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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Never got what i ordered. I tried several times and finally gave up. Not muchhof a business opractice...to say the least.
I forgot to skip my monthly offer. I was charged but never received anything
Hello Angelina,
Thank you for sharing your experience with skipping the month and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I bought several items I was charge for my items plus 59 dollars for membership that was not a clear advertisement that I would be charged a membership so not happy about that will not buy again and will not recomend to friends and family.
Hello Ana,
Thank you for sharing your experience with your order and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have purchased many items from Fabletics. The items are of good quality; arrived quickly and arrived in good order. But I could never get a sports bra that would fit me. I am normal sized, nothing special according to size, but just could never get one to fit correctly. I really do like the leggings.
Hello Anne,
Thank you for sharing your experience with the items you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
All of my fabletics orders over the years have held up quality wise. There is minimal piling on my heaviest wear leggings from 2 years ago!
Hello Kristen,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I have been a customer for more than 7 years.
Over time, prices have risen and quality of fabrics in some cases have deteriorated.
My order contained shorts that were see through.
Additionally, items are out of stock in my size (M/L depending on style).
Hello Roberta,
Thank you for sharing your experience with our prices and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Anne,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
T-shirt and shorts are poor quality. I do not love the style though that is personal
Hello Angelo,
Thank you for sharing your experience with the quality of the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the lined shorts. Great for workout. Or just wearing around the house.
Hello Andrew,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a great experience with us in the future!
Best,
Mary
Overpriced leggings, always out of stock in my size, threads coming out after a month. Plus add in foreign tax fee at checkout, just makes it okay. Nothing great, nothing horrible… just meh.
Hello Andrea,
Thank you for sharing your experience with the tax and the prices we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I tried to find the sweats they showed on the commercial and could not find them. Every time i tried to charge the model to realistic sizes there were no options.
Hello Sherri,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you're looking for. Our Member Services Team will reach out to you right away.
Best,
Allison
They charged me not once but TWICE for a membership I didn't even know about. And I only bought something once from there. Tried talking to customer service and they just ignore what I'm saying. Very upset
Hello Allison,
We appreciate the feedback you shared regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I was finally able to obtain the Royal Blue in the scrubs. I initially bought the Method top in a 2 XL (too small - even though that my usual size in other brands) and the Ion pant in an XXL/1X (too big - I ordered a size bigger than normal because of the sizing of other clothes I have bought at Fabletics). I don't worry about returning because it is always so easy especially since we have a store near to my home.
Yes I returned both items but only after I ordered another set. This time the Ion pants in an XL (no more baggy butt!) and the Evolve top in a 2XL (different shape love the fit). I have to say I love both items, they look really smart on and the quality is excellent. In fact I had so many compliments about these scrubs that I am going to buy more, and a friend bought 3 pairs for themselves
Hello Alison,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Mary
Very easy to navigate site and the clothes are amazing. I LOVE the shorts
Hello Amanda,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I have been extremely happy with Fabletics' service and quality. You can find great deals. Pausing and starting my monthly membership has been simple, but you need to stay on top of it. Overall, I am extremely satisfied.
Hello Amy,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I am returning to fabletics after a few years off and am I am not impressed by the styles, colors or availability.
Ordered black leggings and they are ao shiny and cheap feeling.
Sadly, probably gojng tk cancel subscription again :/
Hello Amanda,
Thank you for sharing your experience with the items we offer and we are sad that you are canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love Fabletics! They have the best workout clothing.
Hello Allison,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I love the product that I purchased. Very comfortable and soft. I did not intentionally select the high priced VIP plan. Fortunately, I was refunded the two automatic debits I incurred. Customer service was very prompt in responding to my concerns. Refund was quick and hassle free.
Hello Adrienna,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
Hello AJ,
It is with great regret that we received your feedback regarding the sizes and the prices of our products. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I have been a VIP member for well over a year. All of the items that I have ordered (a lot!) have been the best quality. The prices are amazing and they always have great sales! **Even if something is not on sale and I don't have a member credit because I already used it I pay full price, I am beyond impressed! I have tried lulu and other high end brands and I will say that fabletics selection, color variety, and overall quality of products are exceptional and I will continue to not only buy for myself but for my husband and son as well. We will be lifelong Fabletics fans!
Hello Allison,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andrew,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary