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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great leggings
April 1, 2020

Just kinda sad they didn't have a lot in stock. But I understand with everything going on.

Date of experience: April 1, 2020
Texas
1 review
0 helpful votes
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Never.
June 12, 2020

I cancelled my subscription, and you guys still had it and took money out of my account after i cancelled both emails. And I got told my worker Jazmin that you guys would put money back into my account and never did.

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Nancy,

We sincerely appreciate the feedback you shared. We value your business with Fabletics, so our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

California
1 review
0 helpful votes
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Didn't like
June 12, 2020

$#*!ty representative
Made me order a leggings I didn't even wanted!

Date of experience: April 1, 2020
Nevada
1 review
0 helpful votes
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Missing items
June 12, 2020

I ordered 3 pairs of pants. I received an email that some items were delayed, then received 2 out of the 3 pants. I have still not received the third pair of pants and have not received any update other than the original delayed email I received on Feb 14th. It is now April.

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Raquel,

Thank you for bringing this to our attention! We are sorry to hear if your item was missing from your order. We value your business with us, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Minnesota
1 review
0 helpful votes
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Nice fit.
April 1, 2020

Everything was sent as described, on time and in great condition

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Vickie,

Awesome! Thank you for writing your feedback! We are glad to hear that your package arrives on time and you're satisfied with the quality of our products and services! Have a great day!

Best,
Nelle

North Dakota
1 review
0 helpful votes
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Amazing brand 100%
April 1, 2020

Amazing experience with this company amazing brand 100%

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Yesica,

Wow! Thank you so much for sharing your wonderful experience with Fabletics! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Stay awesome!

Best,
Nelle

Germany
1 review
0 helpful votes
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The site kept glitching, which was annoying. I had to refresh several times while using. Most of the items I liked were sold out in my size, (L), and any size around that, if not completely, though still listed as if it were available to purchase. Majority of the styles are very similar and repetitive. After your first purchase at 2 fkr $24, the pricing gets pretty ridiculous for what they are offering. $78 retail for a cropped, lightweight fleece hoodie? I don't know who they think they're kidding, but anyone who actually shops knows this is utterly outrageous. My recommendation? Join the VIP, make your purchase, then cancel... unless they will somehow improve on all of the above, which I highly doubt.

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hi Renee,

Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Texas
1 review
0 helpful votes
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Fabletics is FabUlous!
April 1, 2020

I love having a local store front to go in and try outfits on, the girls at the shops of legacy location in Dallas Texas area are just amazing! I never walk out with less than 3 outfits!

Date of experience: April 1, 2020
Illinois
1 review
0 helpful votes
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Horrible customer service
June 12, 2020

I tried to chat online with customer service, you can type a message but can't send it. Spoke with someone who said they would refund my credit card the monthly charge, instead he gave me store credit. Had to call again to get someone to correct it.

Date of experience: April 1, 2020
Michigan
2 reviews
0 helpful votes
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Could be better
June 12, 2020

The products are great, but you often can't get what you want. For example, I love the cashel swing tank and have it in several colors, but for months this item hasn't been available in the colors I would yet like to acquire. Also, size small is often sold out. In addition, I don't like having to decline purchases each month, or else be dinged $49.99 for not checking the box. Not nice, Fablitics. The website could be cleaner and faster---needs an update---too busy and distracting and takes a long time to load. On the other hand, I love every product I have purchased. Thanks.

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hi Jane,

Thanks for your effort in writing a review on our skip-the-month option and selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Texas
1 review
0 helpful votes
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Best Athletic Wear hands down
April 1, 2020

Everything about Fabletics is amazing! I don't wear or buy any other brand!

Date of experience: April 1, 2020
Pennsylvania
2 reviews
0 helpful votes
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Good workout clothes
April 1, 2020

All ok ordered online arrived in a timely manner. Clothes cute can't wait to wear

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Rosemary,

Wow! Thanks for writing a review! We're glad to hear that your package was delivered on time! We hope you like your items! Have a great day!

Best,
Nelle

Maryland
1 review
0 helpful votes
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Fabletics Review
April 1, 2020

I understand the business concept of electing to buy or opting out each month, however I don't see a lot of pieces clothes that I like for an affordable price. I purchase a handful of pieces per year, maybe less. The quality of thieir clothes is great! I have no issues with the shipping process, either.

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Maria,

Thanks for writing a detailed review! We're happy to hear you're satisfied with our shipping and the quality of our products! Apologies if you find our selections limited. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.

Best,
Nelle

District of Columbia
1 review
0 helpful votes
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Comfy and colorful
April 1, 2020

Fabletics always gets my order to me quickly and I can easily skip my month. Price is very reasonable when you compare to other companies.

Date of experience: April 1, 2020
Cole N. Fabletics Rep
over a year old

Hello Meg,

Wow! Thanks for the great feedback! We're glad to hear your order comes quickly! We always make sure to make beautiful and quality items at a very affordable price just for you! We always try to keep our pricing as reasonable as we can for our dear members!

Best,
Nelle

Tennessee
1 review
0 helpful votes
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Refused to refund my mother
June 12, 2020

We went into the Nashville physical location and the card readers were "having issues". My mother ended up being charged 3 times for her purchases. The moment was clearly withdrawn from her account NOT a hold like Fabletics keeps saying.

Date of experience: April 1, 2020
GB
1 review
0 helpful votes
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It's a scam
June 12, 2020

Be careful when you order. You may be opted in to the £44 a month vip service and when you query it. They won't refund you.

Date of experience: March 30, 2020
Cole N. Fabletics Rep
over a year old

Hello Tracy,

Thank you for writing a review! We appreciate the feedback you shared. We will be contacting you within 24-48 hours to assist you further.

Best,
Dean

Georgia
1 review
0 helpful votes
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Worst company ever!
June 12, 2020

I joined a few years ago and have been disappointed over and over again. The website experience is terrible. Even if you have built up credits (which I do) you can't use them at the same time. It caps the amount at what the credit would be. So, i have $450 worth of credits, but I can only use $49.95 at a time. If I go over that amount in one order, I have to pay the difference... assanine.
The chat feature is not worth your time. I have asked numerous questions, just to get generic answers that don't help. Then the chat ends. Calling the 1-800 number is even worse.
Don't try to return the items if they don't fit, it takes weeks to get them to you in the first place, but returning them, forget it!
The overall quality was pretty good, I liked the items I got, however it is not worth the hassle or the pain to get them.

Date of experience: March 26, 2020
Cole N. Fabletics Rep
over a year old

Hello Abi,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Canada
1 review
0 helpful votes
Follow Alexandra T.
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A little while ago I bought two pairs of leggings from Fabletics after hearing some good reviews. I did not like what I recieved. They fit weird and the material was not comfortable. I was going to return them but I found out that because of international shipping it was barely worth my money to send them back. Recently, I noticed that I have been being charged monthly on top of the price I paid for the two pairs of leggings. From my understanding, Fabletics worked on either a subscription basis OR just buying what you want and I was under the impression that I could buy my two pairs of leggings without paying a monthly subscription. The website was so confusing that not only did I miss this detail when purchasing the leggings but I was still confused going back to check to see if I just missed something. I tried contacting customer service 3 times and each time they were absolutely no help! I am convinced that Fabletics is a scam just to con you into spending money based on how confusing their site is and how unhelpful their staff is. I still don't have a solution because I can't cancel my subscription without losing the money I spent on two months subscription even though I didn't use my credits so buy anything and I don't want to use those credits to buy poor quality clothes that don't fit me.

Date of experience: March 22, 2020
Cole N. Fabletics Rep
over a year old

Hello Alexandra,

Thank you for sharing your feedback! We are sorry to hear you ran into some sizing issues and if you're thinking of going away! We value your business with Fabletics! Our Member Services team will be contacting you shortly to assist you further.

Best,
Nelle

Pennsylvania
1 review
2 helpful votes
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FRAUD
April 21, 2020

THIS COMPANY IS FRAUD. THEY TOOK $50 FROM MY ACCOUNT EACH MONTH WITHOUT ME KNOWING. THEY MESSED UP MY ORDER EVERY TIME I PURCHASED. VERY UNPROFESSIONAL EACH TIME, AS THEY HUNG UP ON ME OR KEPT PUTTING MONEY BACK INTO MY STORE CREDIT AND AGAIN, WHEN I WOULD ORDER; THE ORDER WOULD NOT DELIVER TO ME. THEY SAID IT WAS DELIVERED, AS I HAVE PROOF THE STATUS ONLY SAID "SHIPPED" AND NOT "DELIVERED". IT WAS A REPETITIVE PROCESS THATS BEEN GOING ON FOR MONTHS. I DO NO RECOMMEND THIS COMPANY. VERY VERY UNPROFESSIONAL THAT WILL RIP YOU FROM YOUR TIME AND MONEY.

Date of experience: March 22, 2020
Cole N. Fabletics Rep
over a year old

Hello,

Thank you for bringing this to our attention! Our deepest apologies for the negative experience you've encountered! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Colorado
1 review
16 helpful votes
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Was SOOO excited to try on my new leggings but was instantly disappointed. They are see-through! Bought the high waisted power hold in black. Total disappointment. Plus they're so itchy! I'll never wear these. =( Was expecting to literally live in these based on the Fabletics commercials. WORST. Didn't even try on my second pair. For this quality I'll stick to Ross or Amazon and NOT have to deal with monthly membership "skips" or charges! Boo.

Date of experience: March 19, 2020
Cole N. Fabletics Rep
over a year old

Hello Lindsey,

Thank you for writing a review! Our sincere apologies if you ran into some quality issues! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.

Best Regards,
Nelle