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FableticsReviews 13,325

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

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Fabletics Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
871
value
880
shipping
857
returns
613
quality
840

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Amazing comfort
June 12, 2025

Always enjoy every purchase I make from Fabletics! Great comfortability and multi use from gym to dinner.

Date of experience: June 1, 2025
New York
1 review
0 helpful votes
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Empowering!
June 12, 2025

I feel empowered using these scrubs to work, nice compliments around it, good fabric and fresh. Highly recommended!

Date of experience: June 1, 2025
Utah
1 review
0 helpful votes
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Sizes are not for taller people
June 12, 2025

Tried to purchase some pants, but inseam is way too short. Was anxious to give these pants a try, but fit was just not for me.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
Whitney S. — Fabletics Rep
9 months ago

Hello Jonathan,

Thank you so much for sharing your feedback. We truly appreciate you giving our products a try, and we're sorry to hear the fit didn't meet your expectations. We completely understand how frustrating it can be when you're excited to try something new and the sizing just doesn't work for your body type. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Missouri
1 review
0 helpful votes
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BEST SHORTS EVER
June 12, 2025

These shorts are the best shorts I've ever owned. They are light weight, breathable, yet controlling in the right areas. I never have to worry about them being see-thru either. I won't ever wear any other brand shorts - OR leggings. And LASTING?!? I'm STILL waiting for my first pair to wear out- from 2 years ago.

Date of experience: June 1, 2025
New York
1 review
0 helpful votes
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Decent shorts for the sale price.
June 12, 2025

The shorts are pretty good quality. I'd say better than your average Walmart or target brand, but not as good as higher quality Nike, Adidas, etc. I would buy them again at the discount I got, but probably not at their full price with the subscription.

Date of experience: June 1, 2025
California
1 review
0 helpful votes
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I like my Fabletics clothing but did not sign up for a monthly $59 subscription. However, my cc was charged TWICE and I had to get my cc company involved as I couldn't reach any Fabletics agents/customer svc by phone nor any response to emails sent. I've purchased Fabletics in the past but never had this happen. Very wary of the company now.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 22, 2025
Whitney S. — Fabletics Rep
9 months ago

Hello John,

Thank you so much for taking the time to share your experience. We truly appreciate your honesty, and we're genuinely sorry to hear about what you've gone through. We completely understand how upsetting it must be to discover unexpected charges on your card, especially when you didn't knowingly enroll in a subscription. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

California
1 review
0 helpful votes
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Missing the old fabrics/ designs
June 12, 2025

I loved Fabletics at the start. Took a break and was excited to splurge. Everything I got disappointed. The fabrics and fit aren't the quality tv Er once were.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
Whitney S. — Fabletics Rep
9 months ago

Hello Eve,

We truly appreciate you sharing your honest feelings with us. We understand how much you loved Fabletics when you first started and how disappointing it can be to come back with high hopes only to feel let down by changes in fabric and fit. Your feedback about missing the old designs and quality is important to us, and we're committed to delivering the experience and products you originally fell in love with. We'll be contacting you privately right away to address this matter as quickly as possible.

Best,
Allison

Australia
1 review
0 helpful votes
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Last couple of times when I've purchased the order is confirmed as in stock and then notified that part if product is out of stock. This is annoying as getting a credit for part of an outfit is not useful. Would prefer to be notified and given option to select a new outfit that is in stock. Otherwise being in Australia incur additional shipping fees and lose the benefit of buying an outfit.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 2, 2025
Whitney S. — Fabletics Rep
9 months ago

Hello Kirsty,

We're truly sorry for the frustration caused by items being marked out of stock after ordering. We understand how disappointing it is to receive only part of an outfit, and that credits may not feel as valuable. Your suggestion to notify members upfront and offer in-stock alternatives is helpful. We'll be sending you a private message shortly, so we can address this matter as soon as possible.

Best,
Allison

Indiana
1 review
0 helpful votes
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Review on men's shorts
June 12, 2025

Overall happy with my membership. I did order some men's shorts 3 Large and 1 X-Large. The Large shorts, the pockets open towards the back versus the front. The X-Large's were the correct way. I didn't send them back but probably should have. They were on my April order I think.

Date of experience: June 1, 2025
Florida
1 review
0 helpful votes
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Item Availablity
June 11, 2025

My only issue is the frequency of items not being available. I often see several items of interest not available

Date of experience: June 1, 2025
Texas
1 review
0 helpful votes
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Today I wore the oxblood jumpsuit to the movies. Loved it and received lots of compliments. I can wear to gym, grocery stores even as lounge wear but when I went on date day it was a hit and talk about comfort and elegance this jumpsuit holds it

Date of experience: June 1, 2025
California
1 review
0 helpful votes
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Missing the VIP set deals
June 11, 2025

I used to love the sets I was able to get as a VIP with 1 member credit. Now, prices have gone up, 1 member credit gets you only the top OR the bottom. The quality is not quite Lulu. I would rather spend more for Lulu than settle for 1 item with my members credit. I have just been skipping months.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
Whitney S. — Fabletics Rep
9 months ago

Hello Erin,

We truly appreciate you sharing your experience and understand how disappointing it can be to see the changes in pricing and credit value, especially when you loved the sets you used to get. It's also understandable to compare quality and value with other brands when deciding where to invest your money. We regret that these changes have led you to skip months, and we sincerely appreciate your honesty. We will send you a private message right away to address this promptly.

Best,
Allison

Georgia
1 review
0 helpful votes
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Still waiting for original order
June 11, 2025

I received the shirt but received an Email stating that my pants were backordered I still have not received the pants which were paid for on the original purchase. The hidden fees were too much, which is why I cancelled. I still want the pants I paid for.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
Whitney S. — Fabletics Rep
9 months ago

Hello James,

We're truly sorry for the frustration caused by receiving only part of your order after paying in full, and for the lack of updates on your backordered pants. We also regret that unexpected fees left you feeling misled and contributed to your decision to cancel. We'll be contacting you privately right away to address this matter as quickly as possible.

Best,
Allison

Ohio
1 review
0 helpful votes
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Surcharge & delivery
June 11, 2025

They charge a tariff surcharge and even state it on billing - not paying that. Delivery is bad they delivered to wrong address once and the next time they delivered to the lobby of my employment after it was closed for the day anyone could have taken it. The credit is stupid too if u forget to skip it. Products are really good that's about it.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
Whitney S. — Fabletics Rep
9 months ago

Hello Lt,

Thank you so much for taking the time to share your experience. We completely understand how disheartening it can be to deal with unexpected fees like the tariff surcharge, especially when it's not always clear why those charges are in place. The delivery issues you've described are also incredibly frustrating. Receiving packages at the wrong address or in an unsecured location is not acceptable, and we sincerely apologize that your items were not handled with more care. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Washington
1 review
0 helpful votes
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Excellent quality
June 11, 2025

I always order with confidence knowing that I am going to be completely satisfied with my selections. Everything is always well made and looks great. Fantastic brand.

Date of experience: June 1, 2025
Illinois
1 review
0 helpful votes
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Difficult to cancel
June 11, 2025

Difficult to cancel subscription. I ordered 2 sets of scrubs when I signed up, had to return one because of the sizing and was only refunded the $19 promo price, so I lost the promo and paid full price for my clothing.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
Whitney S. — Fabletics Rep
9 months ago

Hello Hannah,

We're truly sorry for the frustration and inconvenience you've faced going through the return process, only to find that the promotional pricing didn't carry over, leaving you paying full price for part of your order. We also aim to make every part of your experience, from shopping to managing your account, as smooth and transparent as possible, and we regret that we fell short in your case. We'll be contacting you privately right away to address this matter as quickly as possible.

Best,
Allison

Maryland
1 review
0 helpful votes
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Great customer service
June 11, 2025

The customer service was great! They were patient and very knowledgeable as to what I wanted. Knew exactly what I wanted and needed. And they were happy to help.

Date of experience: June 1, 2025
Georgia
1 review
0 helpful votes
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Rejected today
June 11, 2025

A portion of my return was rejected due to the new 30 day return policy change from 90 days. My purchase was made while the 90 day policy was still in place. The cashier just refused my return even though it still stated 90 days on my receipt. I will be canceling my membership. Thanks for no customer service.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
Whitney S. — Fabletics Rep
9 months ago

Hello Jeanene,

I'm really sorry to hear about your frustrating experience with the return process and the change in the return policy. It's completely understandable to feel upset when a purchase made under one set of expectations doesn't get honored as promised, especially when the receipt clearly states the previous 90-day window. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Texas
1 review
0 helpful votes
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Houston Galleria location
June 11, 2025

Helpful and friendly staff. Listened to what I wanted and showed me exactly what I needed. I love the zip up the front active bra. Bought 5! Easy to take off after a sticky, humid tennis match! Thank you.

Date of experience: April 1, 2025
Pennsylvania
1 review
0 helpful votes
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I work in the fitness industry and wear workout stuff on a daily basis. I used to be a big fabletics fan but have found more recently their clothing to be too trendy for work, not professional enough. The few items I've gotten that are suitable don't meet expectations. One pair of pants pilled immediately, and showed lint terribly. Overall, I'm not impressed with Fabletics anymore.

Fabletics attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
Whitney S. — Fabletics Rep
9 months ago

Hello Heather,

Thank you so much for sharing your honest experience. It truly means a lot to hear from someone with your background in the fitness industry. We completely understand how important it is to have workout gear that not only performs well but also feels professional and suitable for your daily routine. It's clear that recently, our offerings haven't met those expectations for you, and we're really sorry to hear that. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.

Best,
Lia