FableticsReviews 13,325
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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My whole order was cancelled because one item wasn't available. I called and spoke with a rep and was told my order would be shipped sans the missing item. I've yet to receive any part of the order
Never received my package I called to costumer service and nobody wanted to help me.
I'm super disappointed
Hello Martin,
We're sorry your package never arrived and that you didn't receive the help you expected when reaching out. That level of frustration is understandable, especially when you're counting on your order. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I returned 4 items & it was set up as pay 4 but I'm still getting notices that they were not able to debit my old account for payment. I returned my whole order but still being asked for payments. It's been really frustrating!
Hello April,
We're sorry for the confusion and frustration caused by the ongoing payment notices after your return. It's important to us that your account reflects the correct status, and we want to make sure this is resolved quickly so you're not receiving unnecessary reminders. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I really like the quality products I find on Fabletics site. I have never been disappointed in the quality. The only thing I am disappointed in is the fit. The sizing is not very consistent and the fit for the same product could be tight could be loose. It says true to size but I have found that not to be true. However they are super easy to do exchanges and returns and I have had no issues with that at all.
Overall I absolutely recommend to give them a try.
Good quality leggings, were a little thicker than expected so I'm not sure I'll be able wear them through summer.
The new cold weather leggings I received, the fabric is still peeling. This is the second pair. Please go back to whatever material was used for the cold weather leggings back in 2021
Hello Felicia,
We're truly sorry to hear that your new cold-weather leggings have been peeling, and we completely understand how frustrating it must be to deal with a recurring issue, especially with a second pair. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I got an email notifying me the delivery was made on April 30th at my mailbox yet my package wasn't there.
Hello Cesar,
We're sorry to hear your package was marked as delivered but wasn't found in your mailbox. That kind of confusion can be really frustrating when you're waiting on an order. We want to make sure this gets sorted out for you. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I was super excited to purchase some super cute sports bras/leggings sets & try some new scrubs. I waited 3 weeks to receive my package, only to wake up to an email stating my order couldn't be fulfilled. Talk about disappointing. I will never buy from Fabletics again.
Hello Broquelyn,
Thank you so much for sharing your experience. We truly understand how incredibly frustrating and disappointing this must have been. First and foremost, we want to sincerely apologize for the inconvenience and let you know that your frustration is completely valid. We can only imagine how excited you were to try out those cute sports bras and leggings sets. To wait several weeks, only to receive an email saying your order couldn't be fulfilled, is the kind of letdown that no customer should ever have to experience. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I've ordered the same styles of leggings for years, even purchased for family members. When I ordered some maternity pairs I noticed the quality wasn't the same as regular but that's the case with many retailers. The big issue comes from the new fleece lined styles. They are completely different and pilled before the first wash. The fleece is low quality and separating, creating see through areas. Canceled my membership.
Hello Emma,
Thank you so much for taking the time to share your experience with us. We truly appreciate your loyalty over the years, and the fact that you've even chosen to gift our products to loved ones means so much to us. Your observations are valid, and we absolutely understand how frustrating it is to receive items that don't reflect the quality or consistency you've come to rely on. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
There is not enough information and it is too expensive. There is also not enough costumer service or assistance it was really hard to get in contact with anyone and the communications were not supported.
Hello Priscilla,
We're sorry the experience felt confusing and unsupported, especially when clarity and accessible help should come standard. When pricing feels too high and communication is difficult, it adds unnecessary frustration to what should be a smooth process. We understand how important clear information and reliable support are, and we're working to address both. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Quality was not at all great for the pants I got, and the Chloe Kardashian, black overtop long sleeve. Also, the sports bra sucks.
Hello Gabriela,
We're sorry the quality of the pants, the black overtop long sleeve, and the sports bra did not meet your expectations. Receiving items that don't feel right in quality is disappointing, especially when you were looking forward to them. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
The sweat pants I bought was great, I got charged $59.80 4 something I didn't purchase which was very strange 2 me. Would like my 💵 back. They need 2 do better on the deals they're offering
They Replaced my order after it got lost while shipping. Great customer service! The leggings were worth the wait! So soft!
Very easy to order! Website is user friendly and order came fast via mail. Will be ordering again soon!
After speaking with an agent, my issue was resolved and they accommodated my budget very nicely to help me keep my membership.
Bought for 2 daughters and 3 granddaughters. They really like them. Very comfortable and purchased at a good price. Will buy from Fabletics again..
Like flexibility they allow for doing membership Prices are great on sales and quality is solid. Fit seems a little inconsistent for bottoms
Good customer service. Returns and exchanges easy. Items often delayed or out of stock. Sizes are inaccurate. Membership is misleading. Would never recommend
Hello Grant,
Thank you so much for sharing your honest feedback with us. We're really glad to hear that you've had positive experiences with our Member Services Team and found returns and exchanges to be easy. At the same time, we completely understand how frustrating it can be when items are delayed, go out of stock, or sizes don't fit as expected. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I bought several pair of slacks to check them out. If I knew I would become a"VIP" & no longer able to get the lower, advertised prices I would have bought the other colors. Now I am bombarded with your ads@ prices I am no longer able to access. Your regular prices are way too high
Hello Vern,
We're sorry the pricing structure and VIP experience felt misleading and frustrating. Feeling restricted from advertised prices after joining a program that's supposed to offer value can understandably feel like a bait-and-switch. We know how disappointing it is to miss out on styles you wanted due to unclear expectations. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Everything was a great experience but. A month ago, I tried a few times to cancel my subscription but I couldn't, the web chat client won't let me through to anyone human to get me to start the process. I would've left a 5 star review but the part of the cancellation process experience was a big no-no. Customer service is from start to end. Even in terms of contract termination. Because even that part could be a selling point of us as a customer to return and do business again. Just my two cents.
Hello Jose,
Thank you so much for sharing your honest feedback. We truly appreciate your kind words about the great experiences you've had with us overall. It means a lot to hear that you've enjoyed what we offer and that our products have met your expectations. At the same time, we completely understand how frustrating it must have been to struggle with the cancelation process. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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Hello Brittny,
We're sorry your full order was cancelled despite being told the available items would still ship. It's unacceptable to be left waiting without follow-through after that conversation. You deserved clear communication and prompt resolution. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth