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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I must say, I love all the fabletics designs. From their tops to their pants and dress. The fabric are amazing to keep you feeling tight and and ready for anything. You can wear them and feel free to exercise and play sports and most important to chase the kids around.
Better than LuLu & Gymshark to be honest the quality of their products top tier plus you cant beat their vip discount like become a member and you will see what im talking about!
The gym shorts are the best! The don pants are hit or miss. I bought 4 pairs of different colors in 30x30 size but the one color fits very big.
Awesome products for a good affordable price. I purchased some sports wear and the quality is excellent
Bought a pink sweater for mom. Service was great. Rep was very patient with us. End up using my credit. For a jacket. But I'm always taken care of. Everytime I visit the store.
They had amazing customer service! They answered every question I had and they were so kind! Will be coming back!
I love the scrub line, however I'm disappointed that you are charging your customers a tariff fee. I won't be ordering unless you remove that fee.
Front seem torn right in the middle of a volleyball game. Worst night ever. Will not be purchasing again from this company :/ very disappointed and embarrassed
Hello Hannah,
We're truly sorry to hear about your experience and how the front seam of your item tore during your volleyball game. We understand how frustrating that must have been, especially in the moment. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I didn't get my last order and they won't refund or reship! The stuff I have bought in the past is not great quality the tops have a really uncomfortable tag and when you take them off it rips;(
Hello Kay,
Thank you for writing us a review. We're really sorry to hear about your experience—not receiving your last order and then not getting the support you needed is incredibly frustrating, and we completely understand your disappointment. That's not the level of service we ever want to provide. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services team will reach out to you shortly to assist you further.
Best,
Chad
Pants purchased were sent to locker in my apartment building records indicate. I never received it.
$27 lost. No answer where the pants went..
Hello Marvin,
We're sorry you never received the pants that were marked as delivered to your apartment locker. We understand how upsetting it is to be left without answers and feel like\$27 just disappeared without support or resolution. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Every item I have ordered from Fabletics has been a perfect fit. Love the comfort & durability of your products.
Some items I bought seem to be great! The leggings for instance are thick and not see through. The zip up sports bras can be very tricky to zip up and get caught on the hook holder the 2 sides together. I loved the baggy off shoulder t shirt at first until it went through the wash and is now so small it's useless.
Hello Aimee,
We're sorry to hear that while some items met your expectations, others caused frustration, especially the sports bras being difficult to zip and the off-shoulder t-shirt shrinking after washing. We know how disappointing it is when pieces you were excited about don't hold up as expected. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
The products are great quality and fit perfectly. Order and delivery process is very simple to follow.
Why would you send me an email for a survey when I already unsubscribed I said don't send me anything yet you still did
Hello Anthony,
We're sorry you received a survey email after unsubscribing. We understand how frustrating it is to feel like your preferences weren't respected after clearly asking not to be contacted. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I love all the things I've ordered, from athletic wear to scrubs. I'm bummed that the membership price increased so much 🥴
I got several pair of shorts and shirts. The fit is great and the quality of material is wonderful. Everything fits true to size.
The store was busy. I had been standing in line for about five minutes, when another employee comes to the front to help the others standing and waiting. Then another one approaches, I am thinking she is going to help the next person in line instead she doesn't. The employee is rearranging clothing behind the desk which is fine until a different customer who looked drastically different from myself approaches the line and the employee addresses her and offers to help her and scan her items so she can purchase them, completely ignoring me and the other customers who had been standing there waiting patiently.
Hello Amber,
We're sorry you experienced unequal treatment while waiting in line, especially when others who arrived later were helped before you. We understand how upsetting and discouraging that is, particularly in a busy store where fairness and attentiveness should matter most. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Was signed up for membership w/o my knowledge. Having to call and cancel is very frustrating. Product is ok not worth the trouble.
Hello Patty,
Thank you for sharing your honest feedback with us. We completely understand how upsetting it can be to feel like you were signed up for a membership without your full knowledge or consent. At Fabletics, we strive to be as transparent and helpful as possible when it comes to our membership program, but we recognize that sometimes things can feel overwhelming or confusing, especially if the process wasn't clear from the start. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
From the inception, my feelings were one of surprise upon finding Fabletics, and then, realizing that it was a great find. From the very beginning, as I browsed your products and read descriptions of the fabrics, the mixture and the blendings. I found myself captivated as I've researched the entire site to see the variety provided. I became please even more so when I came back and noticed that you updated the product lines. One of the icings to your credit are the endorsements you've received from famous & influential individuals. After reviewing my orders which go back to February 2024. I think I have ordered something almost every month while creating more variety to my already diverse wardrobe. I am a Vietnam and Desert Storm Navy Veteran, who used to design clothing, while visiting various countries with the Navy, for my fellow sailors and myself while utilizing numerous tailor shops in various countries of Asia. I say this to say, that Iappreciate the vibe that your organization has created. I sense the extra flair of your clothing & want you to know that it reaches every age group which I'm sure your algorithm discloses. Keep up the good work.
The materials and designs are outstanding, and the overall quality of this product is exceptional. I unequivocally recommend it to everyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicole,
Thank you for writing us a review. We completely understand your frustration regarding the additional tax charge. We know unexpected charges can be disappointing, especially when they affect your decision to shop with us. We strive to provide value and transparency to all our members, and I understand how frustrating it can be. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad