I love the products that I've recieved up to this point. So much so that I've joined the VIP club. I do not like that when I try to find the fabric, powerluxe, that I often find it's sold out or not available in my size. For example, there is a 2x in maternity available but not a regular 2x. I don't care for the power hold fabric, so I don't order it. I get some fabrics and sizes are more popular than others, but when I look monthly to find what I want and haven't found it for six months, this is a problem.

I signed up for the VIP membership and was not told about being charged every month, 49.95 to get the 2 for 24... how am I getting a deal with this crap? THENNNN... I have been trying to login my app and it says I have to be a VIP member. Like, what the hell? I am a member and don't want to be. I've been charged for 4 months straight and haven't been able to login or order and all I bought was 2 pairs of leggings in February. Ridiculous.

I don't get the model. You can only purchase in the first few days of the month? Everything men says sold out. It looks like they are creating false scarcity so they can make more money on subscription model. Customer service also took 20 mins to tell me you can only order men or women but not both. So therefore, not only are they sold out for 30 days for men with nothing to buy, you can only buy men or women clothes not both with your subscription.

Simplicity always win and this model doesn't. I hope their clothes make up for it.

Long story short, They charged me for an order I was trying to place with my credit point. Went to the cart and purchased the pair. My credit didn't, which was my fault I thought it would automatically apply when I confirmed my order. I spoke with them and they said they would reimburse but lose the credit, which is fair. So the order was shipped and I had a charge on my card. When asked they said it was for the pair I was refunded on. So basically I ordered a pair, that i was charged for, then refunded and credit used, only to be charged the full amount on the day it was shipped. Customer service was horrible and I was given the run around. Spoke to 4 different agents and then was told they would email me. Suprise! They didn't. So I cancelled my membership

First, I never received any email giving me my tracking number.
Then, when I tried to contact customer's service, it took hours to get a hold of an agent. On the phone, they literally hung up. When trying to contact them via messages, the chat ended multiple times even before the agent even got there. When I finally got a hold of the agent, it took forever before she gave me my tracking number, because she insisted that I would receive it by email (which I never did).
Next, I was missing an item in my order, and so I had to contact the customer's service, which again took so much time. They told me that the item had been canceled due to not having it in inventory... I never received any emails, again. And yes, they had my email because I received my order summary by email when I placed my order. Why was I even allowed to purchase it if they didn't have it?
After all that, I wanted to cancel my membership. They say you can cancel it anytime, but the agent was basically trying to get me to keep my subscription by offering different deals. It took me about 10 min of saying "no thank you, all I want is to cancel my membership" for the agent to finally accept.
The only reason why I am not giving this one star is because I am relatively satisfied with the clothes I received. But I will definitely not be purchasing from Fabletics again.

I ordered my package during a pandemic and I was shocked on how fast they came in. My order consisted of two leggings ($24.00) and a sports bra ($17.00). I usually purchase 100.00 leggings from Lululemon and let me tell you I will NEVER go back. Fabletic leggings are unbelievably thick and they wrap your body nice and tight. I have smaller legs and order a Medium and Large because I have a bigger bottom than legs and both fit amazing. I cant stress more how perfect these are but I do recommend getting a size up. Both my leggings were darker colors so they are not see through

I ordered over 450.00 of merchandise and still have not received it. Each time I call, I am told it is "in the warehouse waiting to be processed." I understand COVID has delayed many things, however I ordered these item well before some other items (similar number of items) from other companies (athleta, nike and lululemon) at least a week after I ordered from Fabletics and they all arrived. I ordered on 4/21/2020... and I am still waiting for my order "to be processed."

Although they have cute items and I like what I have previously purchased, it is definitely not worth the hassle of trying to get someone on the line (or via chat line) trying to see when and if this order will ever "be shipped."

I was a VIP member, cancelled that and do not intend on ordering again.

I am a first time customer and placed an order for my wife (mother's day present) on 4/24. My package arrived on 5/12 and was completely incorrect. The address on the shipping label was correct, but the packing slip and contents were for someone else.

I then called customer service (800#) and was on hold for 20 minutes and explained my issue. I was told that there was error in the warehouse and the correct shipment would arrive in a few days and that he would e-mail a new FedEx tracking number. The number sent was the tracking number for the incorrect order that had already arrived at my house and prompted the phone call to customer service.

I then attempted to use the chat feature to obtain the correct tracking number, again the representative provided the incorrect tracking number and then said that I would need to contact FedEx directly for assistance. I explained that I couldn't call FedEx because the only tracking number I had was the number of the package (incorrect) that had already arrived at my home. She sent me the phone number for FedEx (international number by the way) and disconnected our chat.

Finally, I contacted customer service for a third time and after 30 minutes the agent said that there is nothing that they could do, did not know where the order was, and to call back in 72 hours if the correct order does not arrive so that they could resubmit the order.

I understand that there would be delays due to COVID and I am not upset about the 3 week shipping tme, but I am very disappointed with the customer service that I received, failure to escalate to a supervisor, and the fact that most of the effort is on my part to solve an issue by Fabletics.

This is not a great first impression for a new customer.

My order number is below and my account contains my e-mail and phone number if someone from Fabletics wishes to discuss further.