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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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After one wash on the delicate cycle, a couple of my tops broke. The straps/ties has mostly been the issue. The quality of the bottoms are great though!
Positive experience dealing with customer service, and orders arrived quickly in good condition. The clothes are super comfortable and seem to last so far.
Hello Heather,
Awesome! Thank you for sharing your positive experience with us! We are happy to know that your order was delivered quickly. Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
Absolutely terrible company! Having tried to order on the website I kept encountering an undisclosed error on the page. When I got in touch with the team I got an almost immediate response to tell me that they only deliver to mainland UK. Upon explaining that 10 minutes outside of Edinburgh is central scotland and most definitely mainland UK (Even sent a wee map with a pin on it...) and that this may be an error with their post code logic, I was informed that nope, it is not part of mainland UK. I will need to remember that when I dont use a ferry, plane or bridge to travel from my home to anywhere on mainland UK...
Again, questioned whether this was correct and previous 2 day turn around for responses has become 3 weeks.
Left confused and disappointed. Disgraceful service!
Hello Abigail,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Frustrating and i know it is the virus but there must be a way to get this right.
Hello Joyce,
Your feedback is important to us. We strive to provide excellent member service, so our Member Services team will be contacting you within 48 hours to resolve your concern.
Best,
Chad
Hello Karla,
Wow! Thank you for writing a review! We are happy to know that your husband loves your purchase! We appreciate you sharing your positive experience with other members. Have a great day!
Best,
Nelle
Fabletics has great workout wear, but their pricing model sucks. I had a credit from an item I returned, but never could use it because a merchandise credit can't be applied to sale items. WHAT? So when I left my Fabletics membership, I left the credit behind. The non-sale price, even with the credit applied, was still more than I could afford (or wanted) to pay.
Hello Anne-Marie,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with how our credit system works. We will contact you for further assistance.
Best,
Dean
I will NEVER buy anything from you again after you tried to scam scam me out of $50 a month, every month. I had to get my credic card involved to get my money back.
Hi Robert,
Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I love the online shopping. The website is very easy to navigate and it pretty true to actual colors of items.
Hello Shannon,
Wow! We are happy to hear that you are satisfied with our website! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
2 time my order is missing. And take my money for vip member. But i cancel it you guys return my half money
Hello Enerel,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order and with our customer service. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
These pants fit well, are comfortable. However when you are a large woman, I need tops the come down or somehow cover the bulge. Also they are warm. Being a large woman, I stay hot. I need cooling clothes also.
Hello Cheri,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! We will surely share this feedback with the proper team. This motivates us to do more for you!
Best,
Nelle
Shipping is so long that I forget that I ordered the leggings..
Hello Becky,
We are sorry to hear that you are not satisfied with our service. We always strive to improve our services and feedback like this from members are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
I was going to buy something on this website but after seeing that I have two options for buying a two pack of shorts "The Franchise Short 2-Piece Kit"
119.90 Or 24.50 with a almost 60 Subscription / monthly (700 yearly if you do the math)
I'm just gonna go ahead and take one of Kevins advice and never pay $100 for a pair of shorts that was literally in one of your marketing hours so for you guys to charge $100 for shorts or try to ponder scammer scheme is ridiculous.
Also the next ridiculous thing is inconsistency in your reviews most reviews are low stared reviews about your "Poor Quality Clothing" and very very bad customer service! Now it is very nice to see that you guys reach out to everyone of these people but nobody has updated their review.
Additional thoughts
30 day shipping sounds like drop shipping. Are you?
Note I wanted A screenshot for proof and price went up to 79.95
Hello Blais,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Hello Cydmarie,
Thank you for loving our products! We are happy to know that you use them every day! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
I spent over $100 on three outfits that were made to look like quality products. However, when I received my order and worked out in each outfit, I came across nothing but issues. Fabletics ads often pride themselves on not being see through, yet two if the three leggings i ordered were INDEED see through. Another problem I had with the leggings is how much they showed cellulite, even though the brand advertises that their product "works for all body types".
When it came to the bras I purchased, the sizing was inconsistent. While all size small, one was extremely tight while the other was very roomy. Finally, I one if the bras i ordered had a seam on the front that consistently rubbed up again my skin, making it red and irritated.
This brand is too expensive for products that made me feel more self-conscious about my body. Very frustrating!
Hello Maddie,
We are sorry to hear that you are not satisfied with your purchase and that you are not pleased with our prices. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
Been a member for several months and still have trouble finding the place to "skip" shopping for the month. Last month I clicked through their email, did some shopping, and even put items in my cart---and somehow I still got charged for not doing my monthly shopping. It's infuriating.
Hello Heather,
We're sorry to hear that you had trouble skipping the month. We will be contacting you within 24-48 hours to assist you further.
Best,
Dean
I could not find my size in almost anything. When I actually bought it the site spun and spun. I thought I cancelled the order because I got out while spinning but apparently I bought it
I had to make a return because I received the wrong order. They quickly mailed me a return label and exchanged the product promptly, and the leggings are great!
Hello Helen,
Awesome! Thank you for sharing your positive feedback! Apologies for the trouble but happy it all came together in the end. It is members like you that help keep our lights on, and we couldn't be more grateful.
Best,
Nelle
This outfit was top-notch quality, everyone should get one. I actually forgot I made a purchase on this date lol.
Hello Halle,
Wonderful! We love to hear that you are satisfied with our products! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
It is hard to order because your credits only apply to a few amount of outfits. Credits can't be applied to other items and the cute outfits sell out of certain sizes fast. The clothing is very nice however its damn near impossible using your credits as the policies are not customer friendly. I would not ever recommend this to anyone. I wish they just let you use your money on anything on not a few slapped together outfits in the 49.95 category that never has enough inventory.
Hi Valentina,
Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Don't get involved here. It may seem like a good deal at first, but then you have to remember to skip or buy something every month. On top of that, you recieve cheap quality goods, that may look super cute, but fall apart. After only a few wears that were just around town and such, the crotch of two of their joggers got a run that turned into a huge gaping hole. Customer service did not care as I was just slightly outside the return window
Hello Emily,
Thank you for writing a review! Your feedback is important to us, and we would like to address your concern with our products as well as our customer service. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lourdes,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality of our products. We will contact you for further assistance.
Best,
Dean