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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Emily W.
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Disappointed
June 12, 2020

The subscription is extremely difficult to cancel and manage. They advertise it as being that you can skip any months that you want and if you don't skip (or forget to skip) you can use the credits from that month for a future purchase. However, the credits are extremely difficult to use as it is not very straight forward as to how to use them. For example, I had around $149 in credits and so I picked out a few things went to my cart and the total was around $140, I chose to apply my credits but it would only allow me to apply 2 of my 3 credits so I still would have been paying around $45 so I deleted an item from my cart and it would then only allow me to use 1 of my 3 credits.

Date of experience: May 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Emily,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Texas
1 review
0 helpful votes
Follow Andrew R.
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STAY AWAY FROM FABLETICS. The staff at the FABLETICS in Frisco, Tx told me the ease at which to cancel my membership. I was on the phone with a supervisor who would not cancel my membership do to a name discrepancy. I had to call my credit card company to formally dispute the charge to get them to stop payment on the account. I can not be more serious when I say to please stay away. It seems that they will do anything to take your money and will do anything to not let you cancel. I am disappointed in myself for ever signing up. I will absolutely tell whoever will listen to to never sign up for the membership or buy anything from Fabletics. By the way, this is my first ever negative review and hopefully my last

Date of experience: May 7, 2020
Cole N. Fabletics Rep
over a year old

Hello Andrew,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

New Jersey
1 review
0 helpful votes
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Good Work
May 7, 2020

Ver helpful, did exactly what I wanted and gave me the information I needed and options.

Date of experience: May 6, 2020
Cole N. Fabletics Rep
over a year old

Hello Heather,

Wow! Thank you for the positive feedback! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Nelle

GB
1 review
1 helpful vote
Follow Danila P.
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I felt into the scam trap like many others and I want my money back. They told me I had "free" credits I could spend so I made an order. It turns out the credits weren't "free" at all and I got charged for the lot. I now have to spend my busy day on the phone to try to cancel the membership which I signed up to without clearly being told that I was going to be charged £49 per month! And for average quality sportswear. The company is a pure scam, it should be fined by the authorities for misleading customers. Shame on you Kate H!

Date of experience: May 6, 2020
Cole N. Fabletics Rep
over a year old

Hello Danila,

Thank you for writing a review! We apologize for any inconvenience we have caused you however, you have posted your review in our Fabletics USA channel. Kindly reach out to our Fabletics UK team at 020-36953-831. We are available Mon-Fri 8:00 AM to 8:00 PM, Sat-Sun: 10:00 AM to 6:00 PM.

You may also contact our Fabletics live chat UK team through this link: https://www.fabletics.co.uk/index.cfm?action=gmschat.main.

Thank you,
Chad

Kansas
1 review
0 helpful votes
Follow Sandra F.
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If you have "member credit", you can't take advantage of the SALE price. So you literally have to choose to use your credit and pay a higher price, or give them additional money and pay out of pocket to get the lower (SALE) price. So your credits would either never be used, and you continue to dish out money. Or, use your member credit but pay more, so you are literally losing money. SCAM. Next huge problem: if you do find something you can use member credits for and get the fabulously low VIP member price, NOTHING IS EVER IN STOCK!

Date of experience: May 5, 2020
Cole N. Fabletics Rep
over a year old

Hello Sandra,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Utah
1 review
1 helpful vote
Follow Allysa B.
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After waiting patiently 3 weeks for my order and no update, I call for an update and it was the worst customer service I've ever experienced. My order was canceled and I will not be a customer here and very sad about that, I was so excited for the items.

Date of experience: May 5, 2020
Cole N. Fabletics Rep
over a year old

Hello Allysa,

We are sorry to hear about your negative experience with our customer service. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.

Best,
Chad

West Virginia
1 review
1 helpful vote
Follow Jill M.
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I ordered leggings on April 18th. Come May 3rd I saw a girlfriend post she got us that she ordered on the 20th and loved them. So I call and the agent snaps and tells me I need to just wait, they'll be shipping mine out.
I ask to talk to a supervisor who tells me what I ordered was out of stock and I won't be getting a package! Still waiting on this transaction that should "cancel out and be available right away"

Date of experience: May 5, 2020
Cole N. Fabletics Rep
over a year old


Hello,

Thank you for making a review. We are sad to hear that you had encountered an unpleasant experience regarding your order. Your feedback is essential to us. We will email you shortly.

Best,
Clark

Florida
1 review
0 helpful votes
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Fabletics
June 12, 2020

I placed my order over two weeks ago and still haven't gotten a shipping confirmation. I got a email tell me it would be shipped soon but yet it hasn't. I can't even accept this threw my account.

Date of experience: May 5, 2020
Colorado
1 review
1 helpful vote
Follow Alyssa R.
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After three weeks of being led on about the shipment of my order, I canceled it because it is not worth dealing with customer service over and over again. I will never shop online for fabletics again. Stay far away from this company!

Date of experience: May 5, 2020
Texas
1 review
0 helpful votes
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I didn't order
June 12, 2020

I have been very disappointed in this clothing and finally used all my "spent " money with you because of forgotten skips (which indecently are difficult to get to) and then you keep charging me. I have wanted it cancelled for months now. I do not wish to give you any more of my money but you keep taking. I can buy the equivalent at Walmart for 75% less in cost.

Date of experience: May 4, 2020
Utah
2 reviews
2 helpful votes
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Website is the Worst!
June 12, 2020

Their website is literally one of the WORST! You can't see all the styles available. I know this as I can't see what my daughter can see and she is a VIP. You only get to see whatever Fabletics website lets you see, based on your shopping past. That is wrong! I'm losing weight, therefore I should be able to see all items available. And Always always always everything is sold out! So disappointing for such a great product! Their leggings are the best, so I keep trying.

Date of experience: May 4, 2020
Missouri
1 review
0 helpful votes
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Underwhelmed
June 12, 2020

I was so excited to start my membership. Each time I tried to order the items I wanted were sold out. The items I did end up getting are not the quality I expected.

Date of experience: May 4, 2020
Cole N. Fabletics Rep
over a year old

Hi Kari,

Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Florida
1 review
0 helpful votes
Follow Jill M.
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Everything I have ordered has taken too long to arrive. Also I keep hoping for some loose-fitting workout tops. No more crop tops please.

Date of experience: May 4, 2020
Cole N. Fabletics Rep
over a year old

Hi Jill,

We appreciate your feedback on our selections and shipping! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

North Carolina
1 review
0 helpful votes
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Unnecessary Restrictions
June 12, 2020

I was not able to use my accumulated dollars from my premium account to purchase items at the sale price. I also was restricted by quantity of items needed to purchase using my subscription dollars - I had to buy a certain number of items before I could use all of my dollars.

Date of experience: May 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Kelly,

We appreciate you bringing this to our attention and we are sorry to hear that you are not pleased with how our credit system work. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

Minnesota
1 review
1 helpful vote
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Terrible customer service
June 12, 2020

I keep trying to cancel my membership subscription after already canceling it once. I canceled it five months ago. I then bought a couple items with the money already on my account. Then they reactivate my account without my permission. I then call and the machine says its a five minute wait. I hold on the line it turns into an hour wait so the next time I call they have an option to hang up and they will call me back. They never call me back.

Date of experience: May 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Erin,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our member service. We will contact you for further assistance.

Best,
Dean

California
1 review
0 helpful votes
Follow Lisa H.
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Sweet leggings!
May 4, 2020

Love these leggings! They hold you in and never move. Super stretchy - not to mention adorable!
I ordered An ex-small for the length and they are perfect
I'm 5'2" 145

Date of experience: May 4, 2020
Iowa
1 review
1 helpful vote
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Great clothing, poor service.
June 12, 2020

I'm disappointed in the fact that I forgot to "skip the month" one month (really, I missed the second, "yes I want to skip the month" box), but can't use the money you took from me for sale promotions. What?! Come on. I have to buy things at full price, why is that money not as good as a new/different $49.99. Honestly, very frustrating and enough for me to "quit" fabletics - but I have to wait until you have my size in stock on a $49.99+ outfit on the first of the month. There are plenty of other brands that don't have the same stipulations for what specific money can be used on what specific products.

Date of experience: May 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Kim,

We appreciate the feedback you shared! Our deepest apologies for any inconvenience this may have caused you. We value your feedback! Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Washington
1 review
0 helpful votes
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Love Fabletics
May 4, 2020

I have been a member for so many years I have lost count. I love everything I have gotten. When there is a problem, they take care of it quickly.

Date of experience: May 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Heather,

Thank you for continuously doing business with us. We love you too, Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Nelle

Indiana
1 review
0 helpful votes
Follow Elizabeth S.
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The size I ordered did not fit comfortably (I don't like super tight clothes) and I needed a medium instead of a small. Then I also wanted to change the design I ordered and my customer rep was super helpful and it was not too challenging to get ahold of someone. They all seem to be working in another country, but were more helpful and articulate than many customer service reps I've spoken to in the US. Thank you!

Date of experience: May 2, 2020
Cole N. Fabletics Rep
over a year old

Hello Elizabeth,

We are glad to hear that you are satisfied with the services we provide. Apologies for the trouble but happy it all came together in the end. It is members like you that help keep our lights on, and we couldn't be more grateful. Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service to our dear members.

Best,
Nelle

California
1 review
0 helpful votes
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Great
May 2, 2020

The rep did a great job, and he was determined to help me get everything i wanted and made it work. He gave me exceptional customer care.

Date of experience: May 2, 2020
Cole N. Fabletics Rep
over a year old

Hello Jennifer,

Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Nelle