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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 3.8 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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The woman I spoke to to get my refund was very knowledgeable. I had cancelled my prescription in January. February 5th I received my cancellation email from FabFitFun. But I still had trouble cancelling. She helped me and set up my refund. Which I will receive in 3 to 5 days. I am grateful.
My order was missing 3 items, I did a live chat with Joni C & she looked up my account & informed me that those particular items were all being shipped separately by their manufacturer. FFF ALWAYS has top notch customer service reps! They resolve most issues on first contact. Thank you!
Hi Lynette! We're so glad to hear this! Providing the best membership experience and customer satisfaction is always on top of priority and we can't wait for you to receive all of your Spring items! Xo
One of my boxes was sent to a old address and not returned. The rep was able to pull my information and get most my customary items in the new box coming. It was quick and completed! It makes me want to continue my membership with Fab Fit Fun. Normally things are not so simple
I was trying to customize my order but really messed up and added 2 add ons instead. Being on a fixed income i really couldn't afford the extra amount. I replied to an email with my situation and Dorothy corrected my mistake fast and friendly. Super job
Hi Susan, thank you for taking the time to leave us a review! We're so happy to hear this! Thanks for being an FFF Member! Xo
I wrote in to get my Spring Box Email. Miele
Got back to me promptly. I picked my 5 items because Im a new annual member. She was very personable & efficient. Made my day with her kindness.
Hi Michele! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
Felt like this box was cheap and childish. A cactus cup, a daisy hat, very small daisy hair clips for children's hair and very small pink fuzzy slippers. Have always been very happy, this box not do much, it felt like a box for a child.
Hi Pat! Thank you for taking the time to leave us a review! Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We always try to include new and exciting products each season, and we hope to have the opportunity to surpass your expectations in the future.
The customer support I received for an issue that came up with one item that didn't come as it should have in my box was responsive and was resolved by the end of the short chat. The item will be mailed directly to me shortly.
I have been thrilled with all my boxes and the extra things i have been ordering with fabfitfun too. It is like Christmas coming early for me. :) We all need some cheer and surprises during the pandemic.
Hi Jennifer! Thank you for taking the time to write this amazing review! Providing the best membership experience and customer satisfaction is always on top of priority and we are so happy to hear we were able to help you! Xo
I had a double billing problem with 2 email addresses and Anne fixed it so quickly. Thank you
Hi Sandy! We're so happy to hear about your experience! Thank you for being part of the FFF family! Xo
Never miss your opportunity to make your own selections as staff selections are the absolute worst! No adult wants or needs a cactus and straw drinking cup. Shameful FFF. Take a look at this box!
Hi Melynda! Your membership is important to us and we absolutely want to make sure you have a great experience with us each and every season. We are disheartened to hear that you didn't love the selection of items for your Spring Box. The interests of our diverse member base vary which is why we invest so much into the Customization options we provide, so everyone can choose something they love. Please be sure to fill out our box item product survey emailed out this season so we can get your in-depth feedback! We appreciate your input as it helps us pick items for future boxes that our members will love! We look forward to surpassing your expectations in the future!
Literally cannot believe anyone goes for a second "season" my package is lost in Illinois and they wont' deal with it until is has been lost for a month, what exactly did I pay for?
The issue was resolved in a quick and timely matter all of the issues were resolved and customer service was excellent.
Hi Naomi! Thank you for leaving us a great review! We're delighted to hear about your experience, and thank you for being a member! Xo
This club is phenomenal! Heaven in a box each season of the year! Excellent products, great value and a feeling of excitement when receiving it
Hi Denise! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
My experience was very fun and easy. Customer service was great Thank you
I tried to purchase on the site for a straight week and had to keep stopping bc was so frustrating.
The items in the FFF boxes are usually more hits than misses, but every time I've had an issue or question with my subscription--the customer service team has been amazing. They're friendly, proactive with solutions to your problem and provide clear detailed instructions on what is needed.
I missed my customization for the first tine and looked at what was automatically selected and was so disappointed. I contacted customer service by chat feeling like if they couldn't do anything that maybe it was tine to end the subscription. The CSR was Nico and while he confirmed that it was too late to customize the box as it's has already been sent, he offered me a great consolation prize without me even having to ask. I was very impressed and delighted with this and left the call happier then ever with my FFF membership!
The advantages of the quality, price paid, and just the fun of getting good surprises every quarter with FabFitFun is pretty well known by now, and I don't think I have anything to add on that aspect that hasn't already been said hundreds of times. But I've had reason to contact customer support 3 or 4 times over the past 2 or 3 years I've been a member, and that's an area that's not often needed, but where they really shine. Regardless of my problem or question, the responses I've received from FFF customer service have, without exception, been friendly, professional, and FAST. It seems during the COVID problems, many companies have used it as an excuse to cut back on their customer service. Not so with FFF. Just makes me appreciate the company that much more!
Huey V. Went above and beyond to meet my needs! Thank you so much for such wonderful service and I cannot wait to get my first box
Trish was very nice and knowledgeable but I had a hard time sending pictures as I explained to her. Don't know what I was missing except one the auto delivery because I was trying to cancel it.
I received a free box from a friend, the only thing is you're supposed to pay the shipping fee only, awesome! Everything was perfect until I mistakenly activated the seasonal plan and was charged over $50. I contact customer service and they were able to make a full refund. I'm sure I will subscribe after I get the box, I know customer service is 5stars!
Thank you for taking the time to share your experience with us, Daniella! We are so happy to hear you were fully taken care of and can't wait for you to receive your Starter Box! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with us, Carol! We are so happy to hear you were fully taken care of and we'd love for you to rejoin the FFF Family when the time is best for you! Xo