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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Avid fan of the company product with multiple purchases. Got an order mailed with some missing product and the rep made it seem like I was trying to get free product when trying troubleshoot. Product is still great though
Attempted twice to utilize happy returns for my return. Both times I was unable to complete task as the website wouldn't give me a return label…called customer service and said it was a known issue. Lasted for 2 weeks. Now I have to get to a post office which is 10 miles from my work and only open in the middle of the day
Hello Brian,
Thank you for sharing your experience with the returns. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Hi,
Half the time their website isn't compatible with my phone, my computer, my work computer, or any browser I try. The app is worse.
Their systems have days that they just don't function - it makes everything harder to navigate. I end up not returning things on time.
If I was thinking about becoming a Fabletics member, I wouldn't… you won't skip and you'll end up with credits you have to spend. Credits that NEVER work for sales (because the sale is still one member credit). What's the point if you can't shop the sale with credits in a way that's fair?
I wear my lululemon more - sure they are more expensive but I just wait for sales. Also, I've had 3 pairs of pants from them that are going on 5 years and I still like them better than Fabletics. The pants look new.
There are some super cute things here and every once in a while they are also made well. But, then the cute well made thing will be sold out in your size. 1 of 10 items is cute and well made and in your size. Other 9/10… aren't.
I'd skip Fabletics…
Hello Beth,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the VIP membership and the website/mobile app. Our Member Services Team will contact you right away.
Best,
Allison
The whole reason I even bought anything was for the scrub set, I ordered and they only sent the pants no top. Half of the rest of my order was canceled as well. Just support annoying.
Hello Carson,
Thank you for sharing your experience with your purchase. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
They won't let you cancel the membership. They only say they can cancel it 3 months out and you have to call back.
Hello Ty,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the VIP membership. Our Member Services Team will reach out to you right away.
Best,
Allison
While reasonable in cost, the material was very cheap. I'd rather pay a bit more for higher quality.
Hello Brendan,
Thank you for taking the time to let us know about your thoughts on product quality. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
Being a member gives great savings on needed scrubs and workout clothes. Everything arrives in a timely manner.
Hello C Yvon,
Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the products and services we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Received very poor customer service, when all I wanted to do was exchange for a different color. Rep did not even listen, sent the same exact scrub pants. I wanted to exchange scrub top for credit to another scrub pant...I got $13 credited to the account. Wasn't even what I paid, and I won't be using the credit.
Hello Amy,
Thank you for bringing this to our attention. Your feedback about your purchase will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
The clothes fit as advertised and look great! I have no complaints.
Hello Daniel,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing great products for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
They deducted a fee without my authorization. It seems to me a very serious fault
Hello Adriana,
Thank you for writing a review! We value your feedback on the charge and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
Signed up for scrubs and is a great product. Got charged $60 for the month and did not like it so I canceled the membership. Got a confirmation of the cancel next month was billed again. Took 20 minutes to convince the phone operator to reimburse account and to cancel membership. The whole time telling me I was wrong and it was my fault. I will never buy from fabletics again not only that but I was a brand ambassador and promoted to all my colleagues most of which bought your product right after…. Now I will be the opposite
Hello Dan,
Thank you for sharing your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Fabletics' materials are soft, comfortable, and durable. I wear them everyday. They are one of the few retailers that at least try to provide clothes for shorter, smaller men. However, mediums tend to be too long. Smalls are generally the right length. I wish they would ofter more muted colors (in addition to the bold colors) and bring back shorter inseam on The One Pant and offer 7" inseam on The One Short.
Hello Arrhur,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product sizes and availability. Our Member Services Team will contact you right away.
Best,
Allison
I signed up for the monthly membership, but have difficulty finding where and how I can opt out between the 1st and 5th of the month. There is no reminder and no easy link to get to it like I received with other memberships.
Hello Jennifer,
Thank you for sharing your experience with the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Hello Kris,
We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I love fabletics they are the cutest high quality most affordable brand.
Hello Tenesha,
It is our desire to keep you satisfied with our quality products at an affordable price. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
The quality of the leggings/shorts is amazing. I usually stick to purchasing "power hold" for workout leggings and I will buy "pure luxe" for lounge leggings. The shirts, jackets, sports bras etc. can be a hit or miss. The customer service is pretty great, they are very understanding and know how to get straight to the point/solution. The only issue I have ever had is that I cannot check out my order on the mobile app. I always have to call and authorize the agent to complete the transaction for me, which has never gone wrong for me but it is annoying to have to call every time. I can check out if I log onto the website, but sometimes the deals are on the mobile app only. Overall still great.
Hello Cynthia,
Thank you for taking the time to let us know about your thoughts on the items you got from us and the mobile app. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
I absolutely love love love fabletics! High quality and so comfortable! I get compliments often!
Hello Christina,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
I placed an order and I can't return to store since it's far from me and I requested return information and never got an answer now I have something that doesn't fit me and can't return
Hello Grace,
Thank you for bringing this to our attention. Your feedback about a return will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I love all the products from Fabletics! Great quality and material!
Hello Kelsey,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
New today the phone service changed and Im still waiting just to skip the month
Hello Te,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about skipping the month. Our Member Services Team will reach out to you right away.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Harry,
Thank you for leaving a review about the missing items from your order. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison