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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
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Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I signed for VIP and ordered shorts. I waited three weeks after being initially informed that the product was to be delivered and still did not receive the shorts. When I called, I was promptly informed the item was out of stock. This practice left me feeling decieved and frustrated. After all, why was I made to believe the product was on its way when it was out of stock? Why was I left eagerly waiting for two pairs of shorts when they were never going to come? Why did I have to call to even be informed that the product was out of stock? Fabletics, please consider this a failure of customer service.
Fabletics constantly emails me and literally all the orders since December - April have been cancelled. At this point it feels like a scam. Taking my business elsewhere - nothing but a hassle.
Hello Carmen,
We regretfully note that we received your feedback regarding the status of your order. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I had 2 orders (of $200+) cancelled with no explanation! My order was confirmed both times but when I checked back for tracking information, there was a note saying they were cancelled and sorry for any inconvenience...
Hello Kaili,
It is with great regret that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
The service was poor and guy on the phone was very annoyed with me for asking him questions
Hello Denada,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this, and our Member Services team will be contacting you right away to assist you.
Best,
Zeth
I wasn't sure on how the Vip member worked as I'm a member. But Ashley Horowitz At Disney Springs Orlando Helped Me Out So Much By Telling Me Which Outfits Went Together When I Couldn't Figure it Out! She Deserves A Promotion!
Hello Farris,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I have been a monthly member for. Probably a couple years now... and I am getting bored with the selection.
Hello Destiny,
We appreciate the feedback you shared regarding the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Wonderful, as usual! The Fabletics employee went "over and beyond"! She even checked backstock for the item I needed. Thank you!
Hello Nadine,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
I've never subscribed nor purchased anything from Fabletics.
My name is not Marissa. I have reported this before and tried to unsubscribe with no success.
Hello Marisa,
We value the comments you made about your account. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
It's a scam. It's not clear at all that you have to pay for the membership to get the discounted price. Actually, you are not getting discounted prices even if you pay for the membership. I saw the ad online for 2 shoers at $24, but they automatically charge your card every month for $59.99. I find out after 6 months, And they didn't refund me the money.
Hello Amir,
It is with great regret that we received your feedback regarding the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Tried to order another pair of pants and could not access the website.
Hello Arthur,
We regretfully note that we received your feedback regarding our user interface. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I ordered from them and they charged me an extra $49. That's not even the correct amount for the VIP membership so it couldn't have been that. I chatted with them and as soon as we got somewhere, they cut me off and wouldn't let me respond and then a message popped up saying i was booted out of the chat for not responding. I called them 3 times and they said they would call me back and guess what! They never did. I called my credit card company and they said i could get the money back, but I would have to wait a couple days. When my order finally came I was missing one item so I couldn't return everything. Surprise surprise! I tried chatting with them and yet again, they cut me off and wouldn't let me respond and then voted me out for not responding. So now I'm stuck with two items that don't even fit me, missing the most expensive item in my order, and a charge of $49 for no reason! So i'm out $92. Their service is quite literally worse than sheins and is such a scam.
Hello Siobhan,
Thank you for sharing your experience regarding a charge and the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Davia,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
Severely overpriced after trial period. Not enough new things to pay a membership each month which only gets you a slight discount and usually only usable towards one item, such as a pair of shorts.
Hello Antonio,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our prices, availability, and credit system. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The product is awesome love it but the membership fee was the problem for me 59.99 a month that's a lot I would buy more but not going to pay a membership and buy from you.
Hello Allen,
We regretfully note that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
I ordered two leggings and two sports bras. The bras are both too big but I have not found a way to return or exchange them. The leggings fit perfect. The problem is the pair that has print on it is the brightest right at the front of the crotch. I understand things are mass produced but they look almost inappropriate. I can't wear them in public.
Hello Debbie,
We are sorry to hear that the item that you got did not meet your expectations.We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Horrible experience. Horrible clothes. Zipper broke on both pairs of shorts. During thr drop I couldn't even get on the site to order more. In that time I was trying yo log in I found a better company to order work out shorts through. Thanks for nothing. Horrible customer support. Impossible to get someone
Hello Mike,
We regretfully note that we received your feedback regarding the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The last set I got are so thin you can see through them.
Hello Andrea,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison
It's difficult to find a pair of leggings to trust...as a curvy female. I have been a Fabletics fan for over a year now, and I love the quality and flexibility they offer. I have used them for crossfit, cycling, walking, and just about every other functional activity there is.
Hello Joelle,
It is our desire to keep you satisfied with our quality products. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
Hello Karen,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
Fast and efficient ordering process / & quick delivery!
Hello Amber,
It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best service for every member!
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Matthew,
We value the comments you made about your purchase. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia