Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
grey stargrey stargrey stargrey stargrey star

Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Minnesota
1 review
1 helpful vote
Follow Ariana R.
Unfollow Ariana R.
Share Review
Report Review

I ordered 5 items from Fabletics for the first time. 1 of the items was sent in a completely wrong size, despite me double checking I had ordered the correct one. I also wasn't notified that 3 of the items would be final sale, which is annoying. That should be more transparent, since I don't believe I bought from the sales section.

I gave this 2 stars because they were good about still giving me back my refund. However, I still haven't received it and it will be 2 weeks. Online support says to expect another 2 weeks until I receive my money back.

In short, I think Fabletics has some good products but a bad system. Consistency and speed of refunds would be more appreciated.

Date of experience: March 17, 2020
Cole N. Fabletics Rep
over a year old

Hello Ariana,

Thank you for bringing this concern to our attention! We're sorry if you ran into some sizing issues and if you haven't received your refund yet. We sincerely value your business with us! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Pennsylvania
1 review
0 helpful votes
Follow Shawn N.
Unfollow Shawn N.
Share Review
Report Review

Leggings roll down
April 14, 2020

I'm a little unhappy with the fit. I am within the measurements on the size chart but my leggings roll down at the waist no matter how I move. It's pretty upsetting

Date of experience: March 15, 2020
Cole N. Fabletics Rep
over a year old

Hello Shawn,

Thank you for bringing this to our attention! We are sorry to hear that you ran into some sizing issues! Your feedback is important, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Illinois
1 review
0 helpful votes
Follow Ana S.
Unfollow Ana S.
Share Review
Report Review

Fab Review
March 14, 2020

I love everything I have purchased but it is a bit sad when I go back and items are out or there is a very vague variety of tops. It seems like items that run out are gone from the inventory.

Date of experience: March 14, 2020
RU
44 reviews
190 helpful votes
Follow Hiley P.
Unfollow Hiley P.
Share Review
Report Review

Helpful support.
March 14, 2020

The quality is above average as well as prices. Nevertheless, I always ready to pay for good quality and timely support responses.

Date of experience: March 13, 2020
Cole N. Fabletics Rep
over a year old

Hello Hiley,

Wow! Thanks for writing a review! We're happy to hear that you're satisfied with our products and services! We will make sure to continuously create products with the highest quality at a very reasonable price! Thanks for doing business with us!

Best,
Nelle

Wisconsin
1 review
0 helpful votes
Follow J G.
Unfollow J G.
Share Review
Report Review

Scammers
April 9, 2020

Fabletics charged me $49.95 when I didn't even have any membership with them and refused to give me my money back, but gave me store credit. And $10 off, I didn't want store credit obviously after I was charged $50 for something I didn't even have. They claim that can't give you a refund on your money but give you store credit. This site is bull$#*!. I never had a problem in the past but they are not a trustworthy company and I will never buy things from them again. Stay away from this company they will take your money if you have a card on file and then give you store credit for what they took. No refunds made by this company. This company is a $#*!ing scam.

Date of experience: March 10, 2020
Virginia
1 review
1 helpful vote
Follow Josephine B.
Unfollow Josephine B.
Share Review
Report Review

Scam
April 9, 2020

If the product was any good they wouldn't need to scam you into a reoccurring subscription. Do not purchase unless you want to pay $50 per month for leggings for life.

Date of experience: March 10, 2020
Cole N. Fabletics Rep
over a year old

Hello Josephine,

Thank you for writing a review! We're sorry to hear you disliked the VIP Membership! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Illinois
1 review
10 helpful votes
Follow K F.
Unfollow K F.
Share Review
Report Review

SCAM!
April 9, 2020

WARNING! Do not ever sign up for Fabletics VIP membership. They claim it is free, but every month you do not buy something from the site, you get charged 49.95. It went unnoticed on my statement as I barely use that card (this portion is my fault for not catching it sooner). Shame on you Kate Hudson, what a scam! I thought you were a decent person, but clearly you are shady AF.

Date of experience: March 9, 2020
Nelle P. Fabletics Rep
over a year old

Hello Kelly,

Thank you for writing a review! We're sorry to hear you disliked the VIP Membership! We value your feedback, so our Member Services team will be contacting you shortly to assist you further.

Best,
Nelle

Arizona
1 review
1 helpful vote
Follow Kim H.
Unfollow Kim H.
Share Review
Report Review

Some have called it a scam. I won't go that far but I also won't maintain my subscription. Never received the monthly email reminder about the monthly purchase or skip. Like most people, I do not purchase every month, nor do I live on the website. I did get the email that they charged me for the month (would have skipped). After trying to go through the chat function which was useless, I called. The automated system just to get to a live person is a nightmare, and the actually person that I finally got to was extremely unhelpful. Cancelled my subscription immediately. Will end up eating that $50 but at least it'll never happen again.

Date of experience: March 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Kim,

We sincerely appreciate the feedback you shared! We're sorry if you're happy with us! We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

GB
1 review
6 helpful votes
Follow Tifenn P.
Unfollow Tifenn P.
Share Review
Report Review

I don't usually write reviews, but Fabletics is SO SO bad that I just have too. After finally getting out of that absolutely scandalous "VIP" membership, I tried to order something to get rid of those ridiculous "members credits" they charge you every month (£49!). The screen showed me a total price price of £5 for my item, I continued with the payment and I end up being charged £42! AND I still have the members credits! SHOWING A TOTAL PRICE AND CHARGING ANOTHER IS ILLEGAL. On top of that the customer service is useless beyond reason, I don't even think it is real people, most likely bots or something. AND on top of everything else, the quality is absolute RUBBISH. Overpriced rubbish.

Date of experience: March 9, 2020
Cole N. Fabletics Rep
over a year old

Hello Tifenn,

Thank you for bringing this to our attention! We're sorry to hear that you're not pleased with our prices and if you disliked the VIP Membership! We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Colorado
1 review
24 helpful votes
Follow Megan F.
Unfollow Megan F.
Share Review
Report Review

After less than 2 months of owning a pair of Fabletics leggings for strictly yoga, they tore at the seam creating a hole and run up the back. I only wash the leggings and allow them to air dry to avoid unnecessary wear and tear. When I contacted customer service, they blamed me! For a company all about quality at a good price I am shocked at their response.

Date of experience: March 7, 2020
Cole N. Fabletics Rep
over a year old

Hello Megan,

Thank you for writing a review! We're sorry to hear you ran into some quality issues and if you're not pleased with our customer service! We deeply value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Michigan
1 review
8 helpful votes
Follow Wendy B.
Unfollow Wendy B.
Share Review
Report Review

I ordered eight pairs of leggings for my daughter-in-law. We used the VIP subscription, nowhere did the site mention a $49.95 monthly fee. If it had, I would never have agreed to it. Then, not only did they charge me the $49.95, THEY DOUBLED IT! I called, spoke to someone that I could barely hear or understand, she refused to refund any of the charges. I will be disputing these charges with my credit card company. DO NOT ORDER FRON FABLETICS! Complete scam!

Date of experience: March 5, 2020
Cole N. Fabletics Rep
over a year old

Hello Wendy,

Thank you for writing a review! Our sincere apologies if you disliked the VIP Membership. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

California
2 reviews
0 helpful votes
Follow Candis O.
Unfollow Candis O.
Share Review
Report Review

I live in the mountains near Vail, CO. When I do take the risk of driving to Denver, I always stop in to the Cherry Creek store. They are very bright, product saavy and it is always fun to go there. I also get in and out quickly so I can drive back up the mountain to Vail.

Date of experience: March 5, 2020
Cole N. Fabletics Rep
over a year old

Hello Candis,

Wow! Thank you so much for sharing your wonderful experience with us! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Don't forget to drive safely! Take care always and have a wonderful day!

Best,
Nelle

Tennessee
1 review
0 helpful votes
Follow Jessica U.
Unfollow Jessica U.
Share Review
Report Review

Great
March 5, 2020

Got my order on time and the quality of the pants I ordered is great.

Date of experience: March 5, 2020
Massachusetts
1 review
0 helpful votes
Follow Betsy F.
Unfollow Betsy F.
Share Review
Report Review

Weekend 2piece set
March 5, 2020

Cozy & comfy but has pilled a bit after one wash! But it is super comfy & I would recommend it to friends

Date of experience: March 4, 2020
Nelle P. Fabletics Rep
over a year old

Hello Betsy,

Thanks for writing a review! We're happy to hear that you're comfortable with your items! Apologies for a little trouble with the fabric! We value you as a member and we'd like to make it up to you. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Pennsylvania
1 review
0 helpful votes
Follow Eve J.
Unfollow Eve J.
Share Review
Report Review

So pleased with the quality
March 4, 2020

Dealing with the Fabletics website has been great. Customer Service is always helpful and I totally like the deals! Looking forward to a future of more fun patterns and put together outfits!

Date of experience: March 4, 2020
Massachusetts
1 review
0 helpful votes
Follow Christen I.
Unfollow Christen I.
Share Review
Report Review

Very good!
March 4, 2020

Very helpful! He was kind and understanding. Ok I'm just trying to make this 50 characters now. Thanks

Date of experience: March 4, 2020
New Jersey
1 review
0 helpful votes
Follow Sue Y.
Unfollow Sue Y.
Share Review
Report Review

Unsubscribing
April 3, 2020

When I tried to unsubscribe, I was given the hard sell. It was disappointing and frustrating.

Date of experience: March 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Sue,

Thank you for bringing this to our attention! We are sorry to hear that you have a hard time canceling your account. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.

Best,
Nelle

New Jersey
3 reviews
3 helpful votes
Follow Yvette V.
Unfollow Yvette V.
Share Review
Report Review

Work out tights
April 3, 2020

Horrible! I have to contact this company again, I just went to the bank and after I realized that they were taking money from my account for being a "VIP" ($45.00 a month") member to which there are absolutely no perks attached! It's just taken out! When you made the 2 for $25 order. Please be very careful. Now I take another look just this week and realize it's been going on since 2018! My refund was alittle over $200.00
You do the math. That clothe speak for themselves, shame on them for feeling the need to scam consumers. Extremely disappointing. Never EVER again.!

Date of experience: March 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Yvette,

We sincerely appreciate the feedback you shared. Our Member Services team will be contacting you within 48 hours to assist you further.

Best,
Nelle

New York
1 review
0 helpful votes
Follow Betina P.
Unfollow Betina P.
Share Review
Report Review

Happy but unhappy
April 3, 2020

I've always been a loyal customer of fabletics but being a VIP member has it's pros and cons. I tend to buy when I know I have credit in store for paying monthly and I tend to buy things I don't need. The quality of their products are really sublime and their customer service is terrific. I have no complains.

Date of experience: March 4, 2020
Missouri
1 review
0 helpful votes
Follow Ana H.
Unfollow Ana H.
Share Review
Report Review

Sweater
March 4, 2020

Fits perfectly and great for winter to spring weather.

Date of experience: March 4, 2020
Cole N. Fabletics Rep
over a year old

Hello Ana,

Wow! Thanks for writing a review! We're glad to hear that your sweater fits perfectly! Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Nelle