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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Hello Kenya,
Thank you so much for sharing your feedback regarding our products. We always strive to provide our members with the best quality. Have a wonderful day!
Best,
Allison
The vip program was not advertised well up front and i had no clue i was being signed up for it. After a few hours on the phone however and fabletics denying my refund they finally relented and refunded the full amount for the vip program. I will not be purchasing products from fabletics in the future.
Hello Jonathan,
Thank you for sharing your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I wish there were more availability of the products.
Hello Rendy,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product availability. Our Member Services Team will contact you right away.
Best,
Allison
Fabletics never disappoints, high quality fabric that lasts. From the first item I purchased until the most recent they all look and feel the same as when I first got them!
Hello Carla,
It is our desire to keep you satisfied with our quality products. You are our inspiration for doing our best. Thank you and remember, we value you! Have a great day!
Best,
Allison
I don't see the need for a subscription, who needs workout wear monthly? However, I do love the quality of their leggings. The bra's aren't for me, I have tried a few times, they just don't do much.
Hello Julie,
Thank you for sharing your experience with the items you purchased and the VIP membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I've enjoyed being a customer and have loved every piece of clothing I've purchased. Now that there are scrubs I am enjoying Fabletics even more.
Hello Casey,
Thank you for the positive feedback about the items you got from us! It feels good that our members appreciate the effort we put into making sure we provide the best products! Hope to hear more from you in the future!
Best,
Allison
Honestly, I used to love your products and they were quality and the price was great… But the last two years the quality has gone down down down and the prices while I understand do to life I've gotten up, but I didn't expect the quality to go down as much as it has. I canceled my membership because I kept on trying and honestly it was a waste of my money, and I gave away the last three of my orders because the leggings were just that bad.
Hello Jordan,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product quality. Our Member Services Team will reach out to you right away.
Best,
Allison
I saw the commercials thought this would be the best site to find plus size leggings even though the price was very high and the "membership". I wore them for physical therapy they were high waisted didn't stay up and I thought too expensive to keep the rest of my order so I sent it back. I didn't like the quality
Hello Beverly,
Thank you for taking the time to let us know about your thoughts on the products you go from us and the membership. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
I bought several outfits (bras and shorts) only to return them all because they were too small. I tried to reorder but not much in the next size. Very disappointed.
Hello Brenda,
Thank you for bringing this to our attention. Your feedback about the items you got from us will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I got mine on sale so it wasn't too bad. But if I had paid retail, I'd be pissed. They are similar price point as vuori chino pants, but not in the same stratosphere when it comes to quality.
Hello Eric,
Thank you for writing a review! We value your feedback on product quality and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
I really did not appreciate having being automatically enrolled into a monthly subscription. However it was even worse trying to cancel. I couldn't reach a human At customer service and kept paying monthly
Hello Ambika,
Thank you for providing feedback about your experience with the VIP membership. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I needed to size up in the scrubs, but I'm short. The exchange took forever, and now all I have is very long scrubs that I cannot wear. Waste of time and money.
Hello Molly,
Thank you for sharing your experience with returns/exchanges. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Hello Carlos,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
This company is a scam. Never sent the item and staring monthly payment that I never accepted
Hello Graciela,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the charge and the order you never received. Our Member Services Team will contact you right away.
Best,
Allison
Always great products and customer service. I see the value in my VIP membership.
Hello Allyssa,
We are glad that everything worked out for you. We here at Fabletics do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Iam very pleased with my experiences love every thing I have ordered very comfortably and chic the clothes look beautiful and feel comfortable
Hello Sherry,
Glad to know that you love the items you got from us! We always want to create unique designs for our valued members like you! Hope to hear more from you!
Best,
Allison
I didn't realize there was a monthly fee. I bought a couple things cheep, which ended up to cost like $200 more than I expected. Not cheep anymore. More expensive than anywhere.
Hello Josh,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the monthly charge and prices we offer. Our Member Services Team will reach out to you right away.
Best,
Allison
The Fashion Valley staff are incredible! Sometimes my fiancé and I pop into the store just to say what's up to everyone. They are so amazing. They actually treat you like a person! I love the product but love the store even more because of all the staff there.
Hello Tyler,
Thank you for sharing your shopping experience at the retail store. We are delighted that you're satisfied with the products and services we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
I didn't know that when I bought some things that it automatically signed me up for a subscription. I'm sure it said that somewhere in the fine print, but it was definitely no obvious that they were gonna charge me monthly after I bought a couple things.
Hello Brett,
Thank you for taking the time to let us know about your thoughts on the VIP membership. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
Thank you for providing feedback about your experience with the products you got from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison