On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After recently checking, it appears that most of my everyday wear is Fabletics. Whether hitting the gym, walking the town or lounging. Customer service is the best.
The last person I spoke to was very knowlegable, kind and patient. He took the time to figure out my 2 subscriptions and delete one while still allowing me to return the duplicate purchases.
I am very happy with the quality and price.
Would recommend it. Now they scrubs too. Quality is as good as Figs.
When first signing up as a VIP member, I was on the clock to browse through hundreds of choices of types, styles, sizes, colors, reviews. It was overwhelming and impossible to take advantage of all that I wanted to purchase. I wasn't feeling very important at all.
They made it so that PURCHASED 'credits' for clothes could expire. The money that I paid for goods (that I didn't spend because what I wanted was out of stock and was waiting to return to the store) 'expired,' and my money was thrown away. I am furious. My money shouldn't expire; I paid for it. It is such a scam, especially when large amounts of their things are always out of stock... and then your credits 'expire'?! Absolutely not. I do admit, I liked their products and they were great quality (though i did notice that some more recent purchases seemed to be declining in quality. Very disappointed and angry with Fabletics, I had recommended them in the past, but they will get nothing but warnings against purchasing from them from now on, and recinded recommendations. Boo.
Hello Tami,
Thank you for writing us a review. We're truly sorry to hear how upsetting this experience has been—and we completely understand your frustration. You're absolutely right: it's incredibly disappointing to feel like your hard-earned money has disappeared, especially when you were waiting to use your credits on items that were consistently out of stock. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Scrubs did not fit. Returning was a nightmare- the kids running the store both seemed very confused on how to return an online order. I called to cancel the "membership" and I had to wait on hold for 20 minutes. They refused to delete my credit card on file insisting they needed one. All of this is such a scam. Can I just buy products without being forced into a membership and be able to cancel and remove MY credit card without hassle. I will never shop with fabletics. Happily found Figs and will pay more for better service and less annoyance of a membership.
Hello Carlene,
Thank you so much for sharing your experience. We're truly sorry to hear how disappointing and frustrating it was, and we appreciate the opportunity to respond with sincerity and care. First and foremost, we deeply regret that your experience didn't reflect the ease, quality, and service we strive to provide. From the challenges with your scrub sizing and the store return confusion, to the membership and credit card frustrations. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Terrible customer service and given incorrect information regarding a online purchase as well, very delayed delivery, never recd product it went to store and no one contacted me
Hello Sharon,
We're truly sorry to hear about the difficulties you've had with both our Member Services Team and your online order. It's frustrating to receive incorrect information and experience delayed delivery, especially when the product was sent to a store without any notification. This is certainly not the experience we aim to provide. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
I ordered a handful of items and needed a size up. I liked all the items but just ran a bit smaller than I liked. I haven't been able to exchange the items since all of them have been sold out for almost 2 months. I spoke to customer service and they said I would get an email when the items are back in stock and I have never received one. I'm likely not going to be able to return my items due to the 60 day return window. I'm going to be left with items I can't wear.
Hello Tyler,
Thank you for writing us a review. Thank you so much for sharing your experience—we're truly sorry for the frustration you've been dealing with. We're glad to hear you liked the items, but it's incredibly disappointing to end up with pieces you can't wear, especially when exchanges were delayed due to stock issues. Please know that we're working hard to restock our items regularly, and we appreciate your patience. Rest assured that we are actively working to enhance your shopping experience. Our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Chad
I always get great products from here. Delivery is fast. My husband is now loving the men's joggers from here.
Store is not close to exchange, it was a waste of money. I don't have anyone I know to give them to.
Hello Traci,
We're sincerely sorry that the jogging pants didn't fit and that you're unable to exchange them due to the distance. We completely understand how frustrating it can be when an item doesn't work out, and you're left feeling like it's a waste of money. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
The salesperson that has tended to us is great. Knowledgeable explains about VIP perks. Everytime we go to the store we look for her.
I wish style of "Mode" scrub top came in more than 3 colors. Also not all colors have matching top & bottom colors. A little more organization & variety is needed. Other than that I am pleased with the fit and function of the scrubs
Hello Valerie,
Thank you for your feedback on the scrub top. We understand your desire for more color options and matching sets. We recognize that a wider variety and better organization would enhance the shopping experience. We're also glad you're happy with the fit and function of the scrubs! We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
My only criticism is that they are often out of colors and sizes. But sizes are true and consistent and Good quality.
The clothes I've purchased in the past year have fallen apart too fast. The colors are too basic.
And the sizing is unpredictable. I am a medium/size 8 in most pants, but with Fab, it can range from an XS to Med depending on the pant.
Also - I don't fancy a 'F' logo on everything.
If you're going to make nicer clothing, stop tagging the gear. It downgrades versatility of clothing to only athletic or casual wear.
Hello Tawnie,
Thank you for writing us a review. Thank you so much for your thoughtful and honest feedback. We're genuinely sorry to hear that your recent experiences with our clothing have been frustrating. Quality, consistency, and versatility are all things we strive for, and it's clear we've missed the mark in a few important areas. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
Pleased with online shopping and love everything I purchased. Receive items in a timely manner. Fits greats
I get lots of emails about sales that don't exist (i. E. 2 for 35 shorts sale). Only to find that not until you load them into the cart that the sale doesn't apply. Also, because they use redundant offerings of the same product, it takes forever to find what you are looking for
Hello Timothy,
We're sorry for the frustration caused by the misleading promo emails and the difficulty finding the right products due to repetitive listings. It's important that promotions are clear and shopping is straightforward. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I have two oversized hoodies and I absolutely love them. So comfy and warm. It's getting too warm for them right now but I can't wait for Fall when I can use them again!
We have not had the best fabletics experience. My husband had a membership and bought me some items in store. The cold weather leggings started pilling SUPER bad the first time I wore them--like within two hours, before they had ever been washed. Sweatshirt that I purposely bought oversized shrunk terribly. Some of the leggings are holding up, but as a whole, I am not impressed with the quality for the price. Also, little to nothing available in store.
Hello Chelsea,
We're truly sorry to hear that your experience with Fabletics hasn't met your expectations. We understand how disappointing it must be when items don't hold up the way you'd expect, especially when it comes to pilling and shrinkage. We also hear your frustration with the limited in-store selection. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I appreciate that weeks ago, Fabletics began initiating a line for the tariffs when you check out on the app or online. I prefer to see how much Trump's tariffs are costing us, rather than just to assume that Fabletics has up their prices. I give Fabletics a ton of credit for not caving to Trump's idea that sellers cannot indicate the amount the tariffs are costing. Amazon may not have the courage to list the tariffs on their sales, but I give Fabletics a ton of credit for doing so and will continue to patronize them.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
We're sorry the VIP membership experience felt rushed and overwhelming. Being pressured to make decisions quickly, especially with so many options, can take the excitement out of a new membership. We understand that you expected a smoother, more personalized start, and we appreciate you sharing how it really felt. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth