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Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Doesn't fit
May 14, 2025

I ordered two pairs of pants, both are the same size but only one pair fits. The other pair is way too big. Since this was my second or for the same pants, they were to big the first time, I assumed these would fit and took all of the tags off, only to find one pair is way to big.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 25, 2025
Whitney S. Fabletics Rep
10 months ago

Hello Steve,

We're sorry to hear about the sizing issue with your order. It must be frustrating to receive two pairs that should be the same size but have such different fits. We understand that it can be disappointing when this happens, especially after you've removed the tags. We will send you a private message right away to address this promptly.

Best,
Allison

Michigan
1 review
0 helpful votes
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Great for esthetician work
May 14, 2025

I enjoy shopping here bought me a scrub set. I am a solo esthetician and was able to find a uniform that actually fits and material that has great quality they even gave me a free bag with my purchase I did get a size medium in the pants seems like I have gotten back down to a small, but that is OK because it still fits nice

Date of experience: May 4, 2025
Alabama
1 review
0 helpful votes
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Great Clothing
May 14, 2025

I enjoy the Fabletics line from their workout gear to their clothing. My only complaint is that the "free gifts" and "coupons" they give you for future purchases can never be redeemed because nothing seems to be eligible. Making their extra add on purchase incentives bogus.

Date of experience: May 4, 2025
New York
1 review
0 helpful votes
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Return of tops
May 14, 2025

Your store employees are always very helpful! However, your online customer service is absolutely the worst I've ever worked with and the monthly membership is a scam too. Also, your women's size are extremely inconsistent, I bought 2 shirts in different colors but same sizes and one was way too big and the other was too small. Fabletics needs to get there act together.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 4, 2025
Whitney S. Fabletics Rep
10 months ago

Hello Kim,

Thank you so much for sharing your experience. First, we're truly glad to hear that our Member Services Team from our store has left a positive impression on you. We'll be sure to share your kind words with them. That said, we are incredibly sorry that your experience with our online service didn't reflect the same level of care. We understand how important it is to feel supported, especially when dealing with returns, sizing issues, or membership questions. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.

Best,
Lia

North Dakota
1 review
0 helpful votes
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Great products
May 14, 2025

Everything is always great quality and fits perfect. Material is soft and moves with you. Colors are bold, don't fade or run.

Date of experience: May 3, 2025
Arizona
1 review
0 helpful votes
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Love these clothes
May 14, 2025

I have bought for myself, daughter, son-in-law and granddaughters and everyone loves them. The pricing when there are sales is unbeatable.

Date of experience: May 3, 2025
North Carolina
1 review
0 helpful votes
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Disappointed
May 13, 2025

The last several things I have ordered were bad. One had an ugly waistband with words. The last petite pair I ordered were NOT petite at all. Lost trust in the company.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2025
Whitney S. Fabletics Rep
10 months ago

Hello Martina,

Thank you for writing us a review. We're really sorry to hear that your recent orders haven't met your expectations. That's incredibly disappointing, and we completely understand how frustrating it is when sizing isn't right and design details feel off, especially when you're expecting something you'll love. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.

Best,
Chad

Minnesota
1 review
0 helpful votes
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Monthly charge
May 13, 2025

I didn't understand about the monthly charge. This wasn't clear when I made the purchase, I felt cheated.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2025
Whitney S. Fabletics Rep
10 months ago

Hello Denise,

We're sorry the monthly charge was not clear during your purchase and that this left you feeling cheated. Transparency about billing is very important, and we understand how unexpected charges can cause frustration. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Alabama
1 review
0 helpful votes
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Inaccurate description
May 13, 2025

Pants were 3 inches above the ankle and it was not described as such. I have bought the same exact style inj the pst and continue to wear those pants, but this pair for some reason arrived much too short.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2025
Whitney S. Fabletics Rep
10 months ago

Hello Sherman,

We're sorry the pants didn't meet your expectations, especially with the length being different from previous purchases of the same style. It's important that product descriptions accurately reflect what members receive, and we understand how disappointing this can be. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Colorado
1 review
1 helpful vote
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Reason for dissatisfaction
May 13, 2025

I'm a senior and recognize that online things can be confusing, but!
I had no idea I was joining something when I ordered a pair of pants! I was charged for at least three months before questioning what was going on. We then ordered several items to "spend" our credit. None of those things were really anything we wanted or needed.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2025
Whitney S. Fabletics Rep
10 months ago

Hello Carolyn,

Thank you for sharing your experience with us. We sincerely apologize for the confusion and any frustration this has caused, especially regarding the membership charges. It's completely understandable that the process may have been unclear, and we regret that you weren't fully informed when making your purchase. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.

Best,
Allison

Germany
1 review
0 helpful votes
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Poor supply
May 13, 2025

Customer has been great. But the supply and demand doesn't go together. Everything is sold out in the beginning of every month for over a year. And just when I think I got something in time, and order says shipped, a day later says that order was successfully returned. Why?... because it was never shipped because it was out of stock. So another month without an order. I'm done with it

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2025
Whitney S. Fabletics Rep
10 months ago

Hello Daniella,

Thank you for sharing your experience, and we're genuinely sorry for the ongoing disappointment you've encountered. It's encouraging to know that you've had positive interactions with our Member Services Team, but we completely understand that consistent product availability is just as important, if not more, to creating a reliable and enjoyable shopping experience. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Colorado
1 review
0 helpful votes
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This company scams customers
May 13, 2025

I purchased something from this company and, unknowingly to me and without my consent, they signed me up for a $60-a-month membership. This is total customer deceit and very sleazy business tactics. This place will scam you. Avoid this company.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2025
Whitney S. Fabletics Rep
10 months ago

Hello Tracy,

Thank you for writing us a review. We're really sorry to hear about your experience, and we truly appreciate you bringing this to our attention. It's never our intention to mislead anyone, and we completely understand how upsetting it must be to feel like you were signed up for something without clear consent. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

New Mexico
1 review
0 helpful votes
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Good products and service
May 13, 2025

I'm very pleased with the quality of the leggings, pants, shorts and sports bras over bought from Fabletics - all have been to notch and very comfortable. Sadly, there's really not much available in the way of natural fibers (i. E., cotton) for tops.

Date of experience: May 2, 2025
Minnesota
1 review
0 helpful votes
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Triple check if you cancel
May 13, 2025

You know what happens next…
I was pleasantly surprised on the quality and style of the clothes, but I swear to God I canceled and I still have to go through a whole process using rocket money after being charged 80 bucks that wasn't expecting or something like that

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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Never Disappoints
May 13, 2025

Best leggings and Sports Bras. I have tried many and none have ever worked like this brand. Never Disappoint.

Date of experience: May 2, 2025
Rhode Island
1 review
0 helpful votes
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Quality declined over time
May 13, 2025

The first pair of Fabletics I got about five years ago are still my favorite. I became a member and bought many things over the last two years, I just the quality declined and gifts I bought for my family had holes in them within a few months. I tried several Yitty items which were fun, but I'm not sure the quality matched the pricing.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2025
Whitney S. Fabletics Rep
10 months ago

Hello Bridget,

Thank you for sharing your experience, and we're truly sorry that the quality of your recent Fabletics purchases hasn't lived up to your expectations, especially after loving your first pair from five years ago. We regret that the issues with items having holes after just a few months, and that the Yitty products didn't feel like they were worth the price. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.

Best,
Allison

Kentucky
1 review
0 helpful votes
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Awful Now what happened
May 13, 2025

The revamp is awful. The outfit combos for men went away, and now you can only buy with a membership? Why.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2025
Whitney S. Fabletics Rep
10 months ago

Hello Andrea,

Thank you for writing us a review. We really appreciate you sharing your feedback—it's clear that the recent changes haven't felt like an upgrade, and we're sorry for the frustration that's caused. We hear you on both fronts: the removal of men's outfit combinations and the shift in how VIP membership works. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

Washington
1 review
0 helpful votes
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Happy customer
May 13, 2025

Fabletics products are wonderful great style material and colors service is good also and great sales also thank you

Date of experience: May 2, 2025
California
1 review
0 helpful votes
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Doordash Undelivered
May 12, 2025

I have recently ordered online & had multiple orders delivered my packages with Doordash.
One was delivered to the wrong address. The last two times, the item never came & has had to be returned and credited.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2025
Whitney S. Fabletics Rep
10 months ago

Hello Nurjahn,

Thank you for reaching out and sharing your experience. We're truly sorry to hear that you've had issues with your deliveries, especially with items being sent to the wrong address and some not arriving at all. That's definitely not the level of service we aim for. We'll be sending you a private message shortly, so we can address this matter as soon as possible.

Best,
Allison

Texas
1 review
0 helpful votes
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Great Find
May 12, 2025

As a fitness professional, I wear a lot of workout gear. This is some of the most well made workout clothes I've owned. Quality seams, and materials. Two 👍🏻 thumbs up!

Date of experience: May 2, 2025