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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Janet R.
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I need to call and find out about the credit.It was charge and I did use a credit but

Date of experience: July 15, 2023
Chad A. Fabletics Rep
over a year old

Hello Janet,

Thank you for taking the time to leave a review and your feedback about your credit is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Washington
1 review
0 helpful votes
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Availability
July 14, 2023

I love Fabletics is a brand. I love the way the products fit me. Unfortunately every time I find a style or color that I like and something my size is never available.

Date of experience: July 14, 2023
Chad A. Fabletics Rep
over a year old

Hello Adrian,

Thank you for taking the time to leave a review. We are very sad to know that the items in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Texas
1 review
0 helpful votes
Follow Adela T.
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Well made gear!
July 12, 2023

I've been a Fabletics member for several years. Easy to shop or not, you can easily skip a month! Garments have lasted many wears, workouts & washes. The styles stay competitive & contemporary, enough for others to take notice.

Date of experience: July 12, 2023
Chad A. Fabletics Rep
over a year old

Hello Adela,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Ohio
1 review
0 helpful votes
Follow Jackson G.
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I LOVE their men's shorts! I've ordered several now and they are great quality! The only downside is the super shady "deals" they've been advertising on TV and social media of 2 shorts for $24 or 70% off select articles of clothing. You really can get these deals, but only by agreeing to sign up for their VIP membership. I was told I can only cancel this membership over the phone (so a representative can try their hardest to get me to not cancel) and only AFTER my shipment arrives. Well my shipment took so long that my membership refreshed and I paid a whopping $60 for their membership! I couldn't cancel because I hadn't received my order yet! To be fair, I forgot to log into the website and hit "skip month" on the membership to avoid fees for that month. But after calling and not being granted a refund but successfully canceling my membership (after a decent amount of pushback from the representative) I was told that I have a member credit for that month's purchase worth $100! Turns out, though, that it can only be used if I sign back up to be a member. Super shady rules and regulations around this membership and these exclusive deals. Love your cloths Fabletics! Hate your business practices. For that, you get only 2 stars. What was supposed to be a $26 dollar order, turned into an $86 order and they knew exactly what they were doing. Not angry, just disappointed.

Date of experience: July 11, 2023
Chad A. Fabletics Rep
over a year old

Hello Jackson,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP program and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Washington
1 review
0 helpful votes
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I have received quality items from Fabletics but each month it's hard to find "skip this month" link. Also I've had months where o buy something and then still get charged $59 for a credit. Also there's no way to cancel subscription without calling. I mean no one shoild be buying new clothes every month. It's wasteful.

Date of experience: July 11, 2023
Chad A. Fabletics Rep
over a year old

Hello Anna,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our skip-the-month feature and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Idaho
1 review
0 helpful votes
Follow Ashley O.
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Not super easy to use.
July 11, 2023

I had an issue with customer support, something happens with my email address and the difficulty it took to both change it and to cancel the membership was horrible.

Date of experience: July 11, 2023
Chad A. Fabletics Rep
over a year old

Hello Ashley,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Ohio
1 review
5 helpful votes
Follow Pierre H.
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BEWARE VIP SCAMMMM!
July 11, 2023

Please be aware.after my purchase of a pair of shorts they automatically signed me up for the $60 a month VIP membership.my card was charged without my authorization and once I spoke to customer service they agreed to cancel and reimburse my money…well all they did was cancel the transaction but will not refund the $60. So when u see the cancellation you'll confuse it with an actual refund. This happened on 4 separate occasions.

Date of experience: July 11, 2023
Chad A. Fabletics Rep
over a year old

Hello Pierre,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP program and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Minnesota
2 reviews
0 helpful votes
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Nothing to get excited about.
July 11, 2023

I'm not interested in most of the trends offered on this site, and I'm actually fairly disappointed in the sports bras (general design and appearance). However, the VIP program is easy enough to navigate, so I just don't buy anything most months. The site is easy to navigate and purchases usually show up pretty quickly.

Date of experience: July 11, 2023
Chad A. Fabletics Rep
over a year old

Hello Cali,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

North Carolina
1 review
0 helpful votes
Follow Mark E.
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The Title Says It All. Realized I was being charged a $59.95 a month for a membership I never signed up for and this was my first time ordering. That is now way to get customers to return.

Date of experience: July 11, 2023
Chad A. Fabletics Rep
over a year old

Hello Mark,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Florida
1 review
0 helpful votes
Follow Adela B.
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Shorts and summer items
July 11, 2023

I love most but hard to difficult ordering the right size. I am in between XS and S

Date of experience: July 11, 2023
Chad A. Fabletics Rep
over a year old

Hello Adela,

Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our availability. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Australia
1 review
0 helpful votes
Follow Tish H.
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Fabletics scam
July 10, 2023

I have been waiting for a refund of about $400 dollars from Fabletics for goods not received. Fabletics refused to refund my bank card, even though it's the same card they were able to take money from. The only thing they would offer me is a cheque, even though I live in Australia. It's impossible for me to cash a foreign cheque here. It's been over two weeks of being told my issue has been escalated to a different team and someone will get back to me in 1-2 days and I still have not heard one thing about why they can't just refund my card?

This issue has been ongoing since April.

Be warned people, Fabletics will take your money and then refuse to offer you an acceptable refund method.

Date of experience: July 10, 2023
Chad A. Fabletics Rep
over a year old

Hello Tish,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with your refund. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Texas
2 reviews
5 helpful votes
Follow Gary H.
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It is near impossible to cancel a Fabletics account. I've been trying for TWO MONTHS. Cancelled it with PayPal. They used my CC directly. Cancel it AGAIN. Now contesting the charge with my CC company. Next step change my CC. PLEASE MAKE IT STOP!

Date of experience: July 9, 2023
Chad A. Fabletics Rep
over a year old

Hello Gary,

Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Texas
1 review
0 helpful votes
Follow Liz B.
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My cousin and I bought on the same day and accepted the membership, but our order never arrived and customer service said they couldn't do anything about it. DO NOT BUY, IT'S A SCAM.

Date of experience: July 6, 2023
Chad A. Fabletics Rep
over a year old

Hello Liz,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Illinois
1 review
1 helpful vote
Follow Jennifer H.
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Ordered a swimsuit. Many days later, was sent a pair of joggers in size medium, which I cannot wear. Went online and customer service is refusing a refund, despite the fact that I did not receive the item that I ordered - this is illegal.

Date of experience: July 4, 2023
Chad A. Fabletics Rep
over a year old

Hello Jennifer,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

South Carolina
1 review
3 helpful votes
Follow Michael O.
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Great photos, slick website, excellent marketing. I did feel tricked when I discovered the new customer price of $29.95 was only available if I committed to pay $59.95 a month for a year (>$600!) when all I need is one single pair of simple scrubs and just wanted to try out a new company. I will see how these look and if the quality is poor then it's back to FIGS for me!
I found them via TikTok - I've been burned before buying things I saw on TikTok but we shall see - I'll edit this review when I receive the products.

Date of experience: July 2, 2023
Chad A. Fabletics Rep
over a year old

Hello Michael,

Thank you for taking the time to leave a review and your feedback about our VIP program is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Texas
1 review
0 helpful votes
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Wrong order
July 2, 2023

Ordered 4 pairs of shorts from the fabletics online store and they sent me none of the correct shorts I had ordered from online (all the incorrect colors and sizes). Called customer service and the guy could not understand what was going on and was no help to the situation.

Date of experience: July 2, 2023
Chad A. Fabletics Rep
over a year old

Hello Kaleb,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Rhode Island
1 review
1 helpful vote
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Shipping
July 1, 2023

I love the products but shipping is a major issue. Waiting three weeks to receive merchandise in this day and age is completely unacceptable

Date of experience: July 1, 2023
Chad A. Fabletics Rep
over a year old

Hello Robert,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Texas
1 review
1 helpful vote
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Go Woke, Go Broke!
June 26, 2023

My family and friends do not give our money to companies that or woke and support the bs Lgbtq_+*^#}. When are you people going to learn.

Date of experience: June 25, 2023
District of Columbia
2 reviews
3 helpful votes
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Not worth the effort
June 25, 2023

I've had a few order problems and a lot of buggy issues with their website and chat functionality. Most recent problem was a package that not only shipped super late but never actually arrived. They "escalated" the issue and said to contact them again after two days. (Why this is I have no idea, if anything they should be reaching out to us with their resolution). End result was a denial and was told to contact the shipping company. I had already done that before contacting them in the first place. Shipping company says to talk to Fabletics. Absolute bull$#*! to be passed around and with how large of an order I made, they offered a $50 account credit to keep my membership. Missing Order was $300! Cancel your membership. There are plenty of other brands to choose from

Date of experience: June 25, 2023
Arizona
1 review
6 helpful votes
Follow A B.
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The member credits are wothless. You pay 59 and can not use that towards multiple items. You will end up spending 59 dollars for a 20 dollar sports bra. The outfits are limited. Once you order they will send a shipping notifcation and then let it sit for 2 weeks " waiting forr courier". Good luck getting someone to help on the chat. I tried 3 different times and sat waiting for assistance for 10 minutes. I do not recommend.

Date of experience: June 24, 2023