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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I placed my order back on July 27,2023 and to date have never received it. The tracking number shows it shipped on August 1st. I called customer service several times and was lied to and mislead. Everytime it would be just enough time has not elapsed. Where is this order coming from, the moon? We are two weeks in and still no order and of course no real answers. No one ever offered to replace the order and expedite it to me. I will take my money elsewhere.
Put an order in and received an email that they canceled my order without telling me why.
Very unprofessional
I have spent over $2,000 the last 2 years with them
Very upset and will no longer support the brand
They lost a loyal customer and on top of that because of me they gained 20+ customers who also spent a lot
Needed the clothes for an upcoming vacation and they screwed me over
Hello Rishi,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
So very little seems to be in stock all the time. I have gone on the site all different times of day and different days of the week to no avail.
Need more things for reserved over 55 year olds.
Hello Rina,
Thank you for sharing your experience with the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Bought these shorts for my grandson. He absolutely loves them. He was very pleased with the quality and the speed of delivery
Hello Leslie,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Was very pleased with the products and service. Was disappointed that I was billed $59.99 for VIP enrollment that would have continued monthly had I not caught it the first month. I will take responsibility for not reading the fine print and acknowledge that Fabletics was very cooperative in allowing me to cancel and no longer be billed.
Hello Dan,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I love the products but hate the business model. I hate being treated like a kid and only able to skip the next month subscription on the first 4-5 days of the month. That is dumb. I am an adult and busy. It feels like I gotcha model.
In addition, it feels dumb to pay $59 dollars for a credit and most things are cheaper than that when you purchase them individually. Why do you advertise something for $15 or 1 member credit?
Again, the products are awesome but the model itself is limited and lacks benefit for me. Will cancel after this month.
Hello Aaron,
Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I got sucked in to the scam of buy a pair of scrubs for $30 when you sign up & you can cancel anytime. I get the scrubs and am billed an additional 60 shortly after. I assumed I didn't cancel on time, so I cancelled via the app and also sent a message stating I wanted to cancel my membership. A month later I saw I was charged again, but this time I called, and explained I had cancelled. The representative just told me I hadn't cancelled & I had to literally argue with the guy to get him to actually cancel my account, because he just straight up didn't want to cancel it. Seriously, this is a scam & I really think this needs to be thoroughly investigated.
Hello Amy,
Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Good quality for the most part. I had a bright pink shirt that stained my towels and other clothing because it kept losing its color despite being washed when it got sweaty and wet.
Hello Andres,
Thank you for sharing your experience with the shirt that you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
A pain to have to skip month. I've lost hundreds of dollars because they also have a time limit of when you can spend the cash you've already paid for. Not worth it
Hello Amber,
Thank you for sharing your experience in skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Not a big fan of the subscription style of purchasing items. Also the last few times they haven't sent a "heads up" email saying this is the last time to skip the month
Hello Alex,
Thank you for sharing your experience with our VIP program and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the clothing styles are tastefully done with true fit.
Hello Arlene,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing Fabletics. Have a great day!
Best,
Mary
Hello Alex,
Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I don't like the whole situation behind the VIP stuff but it's basically REQUIRED to have it to actually afford the clothing. Quality was really good I can't lie, I just really hate the whole VIP system
Hello Andrew,
Thank you for sharing your thoughts on the VIP membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Clothing was much larger than a typical S male size for me and so was not a good fit. Quality was just fine. It is immensely difficult to modify or cancel your subscription - wait times of over 100 people and 1000 minutes, but you CAN NOT cancel on your own. Has to be done through the service so it's not worth it, really is not worth it at all even for a one time discounted purchase.
Hello Jesse
Thank you for sharing your experience on the items we offer and we are sad that you canceled your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
All I've done is just order 2 shorts from fabletics. They paid themselves using my card every month up to 60 bucks. I had to cancel all my credit cards because of them. And I just found out that it was all because of VIP membership I didn't even ask for it. DO NOT USE THIS WEBSITE UNLESS YOU'RE WILLING TO LOSE YOUR MONEY FOR VIP MEMBERSHIP!
Hello Oguz,
It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I extremely upset and disappointed w/Lizzo. I purchased (2) bras-I never signed up for a Fabletics Membership... 1st. Payment $59.00 and next month $28.95... I don't even know what the membership was for. I paid for the bras and I never received any clothing... what a rip off-Thank you PayPal-I was totally refunded!
Hello Stephanie,
Thank you for sharing your experience with your order and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have been a Fabletics Partner for more than a year now and I couldn't be more happy with the product.
Hello Desiree,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at Fabletics!
Best,
Mary
Great clothes when I purchase them, but I get bombarded with emails non-stop.
Hello Alec,
Thank you for sharing your experience with our emails and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the fact that these are lined. Color looks great and best of all, the functionality. Their look allows you to wear them in and out of the gym.
Hello Tony,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a great experience with us in the future!
Best,
Mary
I buy 2 shorts, and when it was supposed to arrive at my address, I didn't got it
Hello Leonardo,
We are sorry to hear that you did not receive your order. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Godwin,
Thanks for writing honest feedback with our Member Services Team and the order you made online. We value your opinion and see it as an opportunity to learn and improve.
Best,
Mary