Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fabletics

FableticsReviews 13,325

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey stargrey stargrey stargrey stargrey star

Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Lisa V.
Unfollow Lisa V.
Share Review
Report Review

Love the material and the fit always perfect. Everyone at home wears fabletics

Date of experience: March 1, 2025
California
1 review
0 helpful votes
Follow Linda Y.
Unfollow Linda Y.
Share Review
Report Review

Hard to choose
March 12, 2025

Hard to choose sometimes when you can't feel the fabrics.
I prefer capri leggings and they no longer appear to carry them (I'll check again in spring/summer)

Date of experience: March 1, 2025
Utah
1 review
0 helpful votes
Follow Krissie V.
Unfollow Krissie V.
Share Review
Report Review

Great deals!
March 12, 2025

They have good deals all the time which I love but I'm not super thrilled with their quality. I washed my joggers once and they are already getting bally.

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
Follow Lisa X.
Unfollow Lisa X.
Share Review
Report Review

Website is always down when I'm trying to shop. Disappointing user experience.

Date of experience: March 1, 2025
Illinois
1 review
0 helpful votes
Follow Kyle C.
Unfollow Kyle C.
Share Review
Report Review

Sizes all sold out
March 12, 2025

Everything in XL and XXL are sold out of most options. The selection is weak. Probably going to cancel.

Date of experience: March 1, 2025
Minnesota
1 review
0 helpful votes
Follow Laura N.
Unfollow Laura N.
Share Review
Report Review

I've been a customer for years
March 12, 2025

I've found items to be of good quality, sales are great.

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
Follow Linda I.
Unfollow Linda I.
Share Review
Report Review

Good, but hate the "club" fees
March 11, 2025

I love the clothes, but it's stupid to charge 80.00, to get a discount on future orders. They hide the discount behind a VIP status… and if you don't use it, you lose it. I cancelled my fee about 4 times before they finally stopped charging me, I am no longer a customer

Date of experience: March 1, 2025
Nevada
1 review
0 helpful votes
Follow Jessica H.
Unfollow Jessica H.
Share Review
Report Review

Awful awful awful customer service I canceled my membership and then they were supposed to refund my money for my purchase and instead they put it as a credit so I had to recall back for a fourth time clothes were such cheap material and they rope you into this membership thing which is a bunch of BS and it takes so much effort to cancel

Date of experience: March 1, 2025
Missouri
1 review
0 helpful votes
Follow Kim X.
Unfollow Kim X.
Share Review
Report Review

Happy
March 11, 2025

I love everything I get from Fabletics, I get so many compliments on my sets you have, people are always asking me where I got them.

Date of experience: February 5, 2025
Texas
1 review
0 helpful votes
Follow Lloyd W.
Unfollow Lloyd W.
Share Review
Report Review

Scrubs
March 11, 2025

The store manager in San Marcos, Tx was very attentive to my needs for medical scrubs. She went over and beyond to make sure I got what I was searching for length wise and with certain pockets. She knew the store product inside and out. She represents your store well.

Date of experience: March 1, 2025
Oklahoma
1 review
0 helpful votes
Follow Lynn D.
Unfollow Lynn D.
Share Review
Report Review

Never shop there again!
March 11, 2025

Never heard of a company charging for a rewards programs. What a scam!

Date of experience: March 1, 2025
Louisiana
1 review
0 helpful votes
Follow Lisa I.
Unfollow Lisa I.
Share Review
Report Review

Lisalisa
March 11, 2025

Fabletics has the absolute best customer service! I order from them just about every week, but sometimes I don't get the size right especially if it is a new style. No problem when it comes to exchanges. The process is simple and there are no questions asked. Fabletics has the best clothes and even better customer care.

Date of experience: March 1, 2025
Illinois
2 reviews
0 helpful votes
Follow Lisa V.
Unfollow Lisa V.
Share Review
Report Review

Very frustrating experience
March 11, 2025

I ordered items for Christmas that needed returned. There was hardly anything available. Even though I used the filter for size, etc., it would bring up items only to find out the size I filtered wasn't even available. Sometimes it showed me several items where NO sizes were available!? The return/exchange process seemed easy, at first, but then I got notice that my order was canceled. Turns out they didn't have the sizes that they said they had when I ordered and payed for it. Did I mention this was THREE WEEKS AFTER i ordered and they charged me for it!? Unfortunately, every part of this from start to finish was frustrating! I canceled the membership only to be notified they still charged me the following month. It took longer than usual to get refunded for that, too. Very bad first experience. I don't know if I'd ever try ordering again

Date of experience: March 1, 2025
Kentucky
1 review
0 helpful votes
Follow Jurgen F.
Unfollow Jurgen F.
Share Review
Report Review

Great So Far
March 11, 2025

The option to pause monthly membership is great! Really makes you feel like you are in control of your membership.

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
Follow Lacy W.
Unfollow Lacy W.
Share Review
Report Review

Very helpful
March 11, 2025

I had an old account that I know longer had access to. The email connected to that account was no longer. He was very helpful in getting that account deleted. I was refunded all of my monthly payments from that account. I am so appreciative of his kindness and helpfulness!

Date of experience: March 1, 2025
Illinois
1 review
0 helpful votes
Follow Lisa C.
Unfollow Lisa C.
Share Review
Report Review

Membership
March 11, 2025

I liked all of the clothes I purchased. The only think I didn't like was the lack of choices to buy with the VIP membership.

Date of experience: March 1, 2025
Hawaii
1 review
0 helpful votes
Follow Lehneer F.
Unfollow Lehneer F.
Share Review
Report Review

Did not get my item
March 11, 2025

Did not get my item, did a replacement/reorder. And did not get that item too.

Date of experience: March 1, 2025
Hawaii
1 review
0 helpful votes
Follow Kimberly D.
Unfollow Kimberly D.
Share Review
Report Review

Disappointed
March 11, 2025

The sizes were not even close. I always go a size up when I order on line to be sure. I went. By the size chart and still got items that are too small. Not so good for the self esteem and it took way too long for my order to arrive

Date of experience: March 1, 2025
Alaska
1 review
0 helpful votes
Follow Jami N.
Unfollow Jami N.
Share Review
Report Review

Get rid of monthly payment
March 11, 2025

I love the product but the skipping the months I don't want to buy anything is a pain. I don't need workout wear every month.

Date of experience: March 1, 2025
Indiana
1 review
0 helpful votes
Follow Jose Z.
Unfollow Jose Z.
Share Review
Report Review

Jury is out
March 11, 2025

Some items are great, others are lacking, tshirts size and fit is off e.g., large that fits like a medium, or material that frays after a couple of washes. Invisible socks also constantly sliding down my feet. Also exchanges take FOR EVER.

Date of experience: March 1, 2025