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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Colorado
1 review
1 helpful vote
Follow dani m.
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This site is terrible - my order continued to fail & i kept getting an error message that said one of the items in my cart was out of stock. It didn't say which one. When i returned to shopping to try and find out (by refreshing url for each item to find out which one sold out between the time i put it in my cart and the time i tried to check out), it continued to say the items were available... even so, the chat bot immediately informed me which ones (2 out of 3) were no longer available. Or... "immediately" after being disconnected from chat while waiting in queue and then reconnecting and waiting for longer than expected. --- i will not be ordering or joining. -- also annoying? All the celebrity- & influencer-fronted adverts where the "membership" / monthly automatic order requirement to get the discount is either completely left out or intentionally so undetectable it might as well be a scam. I'm glad i read the semi-fine print on my cart page at least... goes right up to the line on false advertising. At the very least, scummy if not scammy online retail site. As for their actual b&m store, i'm not even going to try. #1. It's too much trouble to remember to cancel ahead of time each month or try to get through to their customer service telephone line to cancel because their customer service doesn't inspire a whole lot of confidence either. #2. This kind of business model is offensive, too much taking advantage, especially during this time when so many people can't afford this kind of crap... silver lining? = at least it was that hard to place my order because i'm glad i didn't go through with it. I think you guys kind of suck.

Date of experience: June 26, 2020
Cole N. Fabletics Rep
over a year old

Hello Dani,

Thank you for sharing your feedback! We are sincerely sorry for the negative experience you have encountered and we would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Georgia
1 review
1 helpful vote
Follow Nancy M.
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First time ordering, new customer. There was one item missing when I received the package. I called their customer service and spoke with MIKE. He told me that he wasn't able to do anything for me! I asked for a supervisor and he asked me why? And put me on hold, never transferred me to a supervisor, and told me that he might be able to reshipped the item and I might not receive it. I am highly dissatisfied with this company as a new customer, my experience with them was horrible. They are giving me the runaround for a 12 legging! PLEASE! They rather lose a customer than resending me my missing item! Their legging don't even stay up! It keeps going down! I had to hold it the whole time I was at my Bootcamp class!

Date of experience: June 25, 2020
Cole N. Fabletics Rep
over a year old

Hello Nancy,

Thank you for writing a review! We would love to assist you further with the concern you had with the missing item. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Idaho
1 review
1 helpful vote
Follow Shannan H.
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I've tried to order items off the website and it tells me the items are available so I put them in my cart and then when I go to check out it tells me that the item(s) are not available. It is very frustrating!

Date of experience: June 22, 2020
Cole N. Fabletics Rep
over a year old

Hello Shannan,

Thank you for writing a review! We are sorry to hear for the negative experience you have encountered. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

GB
1 review
3 helpful votes
Follow Jen C.
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I just realised that after a one off purchase, fabletics has been sneakily charging me £49 a month for absolutely nothing. Total scam and they must be aware that customers are not aware when they sign up. The sign of an unethical and immoral money grabbing company. DO NOT BUY FROM THEM

Date of experience: June 19, 2020
Cole N. Fabletics Rep
over a year old

Hi Jen,

We appreciate your feedback on the VIP program! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Cathy

Sweden
1 review
1 helpful vote
Follow Alicia S.
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Fabletics is a scam. DO NOT ORDER OR FILL IN ANY CONTACT FORMS! I was recently in contact with their customer service where they refunded me two months of the 70 dollars worth of membership, even though I simply wanted my money back and to cancel my whole membership. When I asked if I could get my money back using the store credit to order and then return, they claimed that it would only return as store credit? Hence, it's a vicious circle because I can't get rid of them. Apparently I had ordered a pair of leggings, which I never received, and this made me a VIP member. When I asked for them to cancel my membership they didn't really give me an answer, and now I am still registered for the 70 dollar membership? I don't wan't Fabletics to have any of my contacts or registration in their system and I certainly do not wan't to be a member. Now I am in contact with my bank to make a reclaim of the money I have lost and will contact Fabletics again to get rid of them.

Date of experience: June 17, 2020
Cole N. Fabletics Rep
over a year old

Hello Alicia,

Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership and if you are thinking of canceling your account. We value your feedback! Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Texas
1 review
1 helpful vote
Follow Sherrie M.
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I have never tried Fabletics but what angers me the most is trying to have all these celebrities and semi celebrities to market your brand that makes me so angry who the hell cares they don't care about that brand they don't care about your brand. We need real reviews from real people that have no celebrity connection. This is what makes me angry!

Date of experience: June 17, 2020
Cole N. Fabletics Rep
over a year old

Hello Sherrie,

Thank you for writing a review! We are sorry to hear if you are unhappy with our services. We value your feedback! Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Texas
1 review
1 helpful vote
Follow G G.
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Terrible Product
July 17, 2020

I bought a high intensity bra from here, and this was probably the worst bra purchase I have ever made. The bra had no support as it claimed, and there is a lot of spillage (yes, I ordered the correct size). I can hardly even wear it for lounging around the house. It is not comfortable and make the chest area look smooshed rather than supported. I could not be more disappointed with the the bra I received. Please save your coins or purchase from Gym Shark instead.

Date of experience: June 16, 2020
Cole N. Fabletics Rep
over a year old

Hello Oluchi,

Thank you for sharing your feedback. We are sorry to hear if you are uncomfortable with the item you've purchased. We value your feedback. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

California
1 review
7 helpful votes
Follow Nicole R.
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No one cares to assist when your pack that was supposed to take 2 weeks still hasn't arrived after a month. I asked for a refund after 17 days of no package. I was told no. Then given a tracking number that's not showing any info about where the package. Just a link that goes nowhere. NEVER again. NIGHTMARE over cheap yoga pants.

Date of experience: June 15, 2020
Cole N. Fabletics Rep
over a year old

Hello Ashton,

Thank you for writing a review! We are sorry for the negative experience you have encountered! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Utah
1 review
0 helpful votes
Follow C W.
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Fabletics seems like a good deal at first, but this business model is so screwed up and shady. They charge you 50 a month and give you a "credit" to use on their website... however, when you go use the credit, they refuse to let you use it because some credits cannot be applied to some orders... that is the most ridiculous thing I have ever heard of. Why in TF would you charge my money and then not allow me to use the GD credit. Then you contact customer "care" about it and they're like oh it's because there's a promotion going on... well, I want to use my credit on it; that outfit says it's literally 50 with free shipping... sorry but you can't use the credit because of the promotion... This is such a f*cked business model, I refuse to give them my hard-earned money. I cancelled my membership and refuse to ever buy from them again. If your products are so great and you truly want to sell cheaper than your counterparts, then do that. You are more than capable of it since your leggings and bras are so overpriced anyway. Besides, the first deal you get is actually fine, but after that, there are no true deals. Research well before going into it.

Date of experience: June 14, 2020
Cole N. Fabletics Rep
over a year old

Hello,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

California
1 review
0 helpful votes
Follow Amber G.
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Poor quality
June 14, 2020

I purchased the tricot pants and after a normal day of wear, they had horrible pilling and runs all over... Wore them a second time and it is even worse! I only gave it two stars and that is because they are somewhat comfy... I expected better from a pair of pants that was nearly $70! Never again!

Date of experience: June 13, 2020
Cole N. Fabletics Rep
over a year old

Hello Amber,

Thank you for writing a review! We are sorry to hear if you ran into some sizing issues. Your feedback is helpful for us to hear! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Hawaii
1 review
0 helpful votes
Follow colleen b.
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I am a first time customer. I haven't received my order. The estimated delivery date I received with my tracking number (which was originally 12 business days after placing my order) was pushed back 3 weeks. My order is now scheduled to arrive one week after the longest possible estimate for my area that the websites lists, which is 30 days. I admit I get frustrated by businesses not upholding their own guarantees so this was a reason enough for me to cancel my VIP membership. I also feel that 5 weeks for delivery on a system that has you placing orders every 4 weeks is a bit unreasonable. The way the program is set up would have me purchasing 2-3 orders before even receiving my first order. (I know I can skip a month... not the point. That just leaves the responsibility on the customer) Im not sure if I even like the product yet. Strange.

Date of experience: June 12, 2020
Cole N. Fabletics Rep
over a year old

Hello Colleen,

Thank you for bringing this to our attention! We are sorry to hear if you ran into some shipping issues. We value your feedback, so our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Colorado
1 review
0 helpful votes
Follow Tarsa W.
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Hidden Agenda
June 13, 2020

The buisness will charge you just for not purchasing and claims it is not "money lost". I was charged $50 because I did not log into my account and make an effort to not purchase something. As someone who works 40 hrs a week, has a life and BARELY shops, I find this type of charging method rediculous. It needs to be seriously readdressed by management. I am disappointed. I love the leggings but hate the buisness motto. That does not often happen for me. Also, the ad lies... the leggings totally roll on the top. What a shame. I was excited about this product but now all I am is pissed.

Date of experience: June 12, 2020
Cole N. Fabletics Rep
over a year old

Hello Tarsa,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

California
1 review
3 helpful votes
Follow Denise N.
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I love the leggings but honestly Fabletics customer service is the WORST! Not only are they completely not taking responsibility for their package never arriving and placing the burden on the consumer, you wait on hold for over 30 minutes, get told different things by different agents,, only to still have your problem NOT resolved and they close your account! Here I come LuLuLemon!

Date of experience: June 12, 2020
Cole N. Fabletics Rep
over a year old

Hi Denise,

Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

GB
1 review
0 helpful votes
Follow Laura K.
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SCAM
June 12, 2020

Don't ever sign up for the VIP account it is a BIG SCAM! They advertise a "promo" of 2 leggings x£24, once you signed up as a VIP member they charge you £49 per month if you don't buy something. Fabletics clearly has no respect for their customers.

Date of experience: June 10, 2020
Cole N. Fabletics Rep
over a year old

Hello Laura,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

GB
1 review
0 helpful votes
Follow Valentina M.
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The company clearly tricks you into paying 49£ a month by hiding the cost in the fine print at the end of order emails and in the terms and conditions. Practices like these are illegal and this company should be shut down.

Date of experience: June 10, 2020
Cole N. Fabletics Rep
over a year old

Hi Valentina,

Thanks for your effort in writing a review! We are sad to know that you are unhappy with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

New York
1 review
10 helpful votes
Follow Thomas M.
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I suppose it's on us for not reading the fine print, but those $50/month charges were a surprise. A membership for buying clothes? And when we tried to spend down our backlog of $50 charges, that proved a challenge. And the stuff that we received? I don't know, do you like see-through shorts?

I see that most reviewers give Fabletics a 1 out of 5, meaning "Doesn't get any worse than this. Stay away!" I certainly agree!

Date of experience: June 8, 2020
Cole N. Fabletics Rep
over a year old

Hello Randi,

Thank you for writing a review! Your feedback is important to us, and we would like to address your concern with our products as well as our VIP membership. Our Member Services Team will email you within 48 hours to further assist you.

Best,
Dean

Florida
2 reviews
1 helpful vote
Follow Debra S.
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Initial order was placed for 2 pairs of leggings for $24.95 + free shipping. I know I had two pairs in my cart because I always review order before submitting. Somehow after the fact order shows as only one pair was ordered@ $24.95. So only one pair was delivered. Upon calling customer service I was told that they would allow me to pick another pair but would have to pay an addition $12 for shipping this time. Cancelled membership on the spot. Wouldn't give them another dime.

Date of experience: June 8, 2020
Cole N. Fabletics Rep
over a year old

Hello Debra,

We are sorry to hear about your negative experience with our customer service. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.

Best,
Chad

Texas
2 reviews
8 helpful votes
Follow Catherine E.
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I have cancelled this numerous times and they still take it out each month. You can call and email and they still took the money from my account. Everytime you call they put you on hold and never come back.

Date of experience: June 8, 2020
Cole N. Fabletics Rep
over a year old

Hello Catherine,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Florida
1 review
2 helpful votes
Follow Timmothy K.
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I ordered my products over 2 weeks ago and they still haven't arrived. I order gymshark a week ago and no joke it arrived 3 days later. I'm very disappointed with this company. I ship products to costumers across the US weekly and they arrive in 2 days. Come to find out they use the cheapest shipping possible which means I might never see my products. So many reviews about crappy material, I just hope that's false. Otherwise I'll have to deal with customer service and that'll be a nightmare.

Date of experience: June 7, 2020
West Virginia
1 review
4 helpful votes
Follow Carrie P.
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With the exception of powerhold leggings, the quality of clothing is below Target or Walmart. The bras don't fit well, tops fit awkwardly and not correctly proportioned. Fitted tanks don't have "underwear" for the girls, fabrics start to show major signs of wear after 1 wearing/wash, and WAY overpriced considering quality. Oh and they are always out of stock of the only thing I like the full length, powerhold leggings without pockets

Date of experience: June 6, 2020
Cole N. Fabletics Rep
over a year old

Hello Carrie,

Thank you for writing a review! We always aim to deliver products with good quality at a reasonable price. We are gutted when we miss the mark. We will be contacting you within 24-48 hours to assist you further.

Best,
Dean