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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered 5 items from Fabletics for the first time. 1 of the items was sent in a completely wrong size, despite me double checking I had ordered the correct one. I also wasn't notified that 3 of the items would be final sale, which is annoying. That should be more transparent, since I don't believe I bought from the sales section.
I gave this 2 stars because they were good about still giving me back my refund. However, I still haven't received it and it will be 2 weeks. Online support says to expect another 2 weeks until I receive my money back.
In short, I think Fabletics has some good products but a bad system. Consistency and speed of refunds would be more appreciated.
I'm a little unhappy with the fit. I am within the measurements on the size chart but my leggings roll down at the waist no matter how I move. It's pretty upsetting
Hello Shawn,
Thank you for bringing this to our attention! We are sorry to hear that you ran into some sizing issues! Your feedback is important, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I love everything I have purchased but it is a bit sad when I go back and items are out or there is a very vague variety of tops. It seems like items that run out are gone from the inventory.
The quality is above average as well as prices. Nevertheless, I always ready to pay for good quality and timely support responses.
Hello Hiley,
Wow! Thanks for writing a review! We're happy to hear that you're satisfied with our products and services! We will make sure to continuously create products with the highest quality at a very reasonable price! Thanks for doing business with us!
Best,
Nelle
Fabletics charged me $49.95 when I didn't even have any membership with them and refused to give me my money back, but gave me store credit. And $10 off, I didn't want store credit obviously after I was charged $50 for something I didn't even have. They claim that can't give you a refund on your money but give you store credit. This site is bull$#*!. I never had a problem in the past but they are not a trustworthy company and I will never buy things from them again. Stay away from this company they will take your money if you have a card on file and then give you store credit for what they took. No refunds made by this company. This company is a $#*!ing scam.
If the product was any good they wouldn't need to scam you into a reoccurring subscription. Do not purchase unless you want to pay $50 per month for leggings for life.
Hello Josephine,
Thank you for writing a review! We're sorry to hear you disliked the VIP Membership! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
WARNING! Do not ever sign up for Fabletics VIP membership. They claim it is free, but every month you do not buy something from the site, you get charged 49.95. It went unnoticed on my statement as I barely use that card (this portion is my fault for not catching it sooner). Shame on you Kate Hudson, what a scam! I thought you were a decent person, but clearly you are shady AF.
Hello Kelly,
Thank you for writing a review! We're sorry to hear you disliked the VIP Membership! We value your feedback, so our Member Services team will be contacting you shortly to assist you further.
Best,
Nelle
Some have called it a scam. I won't go that far but I also won't maintain my subscription. Never received the monthly email reminder about the monthly purchase or skip. Like most people, I do not purchase every month, nor do I live on the website. I did get the email that they charged me for the month (would have skipped). After trying to go through the chat function which was useless, I called. The automated system just to get to a live person is a nightmare, and the actually person that I finally got to was extremely unhelpful. Cancelled my subscription immediately. Will end up eating that $50 but at least it'll never happen again.
Hello Kim,
We sincerely appreciate the feedback you shared! We're sorry if you're happy with us! We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I don't usually write reviews, but Fabletics is SO SO bad that I just have too. After finally getting out of that absolutely scandalous "VIP" membership, I tried to order something to get rid of those ridiculous "members credits" they charge you every month (£49!). The screen showed me a total price price of £5 for my item, I continued with the payment and I end up being charged £42! AND I still have the members credits! SHOWING A TOTAL PRICE AND CHARGING ANOTHER IS ILLEGAL. On top of that the customer service is useless beyond reason, I don't even think it is real people, most likely bots or something. AND on top of everything else, the quality is absolute RUBBISH. Overpriced rubbish.
Hello Tifenn,
Thank you for bringing this to our attention! We're sorry to hear that you're not pleased with our prices and if you disliked the VIP Membership! We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
After less than 2 months of owning a pair of Fabletics leggings for strictly yoga, they tore at the seam creating a hole and run up the back. I only wash the leggings and allow them to air dry to avoid unnecessary wear and tear. When I contacted customer service, they blamed me! For a company all about quality at a good price I am shocked at their response.
Hello Megan,
Thank you for writing a review! We're sorry to hear you ran into some quality issues and if you're not pleased with our customer service! We deeply value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I ordered eight pairs of leggings for my daughter-in-law. We used the VIP subscription, nowhere did the site mention a $49.95 monthly fee. If it had, I would never have agreed to it. Then, not only did they charge me the $49.95, THEY DOUBLED IT! I called, spoke to someone that I could barely hear or understand, she refused to refund any of the charges. I will be disputing these charges with my credit card company. DO NOT ORDER FRON FABLETICS! Complete scam!
Hello Wendy,
Thank you for writing a review! Our sincere apologies if you disliked the VIP Membership. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I live in the mountains near Vail, CO. When I do take the risk of driving to Denver, I always stop in to the Cherry Creek store. They are very bright, product saavy and it is always fun to go there. I also get in and out quickly so I can drive back up the mountain to Vail.
Hello Candis,
Wow! Thank you so much for sharing your wonderful experience with us! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Don't forget to drive safely! Take care always and have a wonderful day!
Best,
Nelle
Got my order on time and the quality of the pants I ordered is great.
Cozy & comfy but has pilled a bit after one wash! But it is super comfy & I would recommend it to friends
Hello Betsy,
Thanks for writing a review! We're happy to hear that you're comfortable with your items! Apologies for a little trouble with the fabric! We value you as a member and we'd like to make it up to you. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Dealing with the Fabletics website has been great. Customer Service is always helpful and I totally like the deals! Looking forward to a future of more fun patterns and put together outfits!
Very helpful! He was kind and understanding. Ok I'm just trying to make this 50 characters now. Thanks
When I tried to unsubscribe, I was given the hard sell. It was disappointing and frustrating.
Hello Sue,
Thank you for bringing this to our attention! We are sorry to hear that you have a hard time canceling your account. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.
Best,
Nelle
Horrible! I have to contact this company again, I just went to the bank and after I realized that they were taking money from my account for being a "VIP" ($45.00 a month") member to which there are absolutely no perks attached! It's just taken out! When you made the 2 for $25 order. Please be very careful. Now I take another look just this week and realize it's been going on since 2018! My refund was alittle over $200.00
You do the math. That clothe speak for themselves, shame on them for feeling the need to scam consumers. Extremely disappointing. Never EVER again.!
Hello Yvette,
We sincerely appreciate the feedback you shared. Our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
I've always been a loyal customer of fabletics but being a VIP member has it's pros and cons. I tend to buy when I know I have credit in store for paying monthly and I tend to buy things I don't need. The quality of their products are really sublime and their customer service is terrific. I have no complains.
Hello Ana,
Wow! Thanks for writing a review! We're glad to hear that your sweater fits perfectly! Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Nelle
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!


Hello Ariana,
Thank you for bringing this concern to our attention! We're sorry if you ran into some sizing issues and if you haven't received your refund yet. We sincerely value your business with us! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle