First off, I would like to say the quality of your clothes is great. I get a lot of compliments when I wear them especially the shorts. The most frustrating thing for me is the hoops you got to go through to actually get the deals that come through my texts. I will often get messages that say 70% off or whatever and then click on the link to find out that deal doesn't apply. When I get a sale text. I just want to be able to click on the link and see the sale price to quickly add to my cart. This has never been the case and I have talk to customer service several times. Very close to canceling my membership.

They advertise that you can purchase two bottoms/shorts for $24. In reality, it costs $84 because they will not fulfill your order unless you pay for the first month of their VIP membership as well ($60). This is misleading because they claim that you can cancel your membership anytime to avoid being charged, except if you manage to do this (you have to call customer service), they will also cancel the order you placed using your membership.

I would like it better if you made it easier to skip a month. Another company sends me at least one email a month giving me several days to skip. You make it very difficult to skip. You also make it difficult to quit. I feel that you are in it for the monthly fee I pay. The other company I have been with for years no problem but you are always a problem. I fell like you are stealing my money. Then what I can buy with my 60 dollars with my credit is mostly stuff that costs less again allowing you to steal my money. Be more consumer friendly. Honestly just an email each month would make a difference. Your products are pretty good love my exercise bras and my daughter liked what I got her too. If you don't have good service people will go elsewhere.

The VIP membership and the way they allow you to use your "credits" makes me crazy - and it's gotten worse over time. I've had an account with them long enough that it used to be a dollar for dollar system which makes so much more sense to me, but the company obviously didn't bank the kind of money they wanted to. Now they get the benefit of your monthly fee and then give you the *opportunity* to purchase clothing for the price of a member credit. Who cares if the dollar amount of the clothing is a fraction of the cost of that member credit. It's disgusting. The whole system is set up for their benefit in such an incredibly blatant way that it is obvious how stupid they think their target market is. And I'm not saying there aren't people that fall neatly into that category, I'm just insulted when I see it. The only reason I keep my account open is because I have "points" that if I don't use them I lose them and there's a lot of money (to me) there. I definitely fall into that group that has tried to cancel and somehow I'm still charged a monthly fee. I have three or four more credits to use and then I'm out of there.

My beef with the VIP membership doesn't change the fact that their leggings are my favorite and the only ones I buy consistently. I just hate the greedy aspect of the company. Oh, and their shipping takes forever!

Appalling service & no proper customer service - and they work with Evri which is the worst possible delivery and it's impossible to make a return (despite their & Evri's lies about this). Never ever use this company

Ordered my clothes for the first time from them & was extremely disappointed when the tracking said delivered and there wasn't anything on my porch. I waited 2 days and reached out to the some shipping company (they recommended to do that first) & never got a reply. Sat in their online chat to talk with someone about it & never got connected with an agent. Called customer service and the only thing they could do was store credit. I took it up with my cc company & will NEVER be ordering from this company again.

I've been a member of Fabletics since 2016. I'm finally canceling my membership now in 2023 and I couldn't be happier to be done with them. The clothes are ok quality, not worth the price tag. It's nice when your member credits build-up, but they do expire. You pay $59.95 a month for a credit. Often when you redeem your credits later, you're buying an item that's $40 by using your $59.95 credit. They're smart with marketing and calling it a member credit so you forget that you paid $59.95 for that credit. Again, the credits expire when you don't use them. I have had too many credits expire and got tired of wasting too much money and everything selling out too quickly. The quality and fit of the items is hit or miss. Some are good and some are ill-fitting/cheap. Celebrity collaborations have been lackluster lately. I'm glad to cancel and be done with them and put my money toward a better quality athletic company. I just placed my last order and used all my credits, then canceled the membership and had a celebration. Now they canceled my order the next day because my address changed from previous. So in the mean time, they can't hold my order items for me. So they're likely going to sell out while they process my address, which takes 48hrs. Then without any notification, the onus is on me to call them after the 48 hrs to reinstate my order, even though it's their own internal issue. OVER this company and over them having my hard earned $$. Won't be getting another dime from me! Gladly will take my business elsewhere!