Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
















Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After buying some clothes on the website I suddenly had a reoccurring charge on my PayPal for some bs "membership". What a scam.
The prices of items in my cart kept changing when I would add other items to my cart. There was no clear reason why, and it felt frustrating, confusing, and manipulative. It is the reason I will probably never shop there again or recommend it to friends.
Fast, good service and good collection always a solution for changes your bay
I love the quality and feel of the materials. The fabrics feel very smooth to the touch, so even in hot weather you don't feel like you're going to sweat through the clothing.
I always love my fabletic products! I have been a subscriber for several years and I always look forward to the new colors and products each month!
Love your products and service is excellent! No complaints
I've loved all the clothes I've purchased, both women's and men's products are amazing! Especially the Cloud Jersey Joggers, they are the MOST comfortable joggers I've ever worn!
I do like them, I wish there were more styles and colors to pick from.
Terrible customer service and part of order cancelled with no notice. Current order has yet to arrive.
Very little in stock size and colors. Bought 3 Pair of shorts for 10 dollar each using the new member promotion. Had to return because they were the wrong size. Could only trade in one pair because of lack of inventory. Did not credit my card for the other pair. Gave me store credit which is worthless because the lack of inventory. My replacement pair never got re order and had to call three weeks later to get it done. All and all my 10 dollar shorts ended up costing me 54 dollars and 5 weeks of wasted time. Same price, more inventory, and get in two days from Amazon.
Staff is great and I cam completely satisfied with the clothing that we have bought!
Brand has gone so far downhill Kate uptown's head must be spinning.
How about you read product reviews. There is an item that you have people selling on third market for 10x what they lid at fabletics because you yo-yos stopped making it.
In the last 6 months I have spent $450 at eBay and $275 at Mercari for Fabletic items I can't buy from you. That's almost $1,000 that other people got, making money off your brand. You guys are idiots!
I am a long time subscriber to the Fabletics Website. I have ordered many great products. Now, I rarely find anything to order. Same old things. Just leggings and sport tops. Need more athleisure.
Ordering is easy, sizes are a little "slim-pickings", but the fabric is so soft and it is indeed water and stain resistant. Love this brand.
The quality of the goods have changed. There are no cotton outfit any longer and only nylon. The colors are not vibrant and pretty any more. They are dark and very ordinary. Overall, nothing unique about the outfits.
Love the black thin under shirt! I wear it with shot sleeve or no sleeve black tops so my 77 year old arms don't show. Would love Fabletics to make a white one too!
Some of my clothes are years old and still look and feel like new!
I love my shirts from Fabletics, but the buttons keep falling off. The FIRST day wearing one of my dash shirts and 4 buttons came off. Very embarrassing to go about my day with belly showing. I've also had button issues on other dash shirts. I have 5 dash shirts now and almost every one of them has button issues.
So far have really loved my purchases from Fabletics! Wish shipping could be a little faster!
Always sell out of items. Do not get VIP credit. When you purchase all items, you should be able to give VIP credit on every purchase.
Fabletics has great quality scrubs for an affordable price and the website interface makes it easy to order.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account