FableticsReviews 13,325
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Absolutely love! Great quality & style! My boyfriend only wears Fabletics shorts! I've actually tried getting him Nike etc but nope he wasn't having it! I will always only get him his favorite…. Fabletics!
Products are good, but the subscription is like being held hostage. I did it for too long because the company makes it economically punitive to cancel. Not a pleasant feeling or experience and therefore I would never recommend Fabletics to anyone. I actually tell them to beware signing up.
The VIP offer feels misleading, though I acknowledge that it was my fault for not reading the conditions carefully—such as the automatic deduction of money from my card. In my opinion, the quality is good, but the sales strategy is lacking. It would be better to sell with full transparency!
Hello Charisma,
We truly appreciate your kind words about the quality of our products. That said, we're sincerely sorry to hear that the VIP membership experience felt misleading to you. We understand how unexpected charges can be frustrating if the terms aren't clear upfront. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
The quality and thickness of the powerhold leggings has gone way down. Most are lined with white. Why? No one knows why this is even an option-bend over once and you can see the lining and the silhouette enlarges even the smallest of girls. These used to last and now I get a few months and then they stretch out and sag in the butt due to the quality of the material. Go back about 8 years to the ombré leggings in the thick and stretchy material and you will see what I mean.
Hello Cindy,
Thank you so much for taking the time to share this thoughtful and detailed feedback. We completely hear your concerns about the changes you've noticed in the quality of our PowerHold® leggings, especially as someone who clearly knows and loves the product from way back. Your point about the white lining and how it impacts both the look and function of the leggings is absolutely valid. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Great work out gear. High quality materials and great customer service. I did get 1 item that did not wear well and was able to return it, the rest of the 8 pieces were amazing.
The clothes are great. Would highly recommend quality and style. Couldn't turn off the membership without calling. Don't want any monthly charges. Credits didn't seem worth the bother.
Hello Paul,
Thank you so much for your kind words about our product. We're glad you enjoy the quality and style and would recommend them. At the same time, we're truly sorry about your frustration with the membership experience. We understand how inconvenient it can be to have to call to cancel, especially when you're just looking for a simple, commitment-free shopping experience. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I am absolutely in love with all of options Fabletics gives! Having the membership makes your shopping experience so easy and flexible around your needs! Customer Service has been awesome in assisting with any issue since the beginning and customers sincerely appreciate that! However with an increased membership fee and a tariff fee applied to every item, the experience is losing a bit of its brilliance.
I am offended by the subscription-based model. Fabletics offers good products which are overpriced. You pay a subscription, which gives you credits so that you can buy their products at a reasonable price. This is a silly business model. The clothing itself is usually high quality, although some products such as their backpacks are surprisingly flimsy and cheap. If you purchase items using the annual "new VIP" deals and then cancel, it is worth it. If you use the subscription service it is simply not economical. I would not recommend this brand because the products are severely overpriced. They are, however, decent quality.
Hello Carl,
Thank you so much for taking the time to share your thoughtful feedback. We truly appreciate you speaking openly about your experience with our products and membership model, and we want you to know that your voice is heard. We understand that our VIP subscription model isn't for everyone, and we completely respect your perspective. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I like fabletics as a brand, however they do have some shortcomings in that wait times for checkout and returns in store can be lengthy and I haven't been able to get the amounts advertised for returning in store. They can never process it and always just refer me to customer service and I have returned a ton of things ordered online in store so I kinda feel cheated and mislead.
Order 3 items but never received them, said delivered but not to me. So they reshipped only 2 because the other was out of stock but I'm still waiting for it, looked at the shipping company they use "OnTrac" and they service is very questionable but fabletics still uses them so I'm out of money and my items.
Hello Carlos,
Thank you so much for taking the time to share your experience, and we're truly sorry for the frustration and inconvenience this situation has caused. We can completely understand how upsetting it must be to place an order, look forward to receiving your items, and then not have them arrive as expected, especially when you're left feeling unheard and unsupported in the process. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
So happy I'm a vip member. Love the products and surprises when shopping in store and on line. Great employees and customer support.
Very satisfied with merchandise. Arrived in a timely fashion. Very positive shopping experience. Look forward to future purchases.
Great products and super friendly online and in store. Prices are getting to high now so will have to cancel but enjoyed the ride
I love most all of my Fabletics purchases. My issue is the shipping time and the import fees. The shipping time from ordering to delivery is more often than not, 10-14 days. Sadly, that's not even Lasership's fault, it's Fabletics. They are just extremely slow to get orders out. And hope you don't need an exchange because that can take 3 weeks or more.
Hello Angela,
Thank you so much for your honest and thoughtful feedback. We're truly grateful to have loyal members like you who not only love the clothing but also care enough to share when things aren't going quite right. We're thrilled to hear that you enjoy most of your Fabletics pieces. But we also completely understand how frustrating the experience can become when shipping delays and processing times get in the way of enjoying your purchases. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Took forever to get my Scrubs then had to send them back for a different size. They literally didn't get to me until a whole month and some change later. The scrubs have ZERO stretch and very suffocating. Never buying here again
Hello Ashlon,
Thank you for writing us a review. We're so sorry to hear about your experience — from the long wait for your scrubs to the disappointment with the fit and comfort. That's incredibly frustrating, and it's definitely not the level of quality or service we aim to deliver. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Orders are taking too long to arrive. I placed an order early May just got it in the 27 almost a month … not acceptable. Questionable if I'll continue my subscription?
Hello Lorene,
Thank you for writing us a review. We're so sorry your order took that long to arrive — that's definitely not the experience we want for you, and we completely understand your frustration. A delay of nearly a month is unacceptable, and we appreciate you bringing it to our attention. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services team will reach out to you shortly to assist you further.
Best,
Chad
Great Styles and easy ordering! The scrubs are great and light weight while being durable. The different colors are a plus as well.
I had a special deal and got two pairs of Fabletics shorts for a reasonable price, but had to sign up for the "subscription" in order to get the deal. I cancelled it immediately. SIXTY dollars a month for them to send me athletic clothing? Are you out of your mind? Sure the shorts were comfortable and appear to be fairly well made, but who needs to receive NEW athletic clothing every month? Just ridiculous. It's hard to believe that this company survives with a business model like this, but I suppose there are enough stupid people with money to waste to keep it going.
Hello Christopher,
Thank you for sharing your thoughts so openly. It sounds like you really appreciated the comfort and quality of the shorts you purchased, which is great to hear. At the same time, we completely understand your frustration with the subscription model, especially when it feels like an unwanted commitment or expense. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
After waiting forever, the rep helped me with what i was needing help with and then i asked him to skip the month and he said no problem. Well a few days later,,,,, 69.99 comes out of my account.! I dont remember what day last week this happened
Hello Bart,
We're truly sorry to hear about the charge that was processed despite your request to skip the month. We understand how frustrating that must be, especially after you were told everything was taken care of. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Website is a little difficult at time and wish tariff charges were included in the price instead of added at the end, otherwise fairly happy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Catherine,
Thank you for sharing your honest feedback. We're glad to hear you like our products, but we're truly sorry that the membership experience has left you feeling trapped and frustrated. That's definitely not the experience we want for our customers. We will send you a private message right away to address this promptly.
Best,
Allison