and they are so quick to get you off the phone and tell you to call another company only to be back at square one. The person in charge of their service and return department for their online business should be embarrassed. OR maybe even proud on how they can turn someone from loving the brand to writing their first review on how much the company as a whole is frustrating to purchase from.

Date of experience: December 10, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Selda,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Canada
1 review
2 helpful votes
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Scam/fraud
December 13, 2018

The 1 is only because the quality of leggings is good. But not worth getting charged $70 a month for an account that you cancelled months ago. I looked into my bank statements because I noticed less money than there should be. They charged me twice for an account that I cancelled in April. When I called to cancel the membership yet again and demanded a refund, they kept trying to scam me back into the membership and were very reluctant to give a refund. Would not recommend. This has been a horrible experience.

Date of experience: December 10, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Jessica,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

New York
1 review
1 helpful vote
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The perfect legging
December 13, 2018

I love Fabletics! Since switching from my old leggings I haven't looked back. They're comfortable, maintain their hold after a number of washes and can easily be worn from workouts to a night out.

Date of experience: December 10, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Alexis,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

XO,
Ivy

Tennessee
1 review
4 helpful votes
Follow E K.
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I recently purchased a jacket, I thought I had bought the jacket in black and it was a dark green. No problems still a cute color the cut just did not fit me right. Anyways I followed the return steps and returned the jacket. (Expecting a full refund of $64.95 to either my account or credit card) WRONG... They refunded my account $34 which is only 1/2 of the total? After calling customer service I was told that half was refunded due to their policy...? What kind of policy is that? I've been a VIP member for over a year and only getting 1/2 of the original purchase price? Then I was told that the $34 dollar could not be refunded to my card and only be used within Fabletics. I just cancelled my VIP and will never purchase another item from Fabletics. They need new policy changes and a more friendly customer service team.

Date of experience: December 10, 2018
Ivy T. — Fabletics Rep
over a year old

Hello E K.,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

Michigan
1 review
0 helpful votes
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Helpful
December 12, 2018

I called with a lot of questions about sales and my membership credit and the worker was very helpful, polite, and patient with me

Date of experience: December 9, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Abigail,

Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!

XO,
Ivy

California
1 review
0 helpful votes
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See through leggings.
December 12, 2018

I was sent the wrong size on last shipment. Did not want to go through the hassle of sending it back. Also all leggings are see through and they just slide down when working. I went according to measurements. I will be ending my membership!

Date of experience: December 9, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Junella,

I'm sorry your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

California
1 review
0 helpful votes
Follow Angela L.
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Ordering with Fabletics is a breeze!
December 12, 2018

The UI of the website is clean and easy to navigate. Filtering options is easy to find exactly what I need, and I LOVE how the reviews can be filtered by size... brilliant! Beginning to end, Fabletics has the order, and even the return, processes down to a science.

Date of experience: December 9, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Angela,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to every FABshionista needs of our members like you! Have a fabulous day!

XO,
Ivy

Washington
1 review
1 helpful vote
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My favorite brand of clothing!
December 12, 2018

I've been ordering clothes from Fabletics since their launch a few years ago and I still feel like I can't get enough. The fabric is soft and comfortable, the leggings/capris hold you in just the right amount and no matter how often I wear and wash them, they hold up. I'm a very satisfied customer and will continue to buy my workout/lounge clothes from Fabletics. You should, too!

Date of experience: December 9, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Nicole,

We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!

XO,
Ivy

Canada
1 review
2 helpful votes
Follow Trudy T.
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Made to be a scam
December 11, 2018

Fabletics is probably the sneakiest, scammiest subscription based service I have ever used. $50USD a month will be automatically charged if you do not scour their site for the "skip this month" button. I had forgotten to press the button this month (my second month using this) and noticed that I had received no emails, no notifications whatsoever reminding me of this or confirming that I had spent the $50 this month. I am a frequent subscription service user and the other services I use always remind you to check this month.

Also, now that I have a $50 membership credit (since I forgot to skip the month), I tried to purchase something. However, I noticed that if you purchase an item that costs less than your credit (I tried to purchase a shirt for $45) and they will not apply your credit! You have to purchase an item worth more than your credit in order for it to be applied. How is this even allowed!

As for their products, I have ordered a few pairs of leggings. They're okay. Not even close to Lululemon quality or comfort. They are thick though, which I like; however, they pill extremely easily. My newest ones are starting to pill and I've washed them only 2 or 3 times.

Their entire business is made to trick people into forgetting to press this skip the month button. And if you've made that mistake, they will want to continue sucking as much money from you as possible, in return for very average quality products. It's honestly not worth the hassle, and not worth having to deal with their shady business tactics. Do not sign up for this!

Date of experience: December 8, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Trudy,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Minnesota
1 review
0 helpful votes
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Eh
December 10, 2018

Order took awhile to get to me. I liked the outfit. But not wearing it until I lose more weight in stomach area. I have fears it won't hold up well. I washed it on delicate by itself.

Date of experience: December 8, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Alicia,

Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!

Best,
Ivy

Kentucky
1 review
0 helpful votes
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Unique and functional
December 10, 2018

The options are unique which I appreciate. I don't want to feel like I am wearing what everyone else is wearing. I stand out. But in a functional way!

Date of experience: December 8, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Amanda,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Illinois
1 review
0 helpful votes
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Great product, slowest shipping ever.
December 10, 2018

Love the brand, I'm a vip and get a lot of stuff. But not only their shipping, but also processing times, are very long and slow.

Date of experience: December 8, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Ania,

Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!

Best,
Ivy

Pennsylvania
1 review
0 helpful votes
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Black Friday Review
December 10, 2018

It has been 2 weeks and I have yet to receive my order. I love fabletics an am very eager to start wearing and loving my order

Date of experience: December 8, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Adriana,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

Germany
2 reviews
1 helpful vote
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Same old thing
December 10, 2018

Items listed on sale but click on them and says "sold out ". Same old styles nothing new. Disappointed

Date of experience: December 8, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Kris,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Texas
4 reviews
6 helpful votes
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Fabletics is a scam
December 9, 2018

Do yourself a favor & do not shop at Fabletics or join their BS VIP program, it's a scam! I was going through order so me leggings for Christmas presents, there was a promo for a "free bag" with $100 purchase but they charged me for the bag. When I called the customer service, they informed me I wasn't eligible for the promotion because I was using VIP points. The website clearly says in black & white that you can use points & still be eligible for the promotion. I cancelled my order, my membership & will do everything I can to make sure people know about their $#*!ty business practices!

Date of experience: December 6, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Virginia,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Ohio
1 review
1 helpful vote
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Very poorly made
December 8, 2018

First of all as soon as you order you are a VIP Member, they charge $45 per month if you don't order. Second, The fabric is not comfortable, you constantly have to keep pulling them up. Third and most important, my leggings split at the seam after only wearing them 4 or 5 times. And Fourth, you have to call to cancel your membership, and then they try to keep you as a member

Date of experience: December 5, 2018
Ivy T. — Fabletics Rep
over a year old

Hello Tamara,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy