FableticsReviews 13,325
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Every item I have bought is of high quality and extremely well priced when special sales are considered. I am very pleased and have bought many items over the past year.
I had a gift card. Was supposed to get 2 pair of pants for $24. Ended up with a "VIP Membership" that turned out to e $59.95 a month. Paypal said to talk to Fabletics. Fabletics makes it impossible to contact them. I tried using the email address given and it goes nowhere. I deleted the money source from Paypal and got a message that I might still be responsible for payment. I forwarded this whole mess to the Federal Trade Commission. Hopefully this nightmare is over.
All of my family, friends and coworkers know how much I love Fabletics, and how often (always!) I'm wearing their clothing. They are such an awesome example of a wonderfully well run loyalty based brand, and the quality of their clothing, ease of returns, constantly changing styles and fabrics and more than anything the way they stand behind their products keeps me coming back month after month.
Every item I buy from this store are great. The materials are well put together. And wash well. Definitely recommend for all sportswear
I used to love the leggings but the fabric is no longer the same and even buying items in a short length is not short enough. Had to return the sweatpants. I also hate the fact that they only offer deals to new customers and expect existing customers to buy at full price! I can purchase other lines on sale.
Hello Claudia,
Thank you so much for sharing your honest feedback with us. We truly appreciate you taking the time to let us know how you feel. We're really sorry to hear that your recent experiences haven't lived up to the love you once had for our leggings, and we completely understand your frustrations. Our goal is always to innovate and improve based on feedback, but we recognize that not every update feels like an upgrade. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I never had a problem with the clothes, they're true to size and perfect! The quality is amazing! Comfy and good designs. It's the best sport clothing brand I've tried!
Let me start by saying my were "short" standing at first but boy was I shocked. The fits are great and I like most styles. I own a small business and I like you guys embroider polos and some other fits. Would like to see some more color fits in all fits. Other then that I love the clothes and look forward to representing the Hart brand
Not knowledgeable enough to resolved my issues not like other Fabletics customer service. He was asking question that is not helping to resolve my issue.
Hello Jenna,
Thank you so much for taking the time to share your experience with us. We're truly sorry to hear that your recent interaction with our Member Services Team left you feeling frustrated and unsupported. That's not the standard we strive to meet, and we absolutely understand how disappointing it can be when you're reaching out for help and don't feel like your concerns are being understood or resolved. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I can spend $50 for a VIP credit, use that $50 towards an order, return the order and not receive my credit back nor do I receive a full refund. The quality has decreased over the years as well.
Hello Georgia,
Thank you for writing us a review. We're really sorry to hear about your experience, especially regarding the return process and concerns about quality. That's not the experience we want for any of our members. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
You automatically sign up for a membership when you buy, and they don't notify you... I called to cancel and they never answered me.
Hello Aracely,
Thank you so much for taking the time to share your experience, and we're truly sorry to hear that it left you feeling frustrated. We understand how upsetting it can be to discover unexpected charges or feel as though you were signed up for something without clear and transparent communication. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Love my purple pants
They are very comfortable True to size
Definitely will be getting more
Glad to have several shades of a color
Hate how difficult it is to cancel or skip a month. They constantly change the process to make it harder to find the skip month button. I've tried canceling several times and continue to get charged. Quality of clothing is fine, but would not recommend for the headache.
Hello Alex.
Thank you so much for taking the time to share your experience. We completely understand how upsetting it can be when managing your membership doesn't feel straightforward, especially when it leads to unexpected charges. The skip and cancellation process should never feel confusing or like a game of hide-and-seek. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Tracking was not helpful. Shorts suddenly arrive 3 weeks after purchase. I needed them for a specific event and did not receive them.
Hello William,
Thank you so much for sharing your experience with us. We're truly sorry to hear that the shorts you ordered in-store took so long to arrive, especially since they were meant for a specific event. We completely understand how disappointing and frustrating it can be when an order doesn't arrive on time, especially when you're counting on it. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love the pants that I purchased. I bought 1 pair in black and gray. I noticed that the material of the gray is different than the material in black. I like the gray but I love the black.
I love the quality of there gym leggings and the price on everything they have really nice workers there always there to help you
If i could give zero stars, I would. I never received my order despite being told it would arrive with some delay.
Hello Fatima,
We're truly sorry to hear that your order never arrived, and we understand how disappointing this must be. It's not the experience we want for our customers, and we regret any inconvenience caused by the delay and lack of delivery. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I liked the items I got from Fabletics, but I was not happy with some of the charges I saw on my credit card and Fabletics' business practices. Though I thought I was getting a good deal, it turns out that I was inadvertently enrolling in a membership program. I was later charged something like $60, which makes their apparel much less of a bargain. I also noticed a tariff surcharge of $5 on one item, charged at a time (months ago) when tariffs probably hadn't even hit their inventory. As for the clothing, it's very synthetic, which is great for gym-wear, not great for anything else. If I could be sure there were no hidden fees, I would consider buying something like gym shorts from them. For now, I have unsubscribed from their e-mails am shopping elsewhere.
Hello David,
We're glad to hear you liked some of our items, but we're truly sorry for the frustration caused by unexpected charges and membership. We understand how surprising fees, like the tariff surcharge, can affect your overall experience. We also appreciate your honesty about the fabric of the products. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
I like the clothes but don't have much to choose from because everything is always sold out. I rarely get to take advantage of the membership experience.
Not paying your tariff up charge. Make your products in the US...
Hello Winston,
Thank you for sharing your thoughts with us. We understand your frustration with the added tariff charges and how they impact your overall cost. Producing products locally is a goal many members share, and we appreciate your feedback on this. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
As an individual with a 33" waist it's difficult to find Don shorts available in the size, inseam, and colors I prefer. The products have all been top quality, availability is my problem.
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Hello Gail,
We're truly sorry for your experience with us. We understand how frustrating it is to expect an offer and later discover VIP Membership charges. We aim to clearly communicate these terms at checkout, and we regret that we fell short in this regard. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison