FableticsReviews 13,325
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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I ordered a bag from the website when they offered it on sale. I was then charged 60 dollars a month later and was told that I had signed up when I purchased the bag and would be charged 60 dollars every month and receive sales for that amount. I canceled and told them I wanted a refund and that I would send the bag back and they told me to keep it. I never received a refund. I will NEVER buy anything from this.company again and anyone that asks I will urge them to stay away.
They keep charging my credit card $59. Without my permission for some bs membership. I will never purchase from them again.
Hello Cheryl,
We're truly sorry to hear about the unauthorized charges on your credit card; that's understandably very frustrating. Please know it's never our intention to charge customers without their permission. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
I have been unable to contact customer service regarding my orders or getting my VIP credit back. I missed using my credit by one day and hope to get it reinstated.
Hello David,
Thank you so much for sharing your experience with us. We're really sorry that you've had trouble connecting with our Member Services Team regarding your orders and your VIP credit. That's definitely not the experience we want for any of our valued members. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Happy customer, value and quality with awesome style. Don't regret any purchase. Looking forward to be a customer for a while. Just love it and the only cloth I wear now.
The order process was easy, this time it took a bit longer than normal, but once we got our products were very happy with them.
I find subscription services to brand accessibility obnoxious. I wish I could just buy from fabletics without the whole entrapment set up. There are a few items I'm loyal to with brand. The quality on other items is fine but not great
Hello Caitlin,
Thank you for your honest feedback. We understand how memberships can feel restrictive when you just want the freedom to buy what you love without commitments. We're glad you're loyal to some items and appreciate the quality, even if some products haven't fully met your expectations. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
I don't like the fabric on the athletic shorts. It rolls up. And why are the tags a million miles long. It just feels sorta cheap to me. Although I love the fabric of my sweatpants.
Hello Deshauna,
Thank you so much for your honest and thoughtful feedback. We truly appreciate you taking the time to share both what you love and what didn't quite hit the mark for you. We're really sorry to hear that the athletic shorts haven't met your expectations, especially when it comes to the fabric feel and functionality. Having shorts that roll up when you're trying to move comfortably is understandably frustrating. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I like the products but the options for the membership credit weren't worth it in my opinion. You don't get much for your money.
Hello Dawn,
Thank you for sharing your thoughts with us. We're glad to hear you like our products and appreciate the quality we offer. However, we're truly sorry that you feel the VIP credits don't provide enough value for your investment. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Went to a store. It was nice to see the items in person before purchase. The staff were very helpful. Wish there were more bundle selections to use your credits. All the bundles I wanted were not in stock and you could creat your own. It would be awesome if you could create your own bundle and use your credit for it.
Would have been a 5 star but I've bought a few outfits that ran small. I wish there was more of a variety of colors and more dresses.
Nice items, great rotation. Athletic clothing pieces are of nice quality, the scrub sets are top notch! I really enjoy the service.
Too difficult to cancel vip membership. Also pair of pants split in the inseam after wearing only two times
Hello Dianne,
We're truly sorry about the difficulty you've faced trying to cancel your VIP membership. We strive to make the process more straightforward, and we regret that we fell short. We also regret to learn that a pair of pants split at the inseam after only two wears. That's not the quality we want you to expect from our products. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
It is a great weekend getaway bag. The zipper broke halfway through my trip. It was worth the money spent and I guess I got all the use I'm gonna get from it. I may or may not reorder another one. I believe the time has passed to exchange. Just do your research before purchasing. It's perfect as a carry-on with most airlines.
Unbelievably bad shipping practices. Order came in several poorly packaged bags. Order was wrong took weeks to get replaced. I like a few of the items I got, but definitely not worth the hassle. Prices are exorbitant.
Hello Deb,
Thank you so much for sharing your experience. We completely understand how disappointing it is to receive your order in poor packaging and with incorrect items. That's not the level of care or service we aim to deliver. Every order should arrive accurately, securely, and in a way that reflects how much we value you. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Lia
The quality of their clothing has taken a huge hit. The fabric is thin and feels like SHEIN quality material. Bring back the old fabletic materials that are thicker, feels stronger, etc. my old fabric leggings have last 5+ years. These new ones feel like they're gonna rip as soon as I start moving. Also, they need to make the cancelling your membership easier. We shouldn't have to call to cancel, we should be able to do it through our account page on the website.
Hello Alisha,
Thank you for sharing your honest feedback. We're truly sorry that you feel the quality of our products has declined. We truly appreciate your loyalty to your older items lasting so long, as that's the quality we strive to maintain. We also regret the frustration with the membership cancelation process and recognize that it should be easier and more convenient. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Always receiving emails with offers but OUT OF STOCK alerts occur 75% of the time while shopping. Great product just not inventory definitely a huge negative
Hello Alan,
We're glad to hear you enjoy our products! That said, we completely understand how frustrating it must be to frequently see items out of stock, especially after receiving exciting offers via email. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I do love fabletics. Most of my clothes are from their. Great styles and colors and fabrics. Overall the quality is amazing. I have had a few items (cold weather collection) where I fell in love and bought many items and learned it pilled too easily but after being with them for over a year that is the only line that disappointed me. Everything else has been amazing and washes well
When you hear about Fabletics and you see the scrubs, clothing, etc how can you not love it? But when I compare offers from non-members to members I feel for $50 a month we should be getting at least discount offers as well. I make a lot of purchases and the VIP credits are cool and all but what's a vip credit for one item when I have 6 or 7 in my cart at full price?
Hello Colin,
We're glad to hear you love our products; it means a lot to know that they resonate with you. At the same time, we completely understand your concerns about the value of the VIP membership, especially when the monthly fee feels high compared to the discounts offered. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
The fitness wear fits great and the quality of fabric is amazing! It washes well. No fading the colors are true to what was on line
Bought two pairs of leggings and bra, leggings were yitty and I had no idea, small fit but wear black, sent back one pair and doing exchange was an awful process, and got charged fee for next month and got capri leggings which are nice, but exchange pair I got to replace yitty is awful, ribbing feels wierd and they are to long 😩
Hello Jamie,
Thank you so much for sharing your experience. We're really sorry to hear that your recent experience with us left you feeling disappointed. That's not the kind of journey we ever want our members to go through. It's especially upsetting when fit and feel don't align with what you were expecting, and the ribbing and length issues you mentioned are valid concerns that we'll definitely pass along to our team. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Lia
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Hello Ioannis,
We're truly sorry about your experience and understand how frustrating this situation has been for you. It's never our intention for customers to feel surprised or misled about charges or memberships. We apologize for any confusion regarding the sign-up process and the lack of refund after your cancelation. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison