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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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All of Fabletics clothing is just the best it is so comfortable and stylish I love it
I like the leggings other than the fact that within just a few months there was a hold in the crotch. Not very good quality if this happens so quickly.
Hello Kaitlyn,
Thank you for taking the time to let us know about your experience with product quality. We strive to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
Conned into signing up for "membership"
Says it all. And the product t was not good
Hello Pablo,
Thank you for bringing this to our attention. Your feedback about the membership and the products you got from us will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I went to the store and there were 4 people there just standing around. They never came to see if I needed help. A customer came in and 1 of the ladies went to help her. Mean while I was still standing there.
Hello Natalie,
Thank you for writing a review! We value your feedback on the retail store and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
VIP Experience is not marketed as a subscription, please stop giving me ads I'm never buying anything from here again
Hello Grace,
Thank you for providing feedback about your experience with the membership! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Trying to get the size I want in the colors I want was very hard to do. Found leggings that are just as good and cost way less on Amazon.
Hello Theresa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the products we offer. Our Member Services Team will contact you right away.
Best,
Allison
My order was returned back to sender without me ever having received it, it was never delivered to my house. I also did not receive a refund even though I never got my package.
Hello Jennifer,
Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I've known about Fabletics for sometime now but did not buy anything. I started walking a lot and is in need of shorts, leggings and bras. I love their fit of everything, most of all I welcome the membership especially when I save my credits I can almost buy for free even though it's not but I enjoy it. Thank you.
Hello Audilyn,
Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the products and services we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
The leggings are tight, but I can't move up a sign,e or they'll fall down. The sports bras are cute but don't support well, and the cup lining had to be removed as they don't fit the space well and look strange while wearing. I'll wear these bras while lounging as any movement would not be supported.
Hello Kathryn,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison
I ordered two separate shorts and work shirts and I was extremely satisfied with the fabric and how comfortable the fabric feels while you workout def my favorite set to wear when I workout or lounge about.
Hello Oscar,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I called thinking the customer support folks would be closed and I'd have to leave a VM but they weren't. They were open and understood my request perfectly and made everything right on my account while I was still on the phone and could see my account being updated. It was a welcome surprise and a terrific experience. Thank you!
Hello Karen,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
The styles are super cute, the quality seems good and the customer service is great. What more can you ask for?
Hello Leyla,
Such a fantastic review! Thank you so much for the overall favorable comments! You should only receive the greatest services. Enjoy yourself when shopping at Fabletics! Have a pleasant day!
Best,
Lia
Was Not impressed receiving the wrong underwear. I will not order again.
Hello Daniel,
We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I ordered different leggings and lengths and they all roll down. I got different types to see if it was just one design but they all do it. I find my self through out the day having to continuously roll them up and I hate it
Hello Stephanie,
We are sorry to hear that you were not satisfied with the item that you got. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
They're awesome employees, and loved all the products
Hello Stephanie,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
Loved all of my pieces I ordered and at a great price!
Hello Lindsay,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Quick and easy I love how side and good these feel
Hello Jessica,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
The outfit were perfect! Perfect fit, perfect feel, perfect material! The website is super easy to use and navigate. Love the perks of VIP membership.
Hello Davia,
What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience at Fabletics! Hope to hear more from you in the future!
Best,
Lia
Leggings lose elasticity. Get loose after 2 months
Customer service gives wrong information about canceling membership. Such a scam
Hello Alicia,
We value the comments you made about the VIP membership and the items we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Hello Erik,
We are sorry to hear that the item you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brendan,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison