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FabKids

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.


fabkids.com
Founded in 2011
San Francisco, CA
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FabKids Reviews Summary

The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.

This summary is generated by AI, based on text from customer reviews

service
174
value
169
shipping
184
returns
107
quality
166

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Still waiting
December 16, 2024

Still haven't received my order.😞usually pretty quick delivery.not sure what the hold up is

Date of experience: December 6, 2024
Wisconsin
1 review
0 helpful votes
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Love Fabkids
December 16, 2024
Updated review

Shipping was quick and I love the products I purchased they were true to what displayed on the website

Date of experience: December 6, 2024

Great quality for great price
June 15, 2024
Previous review

Never had a negative experience with this company. Shoes are great quality for a low price. And packages arrive usually earlier than what they estimate.

Date of experience: June 5, 2024
Maryland
1 review
0 helpful votes
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My order keeps getting delayed
December 16, 2024

I never got my order my order hasn't been shipped out yet it was supposed to be here yesterday

Date of experience: December 6, 2024
Arkansas
1 review
0 helpful votes
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Perfect
December 16, 2024

The shoes are high quality and great price! I will be ordering more shoes as the season goes on!

Date of experience: December 6, 2024
Texas
1 review
0 helpful votes
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DELAYED ORDER.
December 16, 2024

Order keeps getting delayed. I know the boots will be fine but i don't like that the order is delayed.

Date of experience: December 6, 2024
Canada
1 review
0 helpful votes
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Love the shoes
December 16, 2024

Amazing service the quality for the price is huge…
And came before time expect 😍

Date of experience: December 6, 2024
Ohio
2 reviews
0 helpful votes
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Got wrong order
December 16, 2024

I received a pair on leggings instead of 2 pairs of kids boots then when I called to ask to have them send the correct order the agent was extremely hard to understand and was incredibly rude! I still haven't gotten my order 😭

Date of experience: December 6, 2024
Texas
1 review
0 helpful votes
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No los resevi
December 16, 2024

JamΓ‘s comprarΓ© no mean llegado y fueron como 5 pares de botas

Date of experience: December 6, 2024
Illinois
2 reviews
0 helpful votes
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Bad delivery
December 16, 2024

Very slow delivery. Still waiting.to many emails missing orders

Date of experience: December 6, 2024
Kentucky
1 review
0 helpful votes
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Still no shoes
December 16, 2024

Been waiting on my shoes and still nothing 😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞

Date of experience: December 6, 2024
District of Columbia
1 review
0 helpful votes
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Low Quality
December 16, 2024

I was sad to see how low quality these boots were. The picture did not represent the product very well. The positive is that I had a credit to use towards these.

Date of experience: December 6, 2024
Michigan
1 review
0 helpful votes
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Great job
December 16, 2024

Excellent job with customer service.
My request was met quickly and to my satisfaction

Date of experience: December 6, 2024
Alabama
1 review
0 helpful votes
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Cute and comfy
December 16, 2024

All the boots are true to fit. One pair was a lil bit tight around the arch area but over all quality is great. Came early than expected. My daughter love her shoes.

Date of experience: December 6, 2024
New York
1 review
0 helpful votes
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Delayed
December 16, 2024

Order delivery delayed still no estimate of delivery

Date of experience: December 6, 2024
New York
1 review
0 helpful votes
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Annoyed
December 16, 2024

I noticed I bought a shoe that may not work out for my daughter and I immediately called not even a 2 minutes after and I was told the order was already being processed, I stated I just submitted, I was told they could only delete or cancel the entire order, which I did not want to do, because it could've taken a few days for the system to REFUND.

Then all I keep getting is messages

Sorry we are running late, SO ANNOYED

Date of experience: December 6, 2024
Missouri
1 review
0 helpful votes
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Great shoes
December 16, 2024

The shoes was a great quality loved the boots wish they had my size. I have to go buy my baby some more

Date of experience: December 5, 2024
New York
1 review
0 helpful votes
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Cute shoes!
December 16, 2024

My daughter loves these shoes…they are very comfortable. Easy transaction, cheap and quick shipping. Thk u!

Date of experience: December 5, 2024
Illinois
1 review
0 helpful votes
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Great experience
December 16, 2024

So glad I ordered from Fab Kids was easy to order, quick shipping, and great price as well as quality. Will definitely be ordering again soon

Date of experience: December 5, 2024
Minnesota
1 review
0 helpful votes
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Never got shoes
December 16, 2024

There was a pair of boots on their way to my house FedEx was delivering them but they won't leave the boots I don't know where the boots are I never got it

Date of experience: December 5, 2024
Indiana
1 review
0 helpful votes
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Great
December 16, 2024

Good,reasonable,fast, found the item I was looking for.Glad to have been a V.I.P member good discounts

Date of experience: December 5, 2024