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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Washington
1 review
3 helpful votes
Follow Lisa D.
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No leggings are worth the cost or headache of this company! IF I could leave a review with zero stars I would! They claim the VIP program is free, but embedded in the small print you are agreeing to an automatic $49.95 charge that occurs monthly unless you know better an cancel it. No monthly email, or invoice, just a huge scam trying to nickle and dime people who thought they were taking advantage of a promotional deal. I will be notifying Better Business Bureau and be sure to take my business elsewhere in the future!

Date of experience: April 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Helen,

Thank you for bringing this to our attention! We are sorry to hear if you disliked the VIP Membership works! We sincerely value your business with us. Our Member Services team will be sending you an email within 48 hours for further assistance.

Best,
Nelle

New Hampshire
1 review
0 helpful votes
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Ripped off
June 12, 2020

I signed up for VIP and got charged an extra 49.95 and 47.75 for not cancelling fast enough after the initial deal for leggings for $24. I'm a broke college kid just trying to get some leggings and this company just took 100 dollars from me for absolutely nothing.

Date of experience: April 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Sandra,

We appreciate the feedback you shared! We value your business with Fabletics. Our Member Services team will get in touch within 48 hours for further assistance.

Best,
Nelle

Arkansas
1 review
0 helpful votes
Follow Cody C.
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I bought my wife leggings from fabletics as it was a 2 for 24 each deal, what i did not realize is that this deal made you become a VIP member and according to them i was being sent emails stating i needed to select my purchases, i did not receive these emails and was charged 49.95 several months in a row before i caught the charge. Once i caught the charge they gave me the run around saying that the money was converted to a member credit on their website. It took far to many times of me insisting that i did not want to purchase thier product before that finally agreed to refund my money but not before offering me store credit to keep my vip active this is a scam do not use this site

Date of experience: April 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Cody,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

District of Columbia
1 review
4 helpful votes
Follow Raina T.
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It's not transparent, you don't know what you're getting into when you sign up for VIP (I was charged $50 two months in a row before I realized they were charging me). The site says that I signed up for VIP in November of 2019, but it only started charging me a monthly fee in March of 2020, so pretty sure they either automatically transitioned my account, or they didn't explain that my recent purchase would lead to a monthly charge. This is a scam, don't sign up for it.

Date of experience: April 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Raina,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

GB
1 review
0 helpful votes
Follow Kelly B.
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I re-started my membership with Fabletics in January, but didn't sign up for VIP. I've been charged £44 a month every month since as a VIP member but this credit doesn't show on my online account so they are just taking money off me for no reason. I tried to get this rectified by phone and email - phone customer service told me my account is inactive, and email customer service told me I'm not a VIP member so there's no way they're taking money off me. Fabletics owe me £132 and there is no way to track it down as their customer service is terrible and sends you round in circles. It's a huge shame as the leggings are really nice.

Date of experience: April 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Kelly,

Thank you for writing a review! We apologize for any inconvenience we have caused you however, you have posted your review in our Fabletics USA channel.

Kindly reach out to our Fabletics UK team at 020-36953-831. We are available Mon-Fri 8:00 AM to 8:00 PM, Sat-Sun: 10:00 AM to 6:00 PM.

You may also contact our Fabletics live chat UK team through this link:

https://www.fabletics.co.uk/index.cfm?action=gmschat.main

Best,
Nelle

Texas
1 review
1 helpful vote
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Terrible Service
June 12, 2020

I returned half an order in February. They received my order and "processed my return" at the end of February and I haven't received it yet. I've called 3 times and each time I get told that it's with PayPal. I've called PayPal and they don't have it. I had to request a refund receipt from Fabletics, which the customer service had to request from the back office and could take 24-48 hours. Their service is all outsourced and unable to do anything except repeat the same stuff over "your refund was sent, we can't do anything else." I'll never buy anything from Fabletics again and will steer anyone away from this site.

Date of experience: April 8, 2020
Cole N. Fabletics Rep
over a year old

Hello Kimberly,

Thank you for bringing this to our attention! We sincerely apologize for the negative experience you have encountered. We value you as a member! Our Member Services team will get in touch within 48 hours for further assistance.

Best,
Nelle

Texas
1 review
0 helpful votes
Follow Gwen D.
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I cancelled my membership a long time ago! And now I see you have been charging me for WHAT? CANCEL my membership and refund my money or I WILL have my attorneys get on this for me.

Date of experience: April 8, 2020
Cole N. Fabletics Rep
over a year old

Hello Gwen,

We sincerely appreciate the feedback you shared! Our Member Services team will get in touch shortly to assist you further.

Best,
Nelle

New York
1 review
1 helpful vote
Follow Naomi W.
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These clothes have a lot of plastic in them, which makes them stint when you work out.

I missed the cancellation date by accident three times-- I swear they didn't send me the email notification. Either way, it is completely pointless to sign up for a monthly subscription. Just go to TJ Maxx and keep your freedom to NOT be forced to shop with a company. I ended up getting ripped off in the end. Long story, but have a pair of pants I don't like, and didn't get to spend $100 of credits. Kate Hudson is also a terrible actress.

And when you want to use the credits, you always have to pay extra cash. The deals were never as good as the original deal they lured me in with.

Date of experience: April 7, 2020
Cole N. Fabletics Rep
over a year old

Hello Naomi,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Canada
1 review
0 helpful votes
Follow Daria L.
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I signed up for fabeltics. As it states on the website you can cancel at anytime but when I went to cancel (due to the economical issues going on I couldn't commit to future purchases) they told me my previous order would be cancelled as well. I was very confused as I had placed the order and wanted to cancel my next one so wasn't sure why they would cancel my previous one. When I asked the guy on the phone to point me on the website where it stated this he couldn't do so. Therefore in order to cancel my membership I had to cancel my previous order. Honestly it's the worst experience, especially given what''s going on in the world right now. When companies are doing their best to help people out they're being ridiculous. Avoid them at all costs and support other companies.

Date of experience: April 6, 2020
Cole N. Fabletics Rep
over a year old

Hello Daria,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Florida
1 review
1 helpful vote
Follow re Z.
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Happy Customer
April 5, 2020

I am very happy with everything I have purchased. Great Quality!

Date of experience: April 5, 2020
Cole N. Fabletics Rep
over a year old

Hello Renee,

Thanks for writing a review! We're extremely happy to hear that you're happy with everything you've got from us! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!

Best,
Nelle

Germany
1 review
0 helpful votes
Follow Nancy I.
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Nancy3506
April 5, 2020

I love Fabletics. The clothes are comfortable. The styles and colors are beautiful. And I really like being able to use my reward points towards purchases.

Date of experience: April 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Nancy,

Wow! Thank you for showing us some love! We are happy to hear that you're comfortable with your clothes! We will make sure to continuously create a unique style, high-quality products at a very affordable price that suits the needs of our valued members like you! Have a great day!

Best,
Nelle

Germany
1 review
0 helpful votes
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Great quality
April 4, 2020

Stylish, great quality, fit well and I'm looking forward to getting another pair

Date of experience: April 4, 2020
Florida
1 review
0 helpful votes
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Bummed
June 12, 2020

I loved the leggings, but within a few months holes started to form on the inside hem just above the knee.

Date of experience: April 4, 2020
Texas
1 review
0 helpful votes
Follow Sylvia G.
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Poor customer service
April 4, 2020

3 times tried to attempt to get order correct. By phone.
Shipment arrived and still incorrect.
Returned item to find what I ordered was incorrect still also items ordered were not available after I called to inquire with live agent.

Date of experience: April 4, 2020
Louisiana
1 review
0 helpful votes
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Trying to cancel
June 12, 2020

Attempting to disengage with Fabletics was extremely difficult & frustrating. For that reason I won't recommend your exceptional products to anyone.
Tricia Donner

Date of experience: April 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Tricia,

Thank you for bringing this to our attention! We are sorry for the negative experience you have encountered. Our Member Services team will get in touch within 48 hours for further assistance.

Best,
Nelle

Tennessee
1 review
0 helpful votes
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Fabulous fabletics
April 4, 2020

I just purchased two of the high intensity bras and I love how supportive and comfortable they are. I'll be getting more!

Date of experience: April 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Pam,

Wow! We are happy to hear that your order fits well! We always want to create unique designs for our valued members like you!

Best,
Nelle

California
1 review
2 helpful votes
Follow Denise H.
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I think your company should be ashamed of themselves for advertising on the WHO website that counts the number of people who are sick and dying of this virus. To make it even worse your company only began when it became popular to start checking the numbers. Does that make it right. Donating 5% doesn't either. You make 95% off of every sickness and death. How low.

Date of experience: April 3, 2020
Cole N. Fabletics Rep
over a year old

Hello Denise,

We sincerely appreciate the feedback you shared. Rest assured this feedback will be forwarded to the appropriate team. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Florida
1 review
0 helpful votes
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Decent
April 2, 2020

Kinda annoying I can't use a member credit to buy one item and I have to buy an outfit.

Date of experience: April 1, 2020
Kentucky
1 review
0 helpful votes
Follow Courtney C.
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Legging Return
June 12, 2020

I purchased two pairs of leggings from Fabletics awhile back. While the description said that the leggings were supposed to fit for high impact exercise, the waist band slipped a lot. Thus, I had to return them. I went on the website to indicate to return both pairs of leggings. After shipping both back, I noticed that my profile said that one pair was coming back to me. When I called and asked a representative why, they said not to worry about it, my package was on it's way to being returned. I waited, and the notification didn't go away. I called again and was told that records indicated I had selected the switch option instead of the full return. So, one pair of leggings that I had already returned was being shipped back to me. Once I received that pair of leggings, I should then return them again for a full refund. Once I received the leggings, I shipped them back immediately. I wait for over a month for a refund, and it didn't show up. I called back and inquired about my refund and was told that Fabletics forgot to refund me when they received my return and was issued the second half of my refund.

Fabletics says that it prides itself on quick and easy returns and exchanges. Unfortunately, I had the hardest time returning my item and receiving a refund. I will not be purchasing any additional items from Fabletics.

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Courtney,

Thank you for bringing this to our attention! We sincerely sorry for any inconvenience this may have caused you. We sincerely value the opportunity to resolve this issue. Our Member Services team will get contacting you within 48 hours for further assistance.

Best,
Nelle

Indiana
1 review
0 helpful votes
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Great!
April 1, 2020

I have enjoyed my products and services I received from Fabletics!

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Erica,

Thanks for writing your feedback! We are happy to hear that you've enjoyed your products! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.

Best,
Nelle