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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Every time I've ordered with Fabletics I receive my order quickly and the items look and feel great. I had a few items that were the wrong size, and the exchange process was quick and easy. Fabletics is my go to for athletic wear.
Hello Amber,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I love the quality of items I have purchased from Fabletics. They fit well and are very durable.
Hello Deborah,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
It's too difficult out to cancel membership. It should be a click of a button - not wait on a chat forever. I like the product but the shipping takes quite awhile. Also I feel like the member credits are not consistent. It shouldn't cost 1 member credit for a tiny tank top when it can also buy a bundle. I'm happy with the products but not loving the process, pricing or customer service.
Hello Amy,
It is with great regret that we received your feedback regarding our VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
All products from Fabletics are excellent. The one issue is the extremely slow shipping.
Hello Albert,
We appreciate the feedback you shared regarding our shipping policy. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I purchased the Fundamental II shorts for running. I was excited to fit into a smaller size and they fit great. The Miami Tide color is awesome!
Hello Albert,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
The products do have great quality but the inconsistent inventory availability, price increases and a mandatory made-up import tax really pushed me to cancel my membership.
Hello Alexandre,
We regretfully note that we received your feedback regarding the availability of our products. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Low quality items, really disappointing considering how expensive these products were. It's not SO bad with the sale price I got, but the regular price is insane for the crappy quality
Hello Alexis,
We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Never received my order. When contacted the company, I was told to contact the post office. Basically out of their hands.
Hello Autumn,
It is with great regret that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
You are paying for overpriced clothes made by cheap underpaid labor.
Hello Davis,
Thank you for sharing your experience with the prices of the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
DO NOT BUY FROM THIS COMPANY! My husband ordered some pants from them. The quality crap. We sent them back. The company was good about the return and did refund us the money. However, it's been 6 months since the purchase and today my husband found where they've been charging us $59.95 a month for a "membership fee" he didn't agree to. That's $640 that, in my opinion, they have stolen from us. After reading reviews I see we're not the only ones it's happening to.
Hello Pat,
Thank you for sharing your experience with our products and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Waste of my Money. Sizes were completely wrong. Could use any the items.
Hello Ann Marie,
We regretfully note that we received your feedback regarding the item that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further
Assistance.
Best,
Lia
I originally signed up for their VIP to take advantage of a sale that was going on. They made it sound like it would be an easy cancel if I wanted to go that route. After I received my first order, I attempted to cancel via the chat multiple times, but never got connected with a representative. So I called their customer service and waited over an hour. When I attempted to cancel I was instead given a credit and told it would be easier to just skip the charge each month if I didn't want it. So I agreed (stupidly). I can't afford the roughly $60/per month and can't seem to remember to log in between the first and the 5th of every month in order to skip. So I tried reaching back out to customer service, but waited for over an hour and couldn't get in touch with anyone. I don't have hours to wait on hold in order to cancel a membership. Therefore, I changed my credit card information and decided I'd call back when I actually have time to wait on hold. But when my credit card declined, someone went in and changed it back to my original information and charged it anyway. Now I am an hour and 30 minutes into waiting for a call back from costumer service (when it said there was a 10 minute wait) and still haven't heard from anyone. I have to leave for my part time job and probably won't be able to answer their call back now. This is absolutely ridiculous. I will NEVER support this company again. I've disputed the charge with my credit card company and would appreciate a call back so I can cancel this membership once and for all.
Hello Jamie,
It is with great regret that we received your feedback regarding the VIP program.You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
In order to take advantage of any of the advertised rates you're getting ads for, you need so sign up for a membership. They claim you can cancel any time; however, if you do, they will cancel all outstanding orders. In order to cancel you need to call them on the phone and a sales person will try to jump you through a bunch of hoops and make it difficult to cancel. Once you cancel they inform you that they're canceling any outstanding orders.
Hello Joseph,
Thank you for providing feedback about your experience with the membership. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
You just don't make enough clothes in my size. Like, it seems pretty obvious that you should sell BLACK workout shirts. But you haven't had any in stock for months. Do I want a hot pink workout shirt, or a lime green one? No. And neither does anyone else. That's why they are the only colors available. Solve your supply chain issues. Make some shirts in BLACK. Clearly the fact that they have been out of stock for three months shows that people want them? I feel like your company is all promise but cannot deliver.
Hello Shahir,
Thank you for sharing your experience with the availability of the items we offer. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
So comfy. Love all the fabletics wear. I bought some maternity wear for a friend. It is her most comfortable piece of clothing wear at this time. Only wish they had a little more of a selection for the maternity wear.
Hello Monica,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product availability. Our Member Services Team will contact you right away.
Best,
Allison
I've been ordering from Fabletics for years. The pants remain terrific, however, I've been disappointed with the shirts the last few I've ordered, either they are too short or then hang too low below my armpits. I have shirts that are still in good condition from years ago, these are my go to shirts. I think the newer shirts are lacking. I will continue to purchase my pants and sports bras but will be getting my shirts elsewhere.
Hello Andrea,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison
I got the largest size offered and still didn't fit. I was hoping for a sport bar comfortable enough to wear all the time. That's not what I got.
Hello Autumn,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Title pretty much explains the entire experience from shopping to not really understanding the credits to the clothes. Nothing great. Nothing terrible. Just meh across the board
Hello Adam,
Thank you for sharing your experience with our items and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I look for cute outfits and new releases and they're always out of my size or stuff sells out super fast.
Hello Amadita,
Thank you for sharing your experience with the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alicia,
We appreciate the feedback you shared regarding the options we have. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia