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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 3.8 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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You can cancel your subscription, but you have to keep receiving the product until your subscription runs out. No refunds or stopping the boxes, even though I am not happy with the products. I'm super disappointed that I have to keep getting products I wouldn't normally buy, the items are not "quality" products. For example I received a 'coin purse' that was lower quality than one from the dollar store. I will not be renewing.
Hi Michelle! Thank you for the review! We're sad to hear that you canceled your subscription with us. As stated also on our FAQs that FabFitFun does not accept returns and all sales are final and non-refundable. We always work to introduce our members to new and exciting products each season and we apologize that we missed the mark for you. Please be sure to fill out our box item product survey this season so we can get your in-depth feedback! We hope to have the opportunity to surpass your expectations in the future.
I very much luv what I received from you fabfitfun is great I'm glad to be a menber.
Hi LIsa! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
She was very helpful and courteous I was grateful for her assistance
Hi Diana! Thanks for such an awesome review! We are so happy to hear that our Customer Care Team was able to assist you with this! Xo
I received a defective product. I sent 1 email received an email back resolving the issue. That's really good customer service.
Hi Sunny! Thanks so much for taking the time to leave this great review! We are so happy to hear about your experience! Xo
I have enjoyed everything I've gotten from FabFitFun! After the snow storm in Texas, I unfortunately had to cancel due to needing all extra funds to put towards repairing my house, which partly collapsed under the weight of snow we got. Snow is not normal for the part of Texas I am in, therefore we didn't know how to prepare or know what to expect. When I had to cancel, I not only was greeted with understanding and care from the rep I spoke to, but I was also refunded even though that is not normal policy. They truly care for their customers who are going through hard times and are willing to help in any way they can!
Hi Bailey! We're glad to hear about your experience! We'd love for you to rejoin the FFF Family when the time is best for you! Xo
I'm a VIP and there was a glitch in the email system that should have alerted me that it was time to choose my box customizations but I didn't know it. I was sent an email that it was time but when I logged in customizations were closed. I emailed CS and they acknowledged the unfortunate mishap and offered a solution. Fab Fit Fun has the BEST customer service!
The first box that I ordered was November 2020 and I sent the entire box to my son's girlfriend. Everything in it was awesome and honestly, if I didn't love her so much I would've kept it.
I love the interaction that their representatives have on their socials and when I needed help with a situation that I caused myself, it was an easy fix(or so Eden made it seem.) I'm really looking forward to my Spring box and all of the boxes to come!
Hi Pauline! Thanks for such an awesome review! We are so happy to hear that our Customer Care Team was able to assist you with this! We appreciate you gifting the Fabfitfun box to your son's girlfriend and we can't wait for you to enjoy your next upcoming season's boxes. It is going to be amazing! Xo
I loved my boxes. It was not easy to cancel tho. (I had to cancel due to unforeseen circumstances due to weather.)
Hi Wendy! We'd love for you to rejoin the FFF Family when the time is best for you! Xo
I truly love this company because every time I've had an issue they have gone above and beyond to resolve. They really care about their customers, Oh and there boxes are Fabulous. Well worth it
Hi Gemma! Thank you for leaving us a great review! We're delighted to hear about your experience, and thank you for being such a loyal member! Xo
I placed an order on June 2nd and never received my order. Their shipping schedule is very vague. I gave them extra time to receive my order. It never came. FFF said it was "lost in transit" stating it was sent on the same day I made the order. I never received my order, or a tracking number. Now, 6 weeks later, they informed me that it would take 3 to 4 more weeks to receive the order. I was disappointed and just canceled the order all together.
Thank you for taking the time to share your experience with us, Cameron! We are so happy to hear you were fully taken care of and can't wait for you to receive your Spring Box! Xo
Love the different products and the amount you spend is nothing compared to what you get.
FabFitFun is my favorite subscription box,
Although I have many this one is the absolute best
Whether you're a seasonal or annual member
I guarantee you will be 100% satisfied. They have
Everything you can possibly imagine and more.
I will never give up or leave my FFF family.
Thank you for such an amazing review, Tina! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear that you are one happy member! We look forward to sharing more seasons with you in the future! Xo
Thank you for your help for putting my items in my spring box I really appreciate it
Hi Joyce! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
Jeff was very helpful I was able to update my account with his help
Hi Glenda! Thanks for writing a review! We are so happy that you have been fully assisted! Xo
While on vacation my husband unknowingly drug my favorite tote on the ground, I have used everyday since I got it. It was shredded. I reached out to fff's customer service, the rep I had took the time to see if he could locate another I could purchase to replace my poor destroyed bag. Unfortunately fff no longer had any in stock. He instead gave me $10 credit which I truly appreciated to help replace it. I have not always had such amazing service. He alone restored my faith in fff and ill be renewing my subscription for another year.
This is just so sweet, Erica! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
When I spoke to Nona I was confused about how the Fit Fab Fun program works. She was courteous knowledgeable patient and personable. I appreciate the service you offer, the products are a great value and having good customer service reps is the reason why I might end up signing up for annual. I just want to see how it goes with the order before I make a final decision. I appreciate your kindness and the concept of getting a box of great value and awesome things to look forward to.
Hi Tara! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of, and we're so thrilled that you're enjoying the amazing deals we offer to our members! Thanks so much for writing this review! Xo
First time I ever had an issue with my delivery and they were quick to resolve it
Hi Veronica! We're so happy to hear our Customer Team was able to fix any concern you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
The item I loved the most got damaged couple months later and they replaced it! FabFitFun really cares about their customers/member and this makes them very unique
Hi Karla! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Every box was exciting to get. I love all the PO products that they sent me.
Hi Dana! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo