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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Jamie W.
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Stop the skips
May 1, 2023

Let me start by saying I love Fabletics clothing. Their shorts are the only shorts I own that stay in place on my thighs. However, I'm over the "skip the month" policy. I understand it's a perk for VIPs, but it's off-putting. When attempting to skip your month, there are multiple confirmations, and it even requires that you scroll down to reconfirm. The wording is also sketchy, referring to the $50 taken from our account as a "reward". Like I said, I love the clothes but I suggest the company speak with a marketing psychologist. Your approach compromises the integrity of the company.
For the record I always skip my months except when I intend to buy something. This isn't a review based on a debit card overdraft. Love the clothes. Dislike the concept.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Jamie,

Thank you for bringing this to our attention. Your feedback about the membership will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Florida
1 review
0 helpful votes
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Great quality
May 1, 2023

Best shorts on the market, great quality, the only issue is the delivery time

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Darian,

Thank you for writing a review! We value your feedback on the shipping timeframe and would like to address your concern. Our Member Services Team will reach out to you right away.

Best,
Allison

Maryland
1 review
0 helpful votes
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Loved that I could get some good quality inexpensive leggings, but they just didn't fit me properly and just kept rolling down my torso. Oh well, it was a good try. I'm sure they work great for others

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Sarah,

Thank you for providing feedback about your experience with the products you got from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

North Carolina
1 review
0 helpful votes
Follow Jenna W.
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Decided to purchase a few things during a big sale (that took weeks to arrive)— only a month later to be billed $70 for the membership.

Never had a brand do that before and definitely won't be a returning customer.
Luckily I was able to get a refund but still felt like I couldn't trust the site to purchase again.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Jenna,

Thank you for sharing your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Connecticut
1 review
0 helpful votes
Follow Kenneth C.
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Great shorts
May 1, 2023

Best shorts and jogger ever. Would definitely buy more when ready

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Kenneth,

It is our desire to keep you satisfied with our great products. You are our inspiration for doing our best. Thank you and remember, we value you! Hope to hear more from you in the future!

Best,
Allison

Missouri
1 review
0 helpful votes
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Bras fit nicely
May 1, 2023

A little inconvenient with the auto-charge. It would be nice to have a reminder before it takes money out.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Glenita,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the charge. Our Member Services Team will contact you right away.

Best,
Allison

Missouri
1 review
0 helpful votes
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Missing Items, Bad Experience
May 1, 2023

My order arrived after a very long waiting period, and missing 3 of my items. Upon contacting customer service, they told me I would have to wait 48 hours after my order was received to start the process of getting my items because they would have to check their counts to make sure I'm being truthful that I didn't actually receive my items. It took two more calls and lots of time and frustration to finally get some resolution. I was told that one of my items was now out of stock and they would give me a credit on my account. I told them I'm done ordering from here, I don't want a credit, I want a refund on my card. Lots more time spent fighting for a refund on my card instead of a credit. This order was such a major headache and waste of time, especially when I realized the quality of the leggings (which did not pass the squat test) was not as good as those you can get on Amazon for less. I cancelled my VIP membership as soon as everything was resolved, and ended up sending back my entire order except for the joggers for my husband, and I'll never order from Fabletics again.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Jamie,

Thank you for sharing your experience with your purchase. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Michigan
2 reviews
0 helpful votes
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Very satisfied!
May 1, 2023

Love my new leggings, comfortable! Thank you
I greatly appreciate it!

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Julia,

Thank you so much for sharing your feedback regarding your purchase. We're glad you love your leggings. We always strive to provide our members with the best products. Have a wonderful day!

Best,
Allison

Pennsylvania
1 review
0 helpful votes
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Products are great. Shipping takes a little longer than I would like.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Jason,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the shipping timeframe. Our Member Services Team will reach out to you right away.

Best,
Allison

Ohio
1 review
0 helpful votes
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Logo
May 1, 2023

The logos fell off before I even washed them. First day I wore them one half fell off

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Karla,

Thank you for taking the time to let us know about your experience with the items you got from us. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Alaska
1 review
0 helpful votes
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Not satisfied
May 1, 2023

Been a nurse for seven years and this is my worst scrubs. They look cute and comfortable but after just one wear the area around where my thigh rub together became rough and this happened with all three of the scrubs.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Josephine,

Thank you for writing a review! We value your feedback on the products you got from us and would like to address your concern. Our Member Services Team will reach out to you right away.

Best,
Allison

Massachusetts
1 review
0 helpful votes
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Not made for normal woman
May 1, 2023

Every size I ordered did not fit well. I am a size 12/14. I tried XL and XXL and everything fit so poorly for a normal size woman with hips and a waist. I even tried the scrubs and they fit horrible! My scrubs from Walmart are so much better. This company needs to do better. The bras I ordered in XL fit like a small. My 13 year old daughter can wear them and she is a size 2. I have reached out to many people at the company and never heard form anyone. It just shows that they just really want to make money off people instead of make clothes that actually work for normal people.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Christine,

Thank you for providing feedback about your experience with the product sizes. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Illinois
2 reviews
0 helpful votes
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Purchasd
May 1, 2023

The App never works so I have to always go to web browser.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Charles,

Thank you for sharing your experience with the mobile app. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Georgia
1 review
0 helpful votes
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Horrible customer service
May 1, 2023

I did not enjoy this at all. They have horrible customer service and are too expensive.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Elizabeth,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the services we provided. Our Member Services Team will contact you right away.

Best,
Allison

Maryland
1 review
0 helpful votes
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I ordered my fabletics and they never arrived I called to cancel the subscriptions because they charge me and I told them that the fabletics never arrived and They told me that they will send them again and this never happens

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Erika,

Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Florida
1 review
0 helpful votes
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Horrible experience
May 1, 2023

I ordered 5 leggings, I never received them, paid $100+ for them. I contacted costumer service multiple times and the answer that I received was "it shows as delivered"
Delivered where? I'm sure it wasn't to my house, be careful if you buy here, you never gonna get any replacement or refund if you're package is lost

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Ana,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the items you never received. Our Member Services Team will reach out to you right away.

Best,
Allison

Ohio
1 review
0 helpful votes
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Wonderful
May 1, 2023

My experience in store is always amazing. The store manager Stacy is amazing and some times Jesse is the one to help, she is equally wonderful.
I always know what deals are going on. They are all willing to help me with decision making and letting me know if I picked something up if it has an outfit so I can use a credit. Always an overall GREAT experience.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Hayley,

Amazing feedback! It was really a pleasure doing business with you and providing you with a great member experience! Thank you for choosing Fabletics! Hope to hear more from you in the future!

Best,
Allison

Pennsylvania
1 review
0 helpful votes
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Nice item I think
April 27, 2023

So I ordered a couple of items on March 22nd and I was excited the price was good with the vip membership so now I was waiting for shipping down hill from here it took about 3 to 4 weeks to get here then what I ordered was too big it was the yitty sweat shirt and thighs size medium so they don't make it easy for you to exchange online so I took it to a store they didn't have the item in store so I wanted to exchange for something else they told me you have to get the same item that you purchased well ok so they had to order it and ship it too me fine so another week waiting then when it gets here its 2 sweet shirts and no thighs now they want me to ship one of the shirts back for them to send me the pants that I won't receive until may I'm done

Date of experience: April 27, 2023
Lia B. Fabletics Rep
over a year old

Hello Taqueasha,

It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Florida
1 review
0 helpful votes
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We are sick & tired of these commercials with women's rear ends, IN our faces on our televisions, RUBBING all over their OWN rear ends, in a sexual way, when we have families, CHILDREN watching, & maybe trying to eat & enjoy a nice dinner! Disgusting you have to do that to sell your "goods."...

Date of experience: April 27, 2023
Lia B. Fabletics Rep
over a year old

Hello Dora,

It is with great regret that we received your feedback regarding our commercials. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Illinois
1 review
0 helpful votes
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I was a Fabletics member for NINE YEARS. Almost all of my leggings over that time period have come from them and I've been happy with their items. Every other company- even Lulu and Athleta seem to pill between the legs. I've never had that issue with Fabletics. However, my last purchase of the PureLuxe leggings (which the old version were my ABSOLUTE favorite) were not the same quality, stretch or fit. I'm bummed they changed the quality and material of these. Also- one of the pairs I tried on ripped completely at the seam (along the entire butt) and now need exchanged. When I called customer service, they're requesting I print the label and drop off (live in a rural area and don't have a printer) instead of sending a photo of the damaged merchandise and sending me a new pair. It's just a huge pain. Between these issues I decided to cancel my membership which was then met with multiple attempts to "salvage" the account. Sad this brand isn't what they used to be. :/

Date of experience: April 25, 2023
Lia B. Fabletics Rep
over a year old

Hello Ashley,

We are sorry to hear that you were not satisfied with the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia