On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good service and for the most part product is good. While I have found a few loose stiches here and there, they have been minor and "fixable".
Love the quality of the clothes and selection of colors/prints. Unfortunately everything is always sold out and unavailable. Please increase stock!
Hello Ashlie,
Wow! Thank you for loving our products! We are sorry to hear if you find our selection limited. We value your feedback, so our Member Services team will be in touch with 24-48 hours to assist you further.
Best,
Nelle
I love the products I have ordered, they're super cute styles for a great price. Nice quality. Also, the ViP membership is super easy to use.
I absolutely LOVE fabletics not only because of the amazing high quality clothes, but also because of the great prices and how simple and easy shipping and handling is! Love it!
Hello Rachel,
Wow! Thanks for sharing your wonderful shopping experience with us! We're happy to hear that you're satisfied with our products and services! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
Did someone use my account? I don't have a recent order.
Hello Stephanie,
Thank you for sharing your feedback! Our Member Services team will be contacting you shortly to assist you further with any concerns you may have.
Best,
Nelle
Everything that I have ever purchased from Fabletics has been quality products. My only issue is that if you do not buy on 1st day of month lots of stuff is out of stock.
Hello Susan,
Thank you for writing a review! We are sorry if you find our selection limited! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I enjoy shopping for my bootcamp clothing at Fabletics. The quality is amazing.
The underwear is great. Super light for working out and does not show through.
Unable to order on line and the selection is very limited.
Hello Andrea,
Thank you for writing a review! We are sorry to hear if you are unable to access your account. We would like to assist you further. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I ordered an outfit for a birthday gift 10 days before the date of the birthday. I have never had a problem getting orders before. I waited four weeks before making a call to check on the status of the order, understanding that with the Covid-19 things may be slow, I was told my order was being processed. Two weeks later (6 weeks to the day I place the order) I called again and was told the order was being processed, needless to say I cancelled my ordered and have not ordered anything for Fabletics since. The day I cancelled the order I placed an order from lululemon and received the items in 5 days. I get everything was effected by the pandemic but 6 wks is a very long time to have to wait when other companies were not taking that long to get their product out.
I love the fabrics. They always feel good on my skin. The colors are vibrant and motivate me to get moving. I always recommend the leggings with pockets. The design is practical and sexy.
Hello Kim,
We appreciate the positive feedback you shared! We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you! Have a great day!
Best,
Nelle
I swear even if I cancel my month I get charged anyways
Love wearing my leggings to the gym. I can squat in them and know they are not see thru.
My experience was awesome. I love fabletics products with its original stuffs.
Its awesome.
Hello Sinat,
Wow! Thank you! We always want to make your shopping experience as easy as possible and It is a goal met for us knowing that you are happy with our selections!
Best,
Nelle
Ordered two different items (pants) of the same size. One was too big, the other way too small. Both were low quality materials. Absolute waste of money!
Hello Sonia,
We sincerely appreciate the feedback you shared regarding the quality and the sizes of our products. Your feedback is helpful for us to hear. Our Member Services team will be getting in touch shortly for further assistance.
Best,
Nelle
Wanted to purchase workout gear for my hubby from their new men's line. Either out of stock or not in stock for men who wear a larger size. Also the women's line is very repetitive, with mainly leggings and sports bras.
Hello Teresa,
Thank you for sharing your feedback regarding the availability of our selection! We value your feedback. Our Member Services team will be contacting you within 48 hours for further assistance.
Best Regards,
Nelle
Great products but bad communication and customer service. Placed order and waited two months then called and they said outfits out of stock. I still have a 49 rewards but probably will never use.
Hello Andrea,
Thank you for writing a review regarding your experience with Fabletics. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
The website is super hard to navigate, it is impossible to "skip a month," the guy on the live chat disconnected me as I was trying to do what he said in an attempt to use my credits (almost $300.00) which I still cannot apply to my cart. I can't believe he disconnected me in a matter of seconds. I have never been so frustrated with customer service, ever! I still do not know how to skip a month or use my credit nor was I able to cancel my membership because he disconnected me. Absolutely, the worst.
Hello Christy,
Thank you for writing a review! We are sincerely sorry for the negative experience you have encountered. We deeply value you as a member, so our Member Services team will be contacting you shortly for further assistance.
Sincerely,
Nelle
Made an order on the 13th and it was shipped on the 15th. I checked the tracking and it stopped moving on the 18th. I HAD to contact the company and finally found out that they didn't have one of items even though it was shipped and paid for and was told I should pick another item. I was so mad I requested my money back and still have to wait 2 to 5 days to get my money back. Would not recommend this company they are incompetent.
Hello Brittany,
Thank you for bringing this to our attention! We're sorry to hear if you're unhappy with our shipping. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
When you cancel they keep your credit which was $55 and dont even let you use it later. Bad practice
Hello Lisa,
Thank you for writing a review regarding our member credit. We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Terry,
Awesome feedback! We always want to create unique designs for our valued members like you! Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Nelle