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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Excellent customer service, easy purchase, quick delivery
Not a fan of my money being taken from me and then when things are on sale I'm not allowed to use the money they already took from me to get the discount you have to spend even more money. Doesn't seem right
I purchased 1 bottom from this company, I enrolled myself into the trap of automated monthly payments and after I received the pants literally the same day I wore them the stripe on the side of my pant started to tear. I'm a small girl 5'6 - 115 lbs - I called the company and tried to get them exchanged and it was a completely disaster that ended up me having to keep the pants. I then cancelled my enrollment never thinking twice. 1 month later I notice their still withdrawing the fee I called and was unable to get in touch w a live rep, I email and nothing. 5 months later they were still taking out the fee. I disputed it with my bank, $548.00 later! The bank recvd a letter stating I gave permission which was true but I cancelled it in writing and and by phone and no one ever responded. This became one of the hardest most time consuming things I've done. My bank went bank and forth w me and Fabletics and after all that, they where unable to get them to refund me my money! I looked up reviews and sure enough this comp is infamous for doing this. Besides the clothing being cheap quality Her company is a theif.
Hello Dayana,
Thank you for writing a review! We're sorry to hear about your experience. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
True to size, on-trend, and the quality is really nice. This jacket is warm, and cozy!
Hello Angie,
Awesome! We're happy to hear you're satisfied with the quality of our products and everything fits perfectly! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
I PERSONALLY CANCELLED MY ACCOUNT IN SEPT 2019. CLOSED PERMANTLY. FABLETICS THEN ALLOWED SOMEONE FROM A DIFFERENT STATE TO ILLEGALLY ORDER AND SHIP OVER 700.00 WORTH OF MECHANDISE. THEY ACKNOWLEDGED IT WAS THEIR FAULT AND THEY ARE FIGHTING TO GIVE ME MY MONEY BACK.
Hello Holly,
Thank you for writing a review! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I enrolled in the vip service, cancelled and still charged
Hello David,
We appreciate the feedback you shared. Our Member Services team will reach out to you shortly to assist you further.
Best,
Nelle
I returned a damaged pair of pants. Fabletics never sent my replacement. After calling and emailing I still never received the pants. I basically gave Fabletics $50 for nothing!
It's so easy to place orders and return the items for exchange (if any). So many styles to choose from. Love Fabletics!
Hello Anelita,
Wow! Thanks for sharing your wonderful shopping experience with us! We're happy to hear that you're satisfied with our products and services! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
It was very good. That's it. Today is March 1st. It is a little difficult to remember details before Thanksgiving and Christmas.
Hello Lydia,
Thanks for writing a review! Apologies for a little trouble! Your feedback is important and we'd like to make things right! Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
Whether you're putting your subscription on pause or putting fab wear in your cart the customer service team is incredibly helpful. Outside of the sites UI/UX and unlimited selection of gym fit, I believe the customer service experience is what stands out the most... to me at least :)
Amazing panties! Don't roll up if they are right size and they are incredibly comfortable. I have 7 for seven days of the week they are great under work outfits because they don't show lines. Not a great fan of the thong style tho.
Hello Bhavana,
Awesome! We're so happy to hear that you're satisfied with the quality of our products and services! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
My last purchase was all based on feel. The materials are so soft and buttery. Even after washing they are still soft and comfortable.
Hello Debbie,
Wow! Great to know that your products are still soft and comfortable even after washing! Rest assured that we will continue providing unique, new styles and high-quality products for members like you. Thank you so much for sharing this wonderful feedback with other members!
Best,
Nelle
Like the way they fit for the plus size women. Lots of room and look great on.
Hello Ada,
Great! We appreciate you writing positive feedback! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Enjoy your purchase!
Best,
Nelle
They had a pair of leggings listed for a price on their website but when you added it to cart it almost doubled. Chatted with fabletics team members, sent time stamped pictures proving that the price I said was listed yet they refused to honor it. I worked retail for ten years, when the company makes a mistake they're supposed to honor their mistake. Cancelled my membership right then. Obviously this company doesn't appreciate individual buyers since they've gotten bigger over the years.
Hello Chelsea,
Thank you for writing a review! We're sorry to hear about your experience with us! Your feedback is important and we'd like to make it up to you. Our Member Services team will be sending you an email to assist you further.
Best Regards,
Nelle
She was very helpful in finding the last pair of leggings in
My size. It was misplaced and she looked everywhere for it. Found my bra size too. She checked me out. Super sweet gal.
Hello Theresa,
Amazing! We sincerely appreciate you sharing your wonderful experience with our Member Services team! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Have a wonderful day!
Best,
Nelle
Hello Asia,
Wow! We appreciate you sharing your wonderful shopping experience with Fabletics! We're glad to hear you're satisfied with your leggings! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
Hello Dana,
Wow! Thank you so much for sharing your wonderful experience with our store associates! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
I notified your company numerous times to cancel you keep billing me. And I have made a purchase recently.
Hello Dee,
Thank you for sharing your feedback! We're sad to hear that you're thinking of canceling your membership with us! We value you as a member, so our Member Services team will be contacting you shortly to assist your further with your concern.
Best,
Nelle
Excellent quality merchandise. Easy to navigate shopping experience. Some inconsistencies in sizing.
Hello Andrea,
Thank you for writing a review! We are glad to hear that you had an easy shopping experience with us. Apologies if you find our sizing inconsistent. Your feedback is important, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Great quality and fit. I only buy my work clothing from Fabletics. Never disappointed!
Hello Greta,
Thank you for writing positive feedback! We're so glad to hear that you're satisfied with the quality of our products and everything fits well! We always want to create unique designs, new styles, and high-quality products for our valued members like you!
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carolyn,
Great! We're happy to hear that you're satisfied with your first shopping experience with Fabletics and your order was delivered quickly! We appreciate you doing business with us. Have a great day!
Best,
Nelle