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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Ohio
2 reviews
0 helpful votes
Follow Harley E.
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Status?
June 12, 2020

It's been over a week and there hasn't been on update on my order?

Date of experience: May 1, 2020
Kentucky
1 review
0 helpful votes
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Should be zero stars
June 12, 2020

I still have not recieved my order nor have I received a notice as to where my order is. I tried emailing and received an automatically generated email informing me that fabletics does not deem email communication as a worthwhile option for them. I then tried their online chat and was never connected with a representative, even after waiting 10 minutes; I doubt heave the time for a phone conversation nordo I feel like it is my responsibility to make this happen, they already have my money, it IS THE RESPONSIBILITY OF FABLETICS TOP MAKER SURE I RECEIVE MY ORDER. I realize these are unprecedented times, AND I AM STILL WORKING ALSO, so maybe make all forms of communication an option. I STILL HAVE NOT RECEIVED MY ORDER AND IT HAS BEEN OVER 3 WEEKS. I AM NOT HAPPY WITH THIS EXPERIENCE.

Date of experience: May 1, 2020
Cole N. — Fabletics Rep
over a year old

Hello Heather,

Please accept our sincere apologies for the inconvenience you may have experienced in regard to the shipment of your order. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Dean

Oregon
1 review
0 helpful votes
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Love!
May 1, 2020

Love everything I have ordered! Fun, live good workout clothes! Haven't had any problems with any of my orders.

Date of experience: May 1, 2020
Illinois
1 review
1 helpful vote
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Not As Satisfied As I Have Been
June 12, 2020

I have always loved the thickness of the fabric used in the leggings. My last order seemed thinner, with less quality. No longer like Lulemon thickness. Not sure why, but sad

Date of experience: May 1, 2020
Cole N. — Fabletics Rep
over a year old

Hi Jules,

We appreciate your feedback on our product quality. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

New York
1 review
0 helpful votes
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Love Fabletics
May 1, 2020

I always get compliments when I'm wearing Fabletics leggings and tops. I highly recommend them to anyone that ones good quality clothes for exercise.

Date of experience: May 1, 2020
Virginia
1 review
0 helpful votes
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Love the pants
May 1, 2020

I like the pants but they were too big. But overall comfortable.

Date of experience: May 1, 2020
Australia
1 review
0 helpful votes
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Disgusted. First time order with this company & I haven't even received my goods yet, but I'm not happy. Fabletics website is very misleading. It was showing Aussie dollars everywhere, even in the cart when the final payment went through it said $75 AUS. NOT true, looking at my bank statement, Fabletics has taken $125. That's appalling. Will NEVER be ordering from this scam company again. No doubt going by the comments on here already, the items probably wont fit & be $#*!ty quality. Next problem, I cannot get hold of anyone at Fabletics to discuss the ridiculous charge, hopeless! As someone else said, shame on you Kate Hudson!

Date of experience: April 29, 2020
Cole N. — Fabletics Rep
over a year old

Hello Neisha,

We are sorry to hear about your negative experience with your first purchase. We always strive to improve our services and feedback like this from members are very much appreciated. Our Member Services team will email you shortly to assist you.

Best,
Chad

Florida
1 review
2 helpful votes
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0 stars for fabletics! After wearing one of their sports bras a handful of times, it broke. I called the company and they absolutely refused to replace their broken product! I will never purchase anything from fabletics again! Terrible customer service!

Date of experience: April 28, 2020
Cole N. — Fabletics Rep
over a year old

Hi Kara,

We appreciate your feedback on your experience with us! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Cathy

Tennessee
1 review
2 helpful votes
Follow Christian K.
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I ordered from Fabletics to take advantage of their 2 for $24 leggings deal. I placed the order and the screen never changed... no "thank you, your order has been placed," no confirmation number, NOTHING, and their gimmicky little offer timer continued to tick down as if I hadn't placed an order. So, I clicked place order again. My card was immediately charged twice. I attempted to pull up my orders from the link at the bottom of the screen to cancel one of the orders... nothing was there. There is no email address available, so I had to call in with my issue. I was thinking with Kate Hudson as the face of the brand, there would be a certain level of customer service... I was WRONG. The first associate hung up on me after I informed her that I ws recording the call for my records. The second tried to convince me that I should accept the charges because I should have been charged full price and could only take advantage of the VIP advertised price on my second order ( AN OUTRIGHT LIE). He also claimed that he couldn't see my order so there was nothing he could do. I offered to send a screen shot of the duplicate charges posted at the exact same time. He talked over me and kept going in circles about the membership fee which wasn't even my issue. He then asked me for time and date of my order. I gave him that, then he asked for my full credit card number. Big NOPE to that. Finally on my third call, I got another young man whom I also warned that I was recording the call. After he attempted to give me the same spiel the other guy did, I told him I would send him a screen shot of the duplicate charges but I also threatened to upload them online and contact the district attorney's office about this scam. He finally removed the charges. He then claimed that my use of a debit card rather than a major credit card was the cause of the mixup. BULL! I sop online all the time. This was by far the WORST EXPERIENCE EVER!

Date of experience: April 27, 2020
Cole N. — Fabletics Rep
over a year old

Hello Christian,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

GB
1 review
2 helpful votes
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I purchased leggings from fabletics. Not only was there a tear in them before I'd even put them on, but I'm still waiting for a refund, nearly two months later.
The tracking information is now not even listed on the Hermes website when I type my code in because they arrived AGES ago.
I was told 3 weeks after sending them back they still had not arrived in their warehouse. I purchased the leggings late February, got them early march, returned them within a day of receiving them and 26 emails later from different 'members' of their team, who I don't even believe are human anymore due to their lack of care in checking the email chain, I'm still yet to receive my refund.
Initially I asked for an exchange but was told after 3 weeks they were no longer in stock and was offered a refund. Last week I was finally told the refund would be put into my account within 3-5 days. It's now been over a week.

Long story short: don't buy from this company. Their quality of leggings is awful, overpriced and the customer service is shocking.

Date of experience: April 21, 2020
Cole N. — Fabletics Rep
over a year old

Hello Jessica,

Thank you for writing a review! We apologize for any inconvenience we have caused you however, you have posted your review in our Fabletics USA channel. Kindly reach out to our Fabletics UK team at 020-36953-831. We are available Mon-Fri 8:00 AM to 8:00 PM, Sat-Sun: 10:00 AM to 6:00 PM.

You may also contact our Fabletics live chat UK team through this link: https://www.fabletics.co.uk/index.cfm?action=gmschat.main.

Thank you,
Chad

Minnesota
1 review
1 helpful vote
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Customer service
June 12, 2020

The customer service was horrible, they canceled my order. They disconnected our live chats. I would give it zero stars

Date of experience: April 20, 2020
Cole N. — Fabletics Rep
over a year old

Hi Veva,

Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Indiana
1 review
0 helpful votes
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Love the shorts!
April 20, 2020

Great products- have had pants for 3 years & they look new, fast shipping!

Date of experience: April 20, 2020
Cole N. — Fabletics Rep
over a year old

Hello Susan,

Wow! We are glad to hear that you love our products and you're satisfied with our shipping time frames! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.

Best,
Nelle

Oregon
1 review
6 helpful votes
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They don't stay up
June 12, 2020

Kinda disappointed in these fabletics leggings, for as much as they preach about "no fall" and "stays put" lies!
A+ for designs
F for staying on
Had to hold them up while I was jogging and while I was with my trainer boxing
It was uncomfortable and embarrassing having to constantly stop and pull them back up... (and yes I bought the correct size)

Date of experience: April 20, 2020
Cole N. — Fabletics Rep
over a year old

Hi Erica,

We appreciate your feedback on your purchase! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best
Cathy

Virginia
1 review
0 helpful votes
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Maternity leggings
April 19, 2020

Very comfortable, very soft but too big in the crotch. I have bought a medium in non maternity leggings but I definitely needed a small. I will buy some more in the right size

Date of experience: April 19, 2020
New Jersey
1 review
0 helpful votes
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I've been trying to get approx $200 for merch returned over a month ago and all they keep saying is they processed it. Well it didn't work so I don't have my money and no one is addressing the issue. On their fb page most of the customer posts are regarding an issue with a refund. I've been through countless chats and phone calls between fabletics, PayPal and my financial institution and NONE of them are doing anything. Now I have to mail in the dispute to my cc company because their phone lines are closed due to covid-19, so it's going to take forever to get the money I need now to help pay for essentials while I'm stuck at home. I've been a loyal member for about 4 years but they've now severed this business relationship due to their lack of effort and decency to resolve this issue.

Date of experience: April 17, 2020
Cole N. — Fabletics Rep
over a year old

Hello Jaime,

We are sorry to hear about your negative experience with us. We always strive to improve our services and feedback like this from members are very much appreciated. Our Member Services team will email you shortly to assist you.

Best,
Chad

California
1 review
0 helpful votes
Follow Svetlana H.
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This company misleads people about their VIP Membership subscription. They offered me a VIP discount and then started charging my card every month for $49.95. I did not know that I would be charged for this subscription because the Fabletics VIP Membership advertising is misleading and there is nothing about the subscription charge in the advertising. I think Fabletics need to be accountable for its misleading promotion. It is ashamed that Demi Lovato advertises such a dishonest company.

Date of experience: April 15, 2020
Cole N. — Fabletics Rep
over a year old

Hi Svetlana,

We appreciate your feedback on the VIP program! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Wisconsin
1 review
0 helpful votes
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Just pay the price on the site. They automatically charge $49.95 every month (more than you will ever spend on their product) and then refuse to refund you when they convert your payment to store credits.

Date of experience: April 12, 2020
Cole N. — Fabletics Rep
over a year old

Hello Paul,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

New York
1 review
1 helpful vote
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SCAMMERS
June 12, 2020

I got CHARGED FIFTY DOLLARS TWO DAYS AFTER A PURCHASE. THEY REFUSED TO REFUND ME. CALL YOUR BANKS TO REPORT THEM FOR FRAUD. KATE HUDSON IS A CROOK

Date of experience: April 11, 2020
Cole N. — Fabletics Rep
over a year old

Hello Alessandra,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Canada
1 review
1 helpful vote
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Bad service
June 12, 2020

First I did my membership because I wanna buy a legging. The site shows me that I could buy 2 for $24. So I tried to buy it and in the end, I only received 1. I got upset and thought never to buy there again. And now discovered that they charged me $49 for the membership. I never authorized that. I got to cancel this stupid membership by call. But I never get to talk to a live agent neither by chat or phone. It's the worse company I ever tried to buy things.
I really do not recommend. Will only get you headache

Date of experience: April 11, 2020
Cole N. — Fabletics Rep
over a year old

Hi Ana,

Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Illinois
6 reviews
25 helpful votes
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Love their products
April 11, 2020

I was skeptical about becoming a VIP because you have to skip your order every month or they send it to you. They do send a reminder the first of every month. Since I check my email often enough to skip or purchase within 5 days this was no big deal. Plus if you forget you simply return the merchandise with No problem. BUT the quality of their leggings is superb. You don't get the sheer in the butt problem when you bend over. The styles with pockets are my favorite. And they frequently have promotions so the price becomes very reasonable. I was hesitant but so glad I did.

Date of experience: April 10, 2020
Cole N. — Fabletics Rep
over a year old

Hello Sandy,

We appreciate the feedback you shared! We're happy to hear that you like the styles of our merchandise! Apologies if you're skeptical about the VIP Membership! Your feedback is important, so our Member Services team will get in touch within 48 hours to assist you further.

Best,
Nelle