First off, I LOVE Fabletics. I want to provide as much good and bad feedback here as I can to help improve the user experience. First off, the website design is attractive and easy to navigate. I appreciate that Fabletics uses plus-sized models. The new feature where you can see how an outfit looks on a variety of other size models besides extra small is terrific (please keep incorporating this feature!). The price point is not cheap but certainly better than other competing athletic brands. I also think an overlooked but exceptional part of Fabletics is how easy it is to leave product reviews; I think this more than any other feature is what has contributed to Fabletics success, because how many companies are actively soliciting opinions from women? So great job on that!

A few things Fabletics needs to improve: please, please, please, do NOT show "New VIP prices" to existing members. It feels like a scam when an outfit you have your heart set on is $70.00, but you can visibly see it is being offered to new VIPs for $25.00. It's disheartening and feels punitive of your preexisting, loyal customers. And there have been other instances when a item is listed as on "sale" for one price but then when you head to checkout it's listed at full price. At a brick and mortar retailer you would be fined for that practice, but instead consumers are just left annoyed and distrustful of what's essentially a lie. Please fix that. Fabletics can also stand to improve its website to withstand high volume user days, such as first of the month and Black Friday season. Lastly, I wish it was possible to update previously posted product reviews. I had an experience where I left a glowing review of a shoe only to discover a week later that the sole tore off. I still like the shoes, but notifying the company that they need to use stronger glue lest the soles tear off would have been helpful for consumer and company alike. So please consider allowing members to update product reviews after they've formally posted.

I have not been very impressed with the quality of the clothes. This is in the fabrics, stitching and overall fit.

I ordered a simple e-card on April 21st for my sister-in-law. It is May 1st and she hasn't received it. Their customer service line is a JOKE. Over 230 ppl ahead when I called and their live chat not working. Gee if only there were ppl at home right now looking for work to answer phones! I'll never buy anything from this company. If this was my experience for a gift card I can only imagine what it must be like to cancel your membership. Kate Hudson should spend some time with Chaz Dean. He knows how to run a customer subscription experience,

Fabletics as a whole is wonderful! I recommend them to all my girlfriends who are looking for high quality workout gear but can't justify the high prices other brands charge. But, don't let that steer you to think the quality of Fabletics is lesser than the other brands out there! They are extremely comparable when you look at the quality of the material and craftsmanship! My only gripe is that shipping takes about a week to get from Cali to Utah, when that is normally about a two day transit time. Regardless, I will happily wait, it's so worth it! :)

It's been almost 3 weeks and my order has yet to ship. I was told I would receive free 2 day shipping due to the delay but my account still shows standard shipping. I cancelled my membership because of this today. I placed orders from 3 different companies on the same day and have received all of them. I understand things are slower now but this is rediculous. I wish I would have ordered from a different company. You would think with as much as they advertise they would be more professional, but judging by their low rating and poor reviews posted here they are not too concerned with bettering business operations or quality.

I made a purchase and then returned some items. I chatted with a customer service agent about getting a refund, they said that was fine. Part of my order was purchased with my rewards points. I asked "can I return that outfit and get my reward points back" they said "of course." It is weeks later and I have not received my rewards points. I've tried to chat them 3 times - one time I got through to an agent who eventually just stopped talking to me (I waited 30 minutes with no response) and the other two times I was never connected to an agent. I've also tried calling, but I waited on the line for 40 minutes before I gave up. So disappointed.

Overall, I was disappointed with the products I purchased through Fabletics. I'm a curvy plus size and these always sagged in the wrong places while being too tight in others. Clothing manufacturers can't just take the size 2 and make it bigger for plus size; they need to take into consideration the real woman curves we have! I was lucky enough to be fairly close to a shop, but they never carried plus sizes so I could try stuff on before ordering. Overall, not worth it. Old Navy has much better athletic wear for a better price too.