I'm in love with my first 2 pairs of leggings. I got the 2 for 24 deal. I am happy with them. I just don't understand how I go on the website on June 1st for the new June picks and I either cannot view them, cannot add to cart or find them in my size. BRAND NEW STYLES AND RESTOCKED ITEMS supposedly. The website is super glitchy. It's frustrating and almost led me to ditch Fabletics. The website needs a lot of attention and item availability needs to be updated OFTEN. You lose a lot of customers that way. I try to view some of the outfits and it redirects me back to main page. Please fix this.

I initially became interested in Fabletics because of their two leggings for $24. My first order was two leggings, a bra, and a tank top. A few days after my initial purchase I decided to buy another outfit, at checkout I used "Honey" and received a 70% off coupon. I couldn't have been happier with my experience at Fabletics, however when making the second purchase I realized the sizes I choose on my first order were going to be way to small! I spoke to a costumer service rep who cancelled the first order and assured me that I would still get the two leggings for $24. After choosing the correct sizing, a new costumer service rep told me that I was no longer eligible for the two legging for $24 because I used the 70% off coupon with my second purchase. The first rep assured me I could still receive this deal and I would have never cancelled if I was aware I would lose the promotion! I was originally planning on using my monthly membership credit to order clothes on a monthly basis but now I think I will cancel my membership. The company needs to have clear and consistent messages from their costumer services reps.

This review is more about FedEx than of Fabletics. As my order was being delivered, FedEx insisted that my home address was incorrect. They attempted to deliver to my home multiple times and I called them multiple times to confirm my address. After weeks of trying to get my order, they asked if I would drive to the distribution center, about an hour away, to pick up my item. I asked if they would instead deliver my order to a local FedEx store, only about a half mile from my home. I was able to pick up my delivery there. I do much of my shopping online and have never before had an issue of a delivery service telling me that my address is incorrect or doesn't exist. Unfortunately, I canceled my account with Fabletics because I'm not interested in haggling with FedEx.

Placed small order for 3 items. Within a week was communicated expected delays which was fine as they set expectations to the new delivery date. That date passed without further communications. Contacted customer service and after a long hold (automated message wait time was inaccurate) and they blamed COVID-19 factors on the delays. My concern wasn't with the delays, it is with setting expectations and meeting them for your customers. I shouldn't have to wait a month for a simple order.

My last shipment was sent to an address in California and when I inquired about it I was told it must have been my fault? My address on my account never changed. I live in Florida. It became a big ordeal and the original order was not honored and was only sent the pant and not the shirt. I was so disappointed I was looking forward to having the matching shirt and I still can't find a shirt that matches the color of the pants. I was not treated fairly and rather than crediting my credit card was given a $19 credit to my account at Flabetics I cancelled my membership. I also had another pair of o ya I had ordered a few months before with A hole in the crotch and was told to just sew them? Not acceptable answer