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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Love the sports bras and leggings go Everything I have ordered has been good quality. My husband likes the golf pants
The material is solid and I'm not disappointed in the majority of my purchases. My issue is with the increased cost of the member. Almost $70/month. When I started it was under $50. This makes no sense because a member credit (which is $70) is then compared to the purchase price which is often less than that cost. I had to cancel because of that. There is absolutely no incentive to be a member. I will continue to purchase products in the future once in awhile but the fact that the membership makes no sense led me to cancel
I ordered and was very very very very disappointed. Fit was awful, and the quality of product/fabric was awful.
Hello Annalisa,
We're truly sorry to hear that your order didn't meet your expectations, especially regarding the fit and quality of the fabric. We understand how disappointing it is to look forward to something and then feel let down. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
The clothes are okay, I guess. One of the shirts I ordered is itchy, the sweats I have need to be shaved because they have little fuzzies all over them from the material wearing (I've only had them for a couple months), and my fav bodysuit also has these little fuzzies all over it too. I am most likely going to just go cancel my subscription.
Hello Takiya,
Thank you for your honest feedback. We're truly sorry to hear that some of the items haven't met your expectations, especially with the itchiness of the shirt and the fuzziness on your sweats and bodysuit after only a few months. We understand how frustrating it is when favorite items don't hold up as you'd hope. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Best customer service experience Both on the phone and in person it is the easiest experience I've ever had.
The girl was very helpful in the store, showing me different styles and placing an order for me that would be delivered to my home.
I did not receive my pants in the mail and I never got a refund. Not the happiest about have been waiting over a month for them to come in.
Hello Aj,
Thank you for writing us a review. We're so sorry to hear you haven't received your pants and that you've been waiting over a month without a refund—that's incredibly frustrating, and we completely understand your disappointment. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The colors were different from the ones online and I got 3 pairs of leggings same model and sizes but one of them was bigger and longer even though it was supposed to be same size, I think it was wrongly labeled.
Hello Lucy,
We're sorry the colors didn't match what was shown online and that one pair of leggings arrived with a noticeably different fit despite being labeled the same size. We understand how disappointing that is, especially when you expected consistency across all three pairs. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
They leggings are just okay. They keep folding and falling down. I don't think I got a right size, maybe?
The softest, buttery feel of leggings I have ever worn. Excellent customer service.
Easy cancellation.
Easy ordering
The products fit well. There was a little lag on the ship time, but Fabletics kept me informed and offered a coupon for my next purchase.
Love fabletics,, smooth material fits perfectly to size and they always have the best prices,, any item you purchase you will be satisfied with,,
Quality is horrible. Had high hopes for this brand. The quality felt worse than the leggings I bought on SHEIN. Good thing I bought at the discounted price.
Hello Amanda,
We're truly sorry to hear that the quality of our products didn't meet your expectations, especially compared to other brands. We understand how disappointing it is to invest in something and feel let down. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I purchased a few pairs of pants for summer weight wear. They are fantastic in a business and leisure setting.
Items fit perfect. Shipping is a little slow, but that's understandable. Returns are easy. Customer service is great. Highly recommend. Glad I was able to update my workout clothes for a great price.
Me and my friends are a reg customers of MOA store, all stuff are really friendly helpful and nice except the store manager she has a bad attitude and doesn't know how to deal with customers, she ahould learn from her stuff how to be nice with ppl, i have 3 incidents with her in 3 different days feel free to contact me@ *******076, last time i visited the store she was the one on the cashier and took my payment, The young pregnant lady and the tall black hair guy at the store they are an amazing ppl and make you really enjoy ur shopping experience and do their best to help yoy find the size if not they order it for you. Am not sure about the experience day but i visited the store i think twice in march and the incident happened on my last visit to the store
Hello Abeer,
Thank you so much for taking the time to share your experience with us. We truly appreciate your loyalty as a regular customer at our Mall of America store, and we're especially grateful that you took the time to recognize the kindness and dedication of our team members, including the young pregnant associate and the tall associate with black hair. That said, we're truly sorry to hear that your experience with the store manager did not meet the warm and welcoming standard you've come to expect. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Great product. Holds a lot of pieces. I was skeptical about the resistance, but it hold perfectly fine. Size was not an issue with airplane regulations.
The site or the app are easy to navigate and find all the items. Inventory was a bit low but I guess it's end of season and they have new drops.
I prefer my Fabletics leggings over other brands, which were much, much more expensive. I recommend Fabletics to everyone.
I was helped by a young lady who helped me exchange a shirt for size and also helped to picked out a hoodie
Disappointed- issues to stop subscription I can't get ahold of anybody - had to add a reminder every month to stop my monthly subscription
Hello Leticia,
We're truly sorry for the frustration you've experienced trying to stop your membership and for the difficulty reaching our Member Services Team. We understand how important it is to have a smooth and easy cancelation process, and we regret that wasn't your experience. We will send you a private message right away to address this promptly.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tara,
We're glad to hear you've been happy with most of your purchases. We also understand your concerns about the increased membership cost and how it affects the value of VIP credits. We appreciate your past support and hope you'll continue to enjoy our products whenever you choose to shop with us. We will also send you a private message right away to address this promptly.
Best,
Allison