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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Just kinda sad they didn't have a lot in stock. But I understand with everything going on.
I cancelled my subscription, and you guys still had it and took money out of my account after i cancelled both emails. And I got told my worker Jazmin that you guys would put money back into my account and never did.
$#*!ty representative
Made me order a leggings I didn't even wanted!
I ordered 3 pairs of pants. I received an email that some items were delayed, then received 2 out of the 3 pants. I have still not received the third pair of pants and have not received any update other than the original delayed email I received on Feb 14th. It is now April.
Hello Raquel,
Thank you for bringing this to our attention! We are sorry to hear if your item was missing from your order. We value your business with us, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Hello Vickie,
Awesome! Thank you for writing your feedback! We are glad to hear that your package arrives on time and you're satisfied with the quality of our products and services! Have a great day!
Best,
Nelle
Amazing experience with this company amazing brand 100%
Hello Yesica,
Wow! Thank you so much for sharing your wonderful experience with Fabletics! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Stay awesome!
Best,
Nelle
The site kept glitching, which was annoying. I had to refresh several times while using. Most of the items I liked were sold out in my size, (L), and any size around that, if not completely, though still listed as if it were available to purchase. Majority of the styles are very similar and repetitive. After your first purchase at 2 fkr $24, the pricing gets pretty ridiculous for what they are offering. $78 retail for a cropped, lightweight fleece hoodie? I don't know who they think they're kidding, but anyone who actually shops knows this is utterly outrageous. My recommendation? Join the VIP, make your purchase, then cancel... unless they will somehow improve on all of the above, which I highly doubt.
Hi Renee,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I love having a local store front to go in and try outfits on, the girls at the shops of legacy location in Dallas Texas area are just amazing! I never walk out with less than 3 outfits!
I tried to chat online with customer service, you can type a message but can't send it. Spoke with someone who said they would refund my credit card the monthly charge, instead he gave me store credit. Had to call again to get someone to correct it.
The products are great, but you often can't get what you want. For example, I love the cashel swing tank and have it in several colors, but for months this item hasn't been available in the colors I would yet like to acquire. Also, size small is often sold out. In addition, I don't like having to decline purchases each month, or else be dinged $49.99 for not checking the box. Not nice, Fablitics. The website could be cleaner and faster---needs an update---too busy and distracting and takes a long time to load. On the other hand, I love every product I have purchased. Thanks.
Hi Jane,
Thanks for your effort in writing a review on our skip-the-month option and selections! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Everything about Fabletics is amazing! I don't wear or buy any other brand!
All ok ordered online arrived in a timely manner. Clothes cute can't wait to wear
Hello Rosemary,
Wow! Thanks for writing a review! We're glad to hear that your package was delivered on time! We hope you like your items! Have a great day!
Best,
Nelle
I understand the business concept of electing to buy or opting out each month, however I don't see a lot of pieces clothes that I like for an affordable price. I purchase a handful of pieces per year, maybe less. The quality of thieir clothes is great! I have no issues with the shipping process, either.
Hello Maria,
Thanks for writing a detailed review! We're happy to hear you're satisfied with our shipping and the quality of our products! Apologies if you find our selections limited. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.
Best,
Nelle
Fabletics always gets my order to me quickly and I can easily skip my month. Price is very reasonable when you compare to other companies.
Hello Meg,
Wow! Thanks for the great feedback! We're glad to hear your order comes quickly! We always make sure to make beautiful and quality items at a very affordable price just for you! We always try to keep our pricing as reasonable as we can for our dear members!
Best,
Nelle
We went into the Nashville physical location and the card readers were "having issues". My mother ended up being charged 3 times for her purchases. The moment was clearly withdrawn from her account NOT a hold like Fabletics keeps saying.
Be careful when you order. You may be opted in to the £44 a month vip service and when you query it. They won't refund you.
Hello Tracy,
Thank you for writing a review! We appreciate the feedback you shared. We will be contacting you within 24-48 hours to assist you further.
Best,
Dean
I joined a few years ago and have been disappointed over and over again. The website experience is terrible. Even if you have built up credits (which I do) you can't use them at the same time. It caps the amount at what the credit would be. So, i have $450 worth of credits, but I can only use $49.95 at a time. If I go over that amount in one order, I have to pay the difference... assanine.
The chat feature is not worth your time. I have asked numerous questions, just to get generic answers that don't help. Then the chat ends. Calling the 1-800 number is even worse.
Don't try to return the items if they don't fit, it takes weeks to get them to you in the first place, but returning them, forget it!
The overall quality was pretty good, I liked the items I got, however it is not worth the hassle or the pain to get them.
Hello Abi,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
A little while ago I bought two pairs of leggings from Fabletics after hearing some good reviews. I did not like what I recieved. They fit weird and the material was not comfortable. I was going to return them but I found out that because of international shipping it was barely worth my money to send them back. Recently, I noticed that I have been being charged monthly on top of the price I paid for the two pairs of leggings. From my understanding, Fabletics worked on either a subscription basis OR just buying what you want and I was under the impression that I could buy my two pairs of leggings without paying a monthly subscription. The website was so confusing that not only did I miss this detail when purchasing the leggings but I was still confused going back to check to see if I just missed something. I tried contacting customer service 3 times and each time they were absolutely no help! I am convinced that Fabletics is a scam just to con you into spending money based on how confusing their site is and how unhelpful their staff is. I still don't have a solution because I can't cancel my subscription without losing the money I spent on two months subscription even though I didn't use my credits so buy anything and I don't want to use those credits to buy poor quality clothes that don't fit me.
Hello Alexandra,
Thank you for sharing your feedback! We are sorry to hear you ran into some sizing issues and if you're thinking of going away! We value your business with Fabletics! Our Member Services team will be contacting you shortly to assist you further.
Best,
Nelle
THIS COMPANY IS FRAUD. THEY TOOK $50 FROM MY ACCOUNT EACH MONTH WITHOUT ME KNOWING. THEY MESSED UP MY ORDER EVERY TIME I PURCHASED. VERY UNPROFESSIONAL EACH TIME, AS THEY HUNG UP ON ME OR KEPT PUTTING MONEY BACK INTO MY STORE CREDIT AND AGAIN, WHEN I WOULD ORDER; THE ORDER WOULD NOT DELIVER TO ME. THEY SAID IT WAS DELIVERED, AS I HAVE PROOF THE STATUS ONLY SAID "SHIPPED" AND NOT "DELIVERED". IT WAS A REPETITIVE PROCESS THATS BEEN GOING ON FOR MONTHS. I DO NO RECOMMEND THIS COMPANY. VERY VERY UNPROFESSIONAL THAT WILL RIP YOU FROM YOUR TIME AND MONEY.
Hello,
Thank you for bringing this to our attention! Our deepest apologies for the negative experience you've encountered! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Was SOOO excited to try on my new leggings but was instantly disappointed. They are see-through! Bought the high waisted power hold in black. Total disappointment. Plus they're so itchy! I'll never wear these. =( Was expecting to literally live in these based on the Fabletics commercials. WORST. Didn't even try on my second pair. For this quality I'll stick to Ross or Amazon and NOT have to deal with monthly membership "skips" or charges! Boo.
Hello Lindsey,
Thank you for writing a review! Our sincere apologies if you ran into some quality issues! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best Regards,
Nelle
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!


Hello Nancy,
We sincerely appreciate the feedback you shared. We value your business with Fabletics, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle